63 customer experience director jobs at 42 companies in Gardner, MA
4w
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Director, Customer Experience
Brighton, Massachusetts, United States
$130k-$150k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred),10+ years progressive health plan/member experience with team leadership, managed care grievances/appeals, billing/enrollment, CRM/telephony/portal oversight, ability to obtain U.S. government security clearance, authorized to work in the U.S.
4w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
4w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
4d
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Senior Director, Customer Care
Marlborough or Manchester
$220k-$270k/yr HybridFull Time
12+ YOE12+ MgmtBachelor’s degree or equivalent experience and 12+ years of progressive customer care or contact center leadership, including scaling teams in FDA-regulated healthcare, medical device, pharmaceutical, or biotechnology environments.
Customer Relationship Management (CRM), Salesforce, Conversational AI, Flexible Spending Accounts (FSAs), Health Savings Account (HSA)
3w
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Director of Customer Success
Salem, New Hampshire, United States
OnsiteFull Time
Customer Success or account management experience, direct people leadership, strategic planning, customer relationship management, data analysis, communication, escalation management, and technical aptitude are required.
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
2w
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
2w
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Sr. Director, Customer Marketing
Waltham, Massachusetts, United States
$288k-$313k/yr HybridFull Time
12+ YOE7+ MgmtRequires a bachelor's degree, 12+ years in B2B marketing, 7+ years managing teams, enterprise technology experience, and success leading customer marketing programs; MBA and cybersecurity experience preferred.
Salesforce, Adobe Marketo, Gainsight
2mo
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(Associate) Director, Customer Program Management, Physical Sciences
Cambridge, Massachusetts, United States
OnsiteFull Time
8+ YOE5+ MgmtGraduate degree in a physical/technical discipline or equivalent experience; 8+ years in technical/scientific industries with 5+ years in program management; strong customer-facing, communication, and cross-functional leadership skills.
LLMs, AI Science Factory
1mo
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Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton or San Diego
$187k-$281k/yr HybridFull Time
15+ YOEBachelor's degree preferred, 15 years in customer success/experience or related fields, proven cross-functional leadership, strong analytical and program management skills, experience with lifecycle programs and driving retention.
Customer Data Platform (CDP), NPS
1w
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Director of CX Strategy and Portfolio Management
Waltham, Massachusetts, United States
OnsiteFull Time
15+ YOE15+ MgmtRequires 15+ years of leadership experience in product, portfolio/program management, or customer strategy; expertise in Agile, journey mapping, governance, roadmapping, organizational change, analytics, and cross-functional leadership.
Salesforce, Agile, ADKAR
2w
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Center Director
Walpole, Massachusetts, United States
$75k-$97k/yr OnsiteFull Time
1+ YOE1+ MgmtRequires 1+ year of leadership experience, customer service and organizational skills, English proficiency, basic computer skills, state licensing compliance, and ability to lift 40 pounds and work with children.
NAEYC, NAC
2w
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Kitchen Director
Leominster, Massachusetts, United States
$27/hr OnsiteFull Time
Restaurant leadership experience preferred; requires leadership, business acumen, communication, multitasking, customer service, team management, and availability for Friday and Saturday weekends.
2mo
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Sales Director
North Andover, Massachusetts, United States
$12k-$180k/yr OnsiteFull Time
Bachelor’s degree in marketing or related field, prior healthcare/senior living sales experience, ability to perform community outreach and generate leads, strong written/verbal communication and customer orientation to older adults.
1mo
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Store Director
Manchester, New Hampshire, United States
$67k-$84k/yr OnsiteFull Time
5+ YOE5+ years full-time retail management experience, hiring/training and developing teams, scheduling flexibility including nights/weekends/holidays, ability to lift 40 lbs, drive store profitability and customer service.
1mo
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Fitness Club Director
West Hartford or Glastonbury or Cromwell or Ellington or Somers or Farmington or Granby or Newington or Windsor or Southington or Wilton or Canton
$40k-$65k/yr OnsiteFull Time
Several years of leadership experience in service or retail, strong communication and sales skills, proactive and self-motivated, customer-focused, and passion for health and wellness.
23h
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Facilities Director - (Remote/Travel)
Burlington or Boston
$100k-$110k/yr FieldFull Time
5+ MgmtRequires 5+ years in a managerial role, facilities management, maintenance or project management experience, budget and cost control, leadership, planning, customer service, communication, influencing, and people development skills.
1mo
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Fitness Club Director
West Hartford or Glastonbury or Cromwell or Ellington or Somers or Farmington or Granby or Newington or Windsor or Southington or Wilton or Canton
$40k-$65k/yr OnsiteFull Time
Several years of leadership experience in service or retail, strong sales and communication skills, customer-centric, ability to recruit members, manage staff, oversee operations and reporting.
1mo
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Business Unit Director
Nashua, New Hampshire, United States
OnsiteFull Time
10+ YOE10+ MgmtBachelor's in Engineering required; 10+ years senior leadership in manufacturing with customer-facing experience; P&L ownership, cross-functional leadership, strategic planning, and willingness to travel up to 40%.
8h
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Director, Enterprise Analytics
Cambridge, Massachusetts, United States
$172k-$185k/yr HybridFull Time
8+ YOERequires 8+ years in analytics or quantitative business problem-solving, people management, B2B customer engagement, SQL, experimentation, executive communication, and a relevant bachelor's degree or equivalent analytical experience.
SQL, Snowflake
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