63 customer experience director jobs at 42 companies in Putnam, CT
3w
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Director, Customer Experience
Brighton, Massachusetts, United States
$130k-$150k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred),10+ years progressive health plan/member experience with team leadership, managed care grievances/appeals, billing/enrollment, CRM/telephony/portal oversight, ability to obtain U.S. government security clearance, authorized to work in the U.S.
4w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
4w
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
3d
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Senior Director, Customer Care
Marlborough or Manchester
$220k-$270k/yr HybridFull Time
12+ YOE12+ MgmtBachelor’s degree or equivalent experience and 12+ years of progressive customer care or contact center leadership, including scaling teams in FDA-regulated healthcare, medical device, pharmaceutical, or biotechnology environments.
Customer Relationship Management (CRM), Salesforce, Conversational AI, Flexible Spending Accounts (FSAs), Health Savings Account (HSA)
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
2w
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
4w
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Director of Customer Success
Newport, Rhode Island, United States
OnsiteFull Time
7+ YOE4+ Mgmt7+ years in customer success/account management with 4+ years leading teams; experience owning retention/NRR, segmentation, 1:many programs, and stakeholder alignment; hands-on with HubSpot and Salesforce; strong communication and systems thinking.
HubSpot, Salesforce
2w
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Sr. Director, Customer Marketing
Waltham, Massachusetts, United States
$288k-$313k/yr HybridFull Time
12+ YOE7+ MgmtRequires a bachelor's degree, 12+ years in B2B marketing, 7+ years managing teams, enterprise technology experience, and success leading customer marketing programs; MBA and cybersecurity experience preferred.
Salesforce, Adobe Marketo, Gainsight
1mo
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Director, Voice of Customer Product Management
Hartford, Connecticut, United States
$137k-$205k/yr HybridFull Time
10+ YOE10+ years product management or customer experience experience; experience with VoC platforms, journey analytics, Agile product practices, AI/text analytics, executive influence and team leadership.
Medallia, Qualtrics
1mo
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Director, Voice of Customer Product Management
Hartford, Connecticut, United States
$137k-$205k/yr HybridFull Time
10+ YOERequires 10+ years in product management, customer experience, insights, digital experience, strategy, consulting, or related fields; enterprise platform leadership; executive influence; VoC, Agile, journey analytics, and AI insights experience.
Medallia, Qualtrics, AI, Agile, NPS, CSAT
2w
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Director - CVS
Lincoln, Rhode Island, United States
$154k-$211k/yr HybridFull Time
8+ YOE5+ MgmtBachelor's degree or equivalent experience; 8+ years in CPG sales, category, analytics, or marketing; advanced forecasting, trade management, negotiations, and customer leadership experience.
1mo
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Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton or San Diego
$187k-$281k/yr HybridFull Time
15+ YOEBachelor's degree preferred, 15 years in customer success/experience or related fields, proven cross-functional leadership, strong analytical and program management skills, experience with lifecycle programs and driving retention.
Customer Data Platform (CDP), NPS
2w
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Director of Rooms
Providence, Rhode Island, United States
$85k-$95k/yr OnsiteFull Time
6+ YOERequires 6+ years of progressive hotel or related experience, previous management experience, or a relevant college degree with related experience. Proficiency in Windows and office productivity software required.
Windows, Front Office computer system, P.B.X. console, pagers, radios
1w
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Director of CX Strategy and Portfolio Management
Waltham, Massachusetts, United States
OnsiteFull Time
15+ YOE15+ MgmtRequires 15+ years of leadership experience in product, portfolio/program management, or customer strategy; expertise in Agile, journey mapping, governance, roadmapping, organizational change, analytics, and cross-functional leadership.
Salesforce, Agile, ADKAR
2w
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Center Director
Walpole, Massachusetts, United States
$75k-$97k/yr OnsiteFull Time
1+ YOE1+ MgmtRequires 1+ year of leadership experience, customer service and organizational skills, English proficiency, basic computer skills, state licensing compliance, and ability to lift 40 pounds and work with children.
NAEYC, NAC
3mo
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Program Director
Seekonk, Massachusetts, United States
$55k-$65k/yr OnsiteFull Time
Leadership experience in youth programs, customer service skills, strong communication, organized, able to train and oversee staff
2w
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Kitchen Director
Leominster, Massachusetts, United States
$27/hr OnsiteFull Time
Restaurant leadership experience preferred; requires leadership, business acumen, communication, multitasking, customer service, team management, and availability for Friday and Saturday weekends.
1mo
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Director, Data Engineering (Sales, Customer, & Distribution Lead)
Hartford or St. Paul
$139k-$230k/yr HybridFull Time
6+ YOE3+ MgmtBachelor's in STEM, 5+ years related experience, 3+ years management, 2+ years insurance experience, 3+ years with AWS, Python and Databricks, CI/CD and SQL proficiency, strong communication and data governance experience.
AWS Cloud Services, Python, Databricks, CI/CD, DevOps, SQL, APIs
2w
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Food & Beverage Director
Newport, Rhode Island, United States
OnsiteFull Time
5+ YOERequires 5+ years of progressive food and beverage leadership experience, strong financial and luxury-service expertise, team leadership, regulatory knowledge, flexible scheduling, and Microsoft Office proficiency.
Microsoft Office Suite, HACCP
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