70 customer experience director jobs at 56 companies in Miami, FL
23h
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Director Customer Experience
Pompano Beach, Florida, United States
OnsiteFull Time
Bachelor's degree preferred in business, supply chain, logistics, or international trade; customer service, logistics, export, or order management experience; leadership experience; export and freight knowledge.
USDA
4w
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Director of Customer Experience
Miami, Florida, United States
$125k-$135k/yr RemoteFull Time
6+ YOE2+ Mgmt6+ years CX leadership with experience managing managers, building CX orgs, CX tooling (Zendesk/Gorgias), AI/automation, VoC, QA, and BPO relationships; strong data and cross-functional communication skills.
Zendesk, Gorgias, Trustpilot, Google, Shopify, Amazon
3w
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Sr Director, PBM Member Experience
Miami or New York City or Denver or Dallas
$187k-$211k/yr RemoteFull Time
8+ YOEBachelor's required (Master's preferred). 8+ years leadership in PBM/health plan/omnichannel contact center, experience with budgets, workforce strategy, CRM, WFM, analytics, and AI-enabled customer service.
1mo
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Director of Customer Service Experience & Contractor Tenant Relations
Fort Lauderdale, Florida, United States
OnsiteFull Time
7+ years progressive operations/marina/hospitality experience,3+ years senior leadership,CRM (Salesforce) experience,operations,leasing,contractor registration,strong communication and project management skills.
Salesforce
1mo
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Customer Success Director
Fort Lauderdale, Florida, United States
FieldFull Time
10+ YOE10+ years in customer success or account management at B2B SaaS, enterprise account experience, renewal ownership, travel 25–35%, strong communication and project management, CRM/CS tooling experience.
Salesforce, HubSpot, Gainsight
1d
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User Experience Strategy Director
Chicago or Miami or New York City
$155k-$410k/yr OnsiteFull Time
9+ YOEBachelor's degree and at least 9 years of experience. Requires customer experience strategy, design thinking, human-centered design, prototyping, data analysis, innovation, and stakeholder relationship skills.
1w
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
4w
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Senior Director of Customer Marketing
New York City or Miami
HybridFull Time
6+ YOE3+ MgmtLead customer marketing, events, advocacy, references, and executive experiences; 6+ years in customer marketing with 3+ years leading teams at B2B SaaS; experience with large customer programs and executive programs.
Varonis Atlas, Instagram
4w
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Funeral Director (Funeral Director License Required)
Miami or Homestead
$27-$30/hr OnsiteFull Time
Licensed Funeral Director in Florida or ability to reciprocate; strong communication, customer service, integrity; bilingual Spanish/English a plus.
1w
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Director of Customer Service - State Farm Agent Team Member
Hialeah or Jupiter
$50k/yr OnsiteFull Time
Leadership or supervisory experience preferred; strong communication and time management skills; ability to motivate teams; must meet applicable state licensing requirements.
3mo
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Store Director
Miami, Florida, United States
$67k-$84k/yr OnsiteFull Time
5+ YOE5+ years retail management; store director experience preferred; strong leadership and customer service focus; ability to lift up to 40 pounds; schedule flexibility including nights, weekends, holidays.
2w
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Senior Director of Customer Lifecycle Marketing
Miami, Florida, United States
OnsiteFull Time
10+ YOE10-12+ years in CRM/lifecycle marketing with 3-5 years owning a CDP or customer identity build, hospitality/multi-property experience, Salesforce/CDP experience, GDPR/privacy and data governance knowledge, legal right to work in the US.
IReckonU (IRU), CDP, PMS, POS, Salesforce, Meta, Google
1mo
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Director, After-Sales Customer Journey Strategy
Fort Lauderdale, Florida, United States
OnsiteFull Time
10+ YOE10+ years in customer experience or related strategy roles, proven enterprise-level journey strategy experience, prior people leadership, strong customer insight and business-case development skills, familiarity with AI-enabled capabilities.
4d
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Customer Contact Center Director - 60046097 - ESS Program
Tampa or Jacksonville or Miami or Florida
OnsiteFull Time
5+ MgmtRequires 5 years of executive-level large-team management experience, overnight travel, strong communication and leadership skills, critical thinking, and computer application proficiency. Bachelor's degree preferred.
State of Florida Direct Deposit Program, Microsoft?
2w
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Funeral Director
Naranja, Florida, United States
OnsiteFull Time
0.5+ YOEHigh school diploma/GED and mortuary training enrollment or completion, minimum 6 months funeral home experience, state licensing as required, valid driver\u0019s license, MS Office proficiency, strong communication and compassion.
Microsoft Office
2mo
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Director
Miami, Florida, United States
$17/hr OnsiteFull Time
Directs operations; leads team; manages classes, parties, camps, events; strong leadership and customer service; 35-40 hours/week; experience with children; clean background; open to learning sales.
5d
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Managing Director
Miami, Florida, United States
OnsiteFull Time
6+ YOE6+ MgmtRequires 6+ years of progressive hotel leadership experience, financial and commercial acumen, communication and problem-solving skills, and the ability to lead senior hotel leaders. Bachelor's degree preferred.
K.I.N.D. Leadership Standards
1mo
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Assistant Director, Spa
Miami Beach, Florida, United States
OnsiteFull Time
Minimum 2 years spa or hospitality leadership experience; Designated Establishment Manager certification preferred; post-secondary diploma/degree a plus; strong spa operations, leadership, communication skills; flexible for 24-hour operation.
17h
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Director of Housekeeping
Fort Lauderdale, Florida, United States
$82k-$104k/yr OnsiteFull Time
3+ YOEHigh school diploma or GED plus 3 years of housekeeping experience, or a 2-year degree in hospitality, business, or a related field plus 3 years of experience.
1w
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Store Director, Miami - Aventura
Miami, Florida, United States
$150k-$170k/yr OnsiteFull Time
10+ YOERequires 10 years of luxury retail or luxury goods experience, proven team management and development, strategic decision-making, local market awareness, retail-hour flexibility, and Microsoft Office Suite proficiency.
Microsoft Office Suite
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