182 customer experience director jobs at 124 companies in Berkeley, CA
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
3w
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Director, Customer Experience & Engagement - 26-77
San Ramon, California, United States
$137k-$182k/yr OnsiteFull Time
6+ YOE5+ MgmtBA/BS required, minimum 6 years related experience, 5 years managing staff, experience with member experience programs and technology, strong communication, analysis and project management skills, valid driver’s license.
Epic, Salesforce, Hello World, Cipher Health, RingCentral, MyChart, Cheers, Campaigns, Microsoft PowerPoint, Microsoft Word, Microsoft Excel
2mo
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Director, Customer Success
Santa Clara, California, United States
HybridFull Time
8+ YOE8+ years in the semiconductor industry (PD/DV preferred), proven technical team leadership, experience owning strategic customer relationships, ability to operate at technical and executive levels, strong communication and presentation skills.
1mo
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Director, Customer Success
Toronto or New York City or San Francisco
$221k-$260k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in SaaS Customer Success with 5+ years managing managers; experience owning NRR, building orgs, and scaling AI-driven CS models; strong commercial judgment and cross-functional leadership.
ChatGPT, Claude, Granola, Slack
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Director of Customer Service
San Francisco or United States
$170k-$190k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years leading customer service or after-sales in consumer tech/telecoms; experience scaling global operations and managing outsourced partners; designing AI-enabled support and predictive diagnostics; strong analytics and stakeholder communication skills.
1mo
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Director Customer Success
Phoenix or San Francisco or San Diego or Minneapolis or Omaha or Pittsburgh or Harrisburg
$185k-$215k/yr HybridFull Time
10+ YOEBachelor's degree required, 10+ years in customer success/account management or sales (B2B); experience in energy/utilities/SaaS preferred; proven team leadership; proficiency with Microsoft Office and CRM (SalesForce preferred).
Microsoft Office Suite, SalesForce, CRM
2w
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Director, Customer Growth
Texas or Boston or Seattle or San Francisco
RemoteFull Time
10+ YOE3+ Mgmt10+ years in account management/customer success or sales leadership, 3+ years managing teams, experience with account expansion and new business in SaaS/AI, strong C-level influence and cross-functional collaboration, Bachelor’s degree required (MBA preferred).
1w
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Director, NA L3 Customer Support
Campbell or North America
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years in enterprise technical support or product implementation with 5+ years in leadership; deep PLM,SaaS,and hybrid cloud/on-premise expertise; ITIL/DevOps experience; strong leadership, RCA and escalation management skills.
PLM, SaaS, ITIL, DevOps
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Director, Customer Success - Data Management
Santa Clara, California, United States
$192k-$307k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer success or related roles, 5+ years leading teams, experience with enterprise SaaS/data management, strong executive communication and strategic planning; bachelor's degree preferred.
2mo
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Associate Director, Customer Success (Commerce & Retail Media)
Chicago or New York or San Francisco
$180k-$220k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in Customer Success for digital commerce/retail; experience with retailers; strong leadership and strategy skills.
3d
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Director, Customer Enablement
San Francisco or Bellevue or Sunnyvale
$215k-$250k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years leading enablement or customer education, 3+ years managing managers, experience designing enterprise onboarding and internal technical enablement, strong cloud/Kubernetes/GPU knowledge, program management and exec communication skills.
Kubernetes, GPU computing, LMS, Confluence, Notion, GitBook, ReadMe
2w
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Senior Director, Customer Marketing
Santa Clara, California, United States
$262k-$292k/yr HybridFull Time
10+ YOE10+ years in customer marketing or advocacy in B2B technology, strong executive presence, program-building and analytics experience, team leadership, excellent writing and storytelling; BS/BA preferred.
6h
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
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Director, AI Transformation & Customer Success
San Francisco or Seattle or Los Angeles or New York City or United States
$223k-$316k/yr RemoteFull Time
12+ YOE12+ years driving transformation or customer success in complex, high-growth environments; experience leading large teams, guiding AI adoption, building transformation playbooks, executive engagement, and data-driven operational rigor.
1mo
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Customer Growth, Strategic Director
New York or San Francisco or United States
$150k-$170k/yr RemoteFull Time
6+ YOE6+ years owning enterprise revenue outcomes in account management, customer success, or commercial roles; proven VP+ relationship management, commercial negotiation experience, cross-functional collaboration, and strong executive communication.
1mo
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Sr Director, Customer Success and Outcomes
Santa Clara, California, United States
$190k-$220k/yr HybridFull Time
8+ YOE3+ Mgmt8+ years in customer success or post-sales B2B SaaS, 3+ years managing CS teams, ownership of gross/net retention, strong operational and analytical skills, experience with mid-market/enterprise implementations, relevant degree (MBA a plus).
Salesforce
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Director, Customer Data Engineering
San Francisco, California, United States
OnsiteFull Time
Experience leading customer data management, data engineering and privacy initiatives for retail; strong cloud (Azure/GCP/AWS) experience; stakeholder engagement, communication and team leadership skills.
Azure, GCP, AWS
2w
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Director, Customer Office Operations
Sunnyvale, California, United States
$200k-$294k/yr OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
6+ YOE6+ years in management consulting or business/program operations, customer-facing experience, executive communication, structured problem-solving, analytics, and proficiency in Microsoft PowerPoint and Excel.
Microsoft PowerPoint, Microsoft Excel
1w
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Director of Customer Success
Berkeley, California, United States
HybridFull Time
Proven ownership of PLG activation and enterprise CS motions; build activation playbooks, onboarding, health scoring, conversion funnels; analyze activation data; hire and lead activation and CS teams; experience with technical B2B/PLG products.
1mo
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Regional Customer Director - West - ATTR
Los Angeles or Orange County or San Diego or San Francisco or Denver or Phoenix or Seattle
$191k-$234k/yr HybridFull Time
10+ YOEBachelor's degree, 10+ years pharma/biotech experience across multiple functions, strong scientific competence, leadership of cross-functional initiatives, and ability to travel 50–60%.
CRM
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