71 customer experience director jobs at 55 companies in Joppatowne, MD
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Associate Director, Global Customer Experience (Onsite)
Annapolis or Cedar Rapids
$157k-$299k/yr OnsiteFull Time
10+ YOE5+ MgmtUniversity degree or equivalent and 12+ years relevant experience, or advanced degree and 10+ years; 10+ years aviation customer experience, 5+ years people leadership, and transformation experience.
1mo
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York City or Jacksonville or Wilmington
$170k-$300k/yr HybridFull Time
15+ YOE15+ years experience in customer experience/product/marketing leadership, people management, commercial acumen, cross-functional collaboration, budget ownership; bachelor's degree required; master's preferred.
1mo
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York City or Jacksonville or Wilmington
$170k-$300k/yr HybridFull Time
15+ YOE15+ years in customer experience/product/marketing management, proven people leadership, consumer banking and card product knowledge, cross-functional collaboration, commercial acumen, bachelor's degree required.
1w
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York or Wilmington or Jacksonville
$170k-$300k/yr HybridFull Time
15+ YOE15+ years in customer, product, or marketing management; large-team leadership; consumer banking and card expertise; cross-functional risk, operations, and compliance experience; commercial and budget accountability; bachelor's degree required.
artificial intelligence
4w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
4w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
2w
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Director Membership Experience- Western YMCA Family Location
Newark, Delaware, United States
$56k-$62k/yr OnsiteFull Time
5+ YOEHigh school diploma or equivalent and five years of related customer service or sales experience. Requires leadership, team development, communication, marketing, and general operations skills.
4w
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Director of Customer Success
Bethesda, Maryland, United States
$87k-$144k/yr OnsiteFull Time
5+ YOEMaster's preferred;5+ years customer success/account management in healthcare;experience with Epic workflows;ability to present ROI to C-suite;strong communication and project management skills.
Asana, Google Workspace, Epic
2mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
1mo
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Senior Director, Member Experience & Products (Transformational Design)
Bethesda, Maryland, United States
$151k-$192k/yr HybridFull Time
10+ YOE10+ years hospitality experience, bachelor\u0002s degree required; experience defining transformational strategies, owning product requirements, using data and research to drive customer value.
3mo
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Customer Success Director
Wilmington or United States
$120k-$150k/yr RemoteFull Time
8+ YOE8+ years hands-on PBM experience with contract, pricing, and performance expertise; proven experience advising clients, managing large complex accounts, driving renewals, and influencing senior stakeholders. Remote role with travel.
4w
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Director of Customer Success
Bethesda, Maryland, United States
$87k-$144k/yr OnsiteFull Time
5+ YOEMaster's preferred; 5+ years customer success/account management in healthcare; experience with Epic EHR workflows; ability to communicate ROI to C-suite; strong presentation, project management, and account strategy skills.
Asana, Google Workspace, Epic
2w
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Executive Director
Bowie, Maryland, United States
OnsiteFull Time
3+ YOEBachelor's degree, current state administrative license, and 3+ years as an Executive Director. Requires senior community operations, sales, financial management, regulatory, leadership, and customer service experience.
2w
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Caliday Program Director
Finksburg, Maryland, United States
$23-$24/hr OnsiteFull Time, Part Time
High school diploma, School Age Director qualification, customer service skills, computer skills, and specified safety certifications; childcare and supervisory experience desirable.
Microsoft Office
2mo
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Assistant Childcare Director - Business Director
Newark, Delaware, United States
$40k-$50k/yr OnsiteFull Time
Director-qualified under Delaware childcare licensing or working toward it; prior childcare leadership or administrative experience preferred; experience in enrollment/customer service preferred; strong organization, communication, and problem-solving; ability to work rotating 6:30 AM–6:30 PM shifts; must meet background and licensing requirements.
1mo
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Guest Services Director
Baltimore, Maryland, United States
$49k-$52k/yr OnsiteFull Time
1+ YOEHigh school diploma or equivalent, 1 year customer service experience, experience with vulnerable adults preferred, computer knowledge, ability to pass background check.
4w
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Director, Housekeeping
Perryville, Maryland, United States
$100k/yr OnsiteFull Time
5+ YOE3+ MgmtHigh school diploma/GED, 5+ years hotel/resort experience, 3+ years managing large housekeeping operations, Microsoft Office proficiency, ability to lift 15 lbs, able to recruit/train staff; relocation available.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, REX
1mo
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Guest Services Director
Baltimore, Maryland, United States
$24-$27/hr OnsiteFull Time
Oversee guest services and recreation; supervise staff and volunteers; bachelor degree preferred; two years customer service/hospitality experience preferred.
1w
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Resident Services Director
North Bethesda, Maryland, United States
OnsiteFull Time
3+ YOE3+ MgmtRequires 3–5 years of leadership experience in hospitality, concierge, resident services, senior living, hotels, resorts, country clubs, or related fields; customer-facing team supervision and Microsoft Office proficiency.
Microsoft Office
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