2,693 customer experience manager jobs at 1,006 companies in Joppatowne, MD
2w
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Customer Experience Manager
Fort Meade, Maryland, United States
$95-$100/hr OnsiteFull Time
5+ YOEBachelor's degree,5+ years customer experience management,active Top Secret/SCI poly clearance required,strong communication,analytical,process-improvement and leadership skills.
3mo
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Customer Experience Manager- 229
Owings Mills, Maryland, United States
$19/hr OnsiteFull Time
2+ YOE2+ years of management experience; high school diploma or equivalent; strong verbal/written communication; ability to multi-task; customer service oriented.
1w
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Assistant Customer Experience Manager
Nottingham, Maryland, United States
$16-$25/hr OnsiteFull Time
Supervisory experience managing front-end associates, customer service, cash handling, scheduling, training, compliance, inventory, sanitation, and store operations.
4w
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Customer Experience Lead - Full Time
York, Pennsylvania, United States
$13/hr OnsitePart Time
Retail experience preferred; ability to lead and coach associates, deliver excellent customer service, manage front-end operations, resolve customer issues, and perform opening/closing duties.
2mo
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Customer Experience Concierge
Rockville, Maryland, United States
$20-$25/hr OnsiteFull Time
3+ YOE3+ years client service experience, CRM proficiency, strong oral communication, proactive problem solving, ability to manage inbound calls/chats, dispatch drivers, and optimize daily schedules.
1w
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Customer Experience Coordinator
Bel Air, Maryland, United States
$16-$17/hr OnsiteFull Time
1+ YOE0.5+ MgmtRequires one year of retail experience and six months of leadership experience, with flexible scheduling, communication, organization, multitasking, training, and merchandising skills.
POS
1mo
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Manager, Client Experience
Gaithersburg, Maryland, United States
$85k-$95k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years customer service experience including 2+ years people management; experience with CRM and Microsoft 365; metric tracking, continuous improvement, and strong communication skills.
Customer Relationship Management (CRM), Microsoft 365
4d
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
3w
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Vice President, Digital Customer Experience
Scottsdale or North Bethesda or Minneapolis
$240k-$330k/yr OnsiteFull Time
15+ YOE15+ years leading digital customer experience, commerce, product, or customer care; proven cross-functional leadership; expertise in digital platforms, personalization, analytics, and service transformation.
2mo
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Guest Experience Manager - Maryland
Hanover, Maryland, United States
$73k-$101k/yr OnsiteFull Time
Bachelor's degree in hospitality/business required, customer-facing experience, strong communication and training skills, process improvement experience, ability to obtain and maintain a Maryland gaming license.
property management systems, CRM software, mobile applications
2mo
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Guest Experience Manager - Maryland
Hanover, Maryland, United States
$73k-$101k/yr OnsiteFull Time
Bachelor's degree required; experience in customer-facing roles; ability to obtain and maintain a Maryland gaming license; strong interpersonal, training, analytical and problem-solving skills; familiarity with service standards and KPIs.
property management systems, CRM software, mobile applications
3w
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York City or Jacksonville or Wilmington
$170k-$300k/yr HybridFull Time
15+ YOE15+ years experience in customer experience/product/marketing leadership, people management, commercial acumen, cross-functional collaboration, budget ownership; bachelor's degree required; master's preferred.
1mo
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Product Manager, Card Customer Experience
Wilmington or New York City
$123k-$201k/yr OnsiteFull Time
5+ YOE5+ years product management experience; advanced product lifecycle, design, and data analytics knowledge; experience leading end-to-end product work, partnering with UX/research, authoring requirements and user stories, and working in Agile.
Agile
2mo
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Dutch Wonderland Guest Experience Manager
Lancaster, Pennsylvania, United States
OnsiteFull Time
3+ YOE2+ MgmtManage admissions, parking, ticketing, guest relations; 3+ years related experience, 2+ years supervisory experience; high school diploma or equivalent; proficiency in Microsoft Office and Workday; strong communication and leadership skills.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Workday, POS
1mo
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Customer Success Manager, Customer Delivery & Success
Bowie, Maryland, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience (Customer Success/Account Management/Program Management), experience with healthcare data, strong communication and cross-functional coordination; enterprise experience preferred.
SQL, APIs, Snowflake, AWS, Microsoft Power BI, Tableau, EHR
3d
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Customer Care Manager
Columbia, Maryland, United States
$60k-$70k/yr HybridFull Time
3+ YOE3+ MgmtBachelor's and master's degrees required, 3–5 years of related experience, mid-level management experience, customer service and project management skills, and knowledge of databases, eLearning, web technologies, and Microsoft Office.
Microsoft Office Suite, eLearning software platforms, Macintosh, PC
2w
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MRO Customer Program Manager
Baltimore, Maryland, United States
$88k-$130k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent education/experience, 5+ years in sales, customer contracts, or product management, business customer relationship management, and aviation MRO experience preferred.
SAP, Oracle, Corridor, Quantum, Pentagon 2000
1mo
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Customer Success Manager, Customer Delivery & Success
United States or Bowie or Tampa or Canonsburg
$77k-$120k/yr RemoteFull Time
3+ YOE3+ years customer-facing experience in customer success/account management; healthcare data experience; strong communication, organization, and problem-solving skills; ability to coordinate cross-functional delivery.
SQL, APIs, Snowflake, AWS, Power BI, Tableau
4d
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Customer Service Manager
Baltimore, Maryland, United States
$69k-$86k/yr OnsiteFull Time
3+ MgmtRequires a high school diploma or equivalent, three years of supervisory experience, customer service and problem-solving skills, ADA knowledge, communication and negotiation skills, time management, and Trapeze proficiency.
Trapeze
1mo
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Customer Operations Manager
Hanover, Maryland, United States
$55k/yr OnsiteFull Time
1+ YOE1–3 years customer service or operations experience, high school diploma required (bachelor's preferred), Microsoft Office proficiency, strong communication, leadership, and customer resolution skills.
Microsoft Office
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