121 customer experience director jobs at 79 companies in New Jersey
1d
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Director, Global Customer Insights & Experience
Nashville or United States or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$138k-$230k/yr HybridFull Time
Bachelor’s degree required; master’s preferred. Requires progressive customer or employee experience leadership, insights and survey programs, analytics, journey mapping, stakeholder influence, change leadership, vendor management, and governance expertise.
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), CRM
3w
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Director, VIP Sports- Customer Experience
Las Vegas or Jersey City
$120k-$150k/yr HybridFull Time
3+ YOE3+ Mgmt3+ years leading high-performing hospitality or gaming teams; strong communication, coaching, analytical and sales skills; Bachelor's in Marketing/Business preferred; able to handle high-value clients and escalations.
1w
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Director of Client Experience
Lincoln or Pennington or Omaha or United States
$100k-$125k/yr HybridFull Time
3+ YOE3+ MgmtRequires 3+ years leading high-volume SaaS support or client experience teams, hands-on Intercom Fin expertise, AI support-agent experience, data-driven operations, coaching, and strong product-learning skills.
Intercom, Fin, HubSpot
3d
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Director, Customer Engagement
Summit, New Jersey, United States
$245k-$300k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree and 10+ years in customer experience, support, or commercial operations in pharmaceutical or regulated healthcare settings, including 10+ years of people leadership.
4d
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Director, Customer Engagement
Summit, New Jersey, United States
$245k-$300k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree required; MBA preferred. Requires 10+ years in customer experience, support, or commercial operations in pharmaceutical or regulated healthcare, plus 10+ years of people leadership.
1w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
2w
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Director, Customer Journey Design
Parsippany, New Jersey, United States
$160k-$235k/yr OnsiteFull Time
10+ YOEBachelor's degree required; master's preferred. Requires 10+ years in customer experience, journey design, or CX strategy, plus journey mapping, service design, CX metrics, governance, and executive communication expertise.
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
3mo
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Director of Customer Success
United States or Canada or Toronto or California or New York or Connecticut or New Jersey or Washington or Oregon or Delaware or Maine or Massachusetts or Maryland or New Hampshire or Rhode Island or Vermont or District of Columbia or Pennsylvania or Virginia or Colorado or Texas or Illinois or Hawaii
$192k-$243k/yr RemoteFull Time
8+ YOE8+ years leading enterprise customer success or post-sale organizations at B2B SaaS, proven people-manager of managers, ownership of NRR/GRR/expansion outcomes, executive presence, and experience with tiered coverage models and CS-to-product integrations.
5d
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Director of Hospitality and Resident Experience for NJ-PA-MD Market
Jackson Township, New Jersey, United States
$90k-$100k/yr FieldFull Time
5+ YOERequires 5+ years of front-of-house hospitality management, culinary and plating knowledge, staff training experience, strong presentation and communication skills, and willingness to travel between communities.
standard operating procedures (SOPs)
3mo
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Director, Customer Service Analytics
Newark, New Jersey, United States
$143k-$194k/yr OnsiteFull Time
7+ YOE2+ Mgmt7+ years data analytics experience; Excel/SQL/Tableau; experience with cross-functional projects.
SQL, Excel, Tableau, Pivot Tables
3w
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Director, Customer Supply Chain – East Region
Wilkes Barre or East Hanover or Chicago or Arkansas
$143k-$235k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in customer supply chain or related function, 5+ years managing teams, bachelor\u0002s required; experience with large retail customers, KPI delivery, SAP proficiency, VMI/CPFR familiarity.
SAP
3w
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Executive Director
Morris Plains, New Jersey, United States
$115k-$171k/yr OnsiteFull Time
Prior Executive Director/Administrator or GM experience with proven P&L, budgeting, regulatory compliance, leadership, team development and sales/customer relationship skills.
1mo
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Director, Customer Insights & Engagement- Thoracic
Princeton, New Jersey, United States
$198k-$240k/yr OnsiteFull Time
8+ YOE8+ years in pharmaceutical analytics or market research, bachelor’s required (advanced degree preferred); experience synthesizing primary and secondary data, stakeholder partnership, and leading analytics teams.
IQVIA, SHS, AI, machine learning, advanced analytics platforms
3d
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Customer Engagement Business Director, Neuromuscular
United States or Phoenix or East Hanover or Dallas
$186k-$345k/yr RemoteFull Time
10+ YOEBachelor’s degree and 10+ years in pharmaceutical, biotech, healthcare, or complex industries; strategic planning, cross-functional leadership, analytics, governance, and senior stakeholder management experience required.
1mo
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Director, Customer Insights & Engagement- Thoracic
Princeton, New Jersey, United States
$198k-$240k/yr OnsiteFull Time
8+ YOEMinimum 8 years in pharmaceutical analytics or market research; bachelor’s required (advanced degree preferred); experience synthesizing primary and secondary data; stakeholder management; strong presentation and team leadership skills.
IQVIA, SHS, AI, machine learning
1mo
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Senior Director Client Services
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or Ortigas or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
RemoteFull Time
5+ YOE3+ Mgmt5+ years client services experience with 3+ years at Director level, BPO/outsourcing background, experience managing high-profile/regulatory accounts, financial and operational acumen, people leadership, and ability to travel as needed.
Microsoft Excel, Microsoft PowerPoint
1mo
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Associate Director of Facilities Customer Service
Montclair, New Jersey, United States
$84k-$90k/yr OnsiteFull Time
4+ YOEBachelor's degree required; 4+ years managing operations/customer service teams using Maximo or similar; experience with KPIs/SLAs; Microsoft Office proficiency; strong communication and strategic skills; ability to work outside standard hours.
Maximo, Microsoft Office
1w
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Marketing Director, Strategic Customer Group
Franklin Lakes, New Jersey, United States
OnsiteFull Time
12+ YOERequires 12+ years of B2B marketing experience, significant healthcare, MedTech, or health IT experience, integrated MarCom expertise, ABM, executive content, analytics, matrix leadership, and a bachelor's degree.
Lean
2mo
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Math Learning Center Director
Edison, New Jersey, United States
$16-$20/hr OnsitePart Time
Part-time director overseeing center operations, enrollment, customer experience, instructional oversight, team management, marketing, and performance.
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