26 customer experience director jobs at 25 companies in Sandy, UT
4d
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Director, Customer Care
Lehi, Utah, United States
$115k-$130k/yr HybridFull Time
8+ YOE4+ MgmtRequires 8+ years in customer service, support, sales, or account management and 4+ years leading managers or large teams. Strong contact-center, analytical, communication, workforce, and CRM experience required.
Salesforce, CRM, workforce management systems, SQ
1w
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Director of Customer Enablement
Lehi, Utah, United States
OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of leadership experience in customer-facing service operations, experience scaling distributed teams, operational rigor, data-driven planning, and strong collaboration. Bachelor's degree or equivalent required.
HubSpot, ClickUp, Slack, LMS, AI
1w
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Director of Customer Service
Draper or El Segundo
OnsiteFull Time
8+ YOE3+ MgmtRequires 8+ years in customer success, support, or operations, including 3+ years of people leadership, AI and automation deployment experience, contact center expertise, and strong organizational and communication skills.
Google Workspace, DialPad, Salesforce
1mo
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Buildings Sector - Customer Success Director
Holladay or Salt Lake City or Europe
OnsiteFull Time
Customer-facing experience in technical/software environments, strong knowledge of building controls and HVAC, exceptional communication, project and relationship management, technical troubleshooting, and cross-functional collaboration.
6d
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Director of Customer Success
Ogden, Utah, United States
OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent preferred, 5+ years of relevant industry and leadership experience, customer success or account management leadership, team management, business systems proficiency, and strong analytical, communication, and problem-solving skills.
Microsoft Office
1mo
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Director of Customer Success
South Jordan, Utah, United States
OnsiteFull Time
Proven experience owning net revenue retention and expansion at a B2B SaaS company, building customer success functions, data-driven with health scores and cohorts, hands-on with SMB and enterprise accounts, and strong commercial and leadership skills.
1mo
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Director, Customer Technical Support
Waterloo or Pleasant Grove or San Antonio or Eden Prairie
$164k-$246k/yr OnsiteFull Time
12+ YOE5+ MgmtSenior leader with extensive IT/ networking experience to lead global customer technical support, scale infrastructure and service capabilities, work with cloud/AWS, ITSM tools, and manage escalations and incident communications.
AWS, Jira, ServiceNow, BMC, IBM Tivoli, Zendesk
2mo
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Customer Success Director
Draper or Scottsdale
HybridFull Time
Leads customer success teams; 2nd level management experience; 50% travel; BA/BS in Business or Engineering; strong communication and analytical skills.
1mo
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Customer Business Director
Salt Lake City, Utah, United States
RemoteFull Time
10+ YOEBachelor's degree required, 10+ years technical sales experience (aerospace composites preferred), strong communication, negotiation and analytical skills, advanced MS Office/ERP/MRP/CRM experience, ability to travel ~50%.
Microsoft Office, ERP/MRP, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, CRM, Microsoft Dynamics 365
1mo
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Director, Relationship Management
Lindon, Utah, United States
$175k-$180k/yr HybridFull Time
5+ YOE5+ Mgmt5+ years leading customer-facing teams in SaaS/tech, proven track record in retention and expansion, experience building scalable account management processes, data-driven decision making, strong communication and relationship skills.
Salesforce
2mo
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Director of Global Support
Lindon, Utah, United States
OnsiteFull Time
4+ YOE4+ Mgmt4+ years leading customer support organizations, proven experience migrating to AI-augmented support, scaling global teams, automating workflows, data-driven operator comfortable with dashboards and telemetry.
Salesforce Agentforce, Salesforce Service Cloud
1mo
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Technical Director, Commercial Auto
Philadelphia or Seattle or Boston or Chicago or Los Angeles or Plano or Salt Lake City
RemoteFull Time
10+ YOE10+ years consulting experience in commercial auto risk control, bachelor's in engineering preferred, familiarity with AI, telematics, FMCSA/SMS, strong coaching, training, analytical and communication skills; travel ~30-40%.
AI, Microsoft Office, FMSCA/SMS
1mo
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Director of Call Center Operations
Orem, Utah, United States
$110k-$125k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years call center/customer service experience with 2+ years leading teams or functions; experience in workforce management, quality, training, hiring, systems, forecasting, and reporting; familiarity with NICE CXone and FieldRoutes/PestRoutes.
NICE CXone, FieldRoutes, PestRoutes, Cognigy, Microsoft Office, Google Sheets
1mo
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Consulting Study Director
Salt Lake City, Utah, United States
HybridFull Time
5+ YOEExpertise in regulatory standards (GMP/GLP/ISO/FDA), 5+ years NLI laboratory experience, protocol development, strong customer service and communication, project management, and Microsoft Office proficiency.
Microsoft Office
3d
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Director of Housekeeping - Hyatt Place Park City
Park City, Utah, United States
OnsiteFull Time
Housekeeping management experience, preferably in hospitality; leadership, organization, communication, cleaning and safety knowledge; high school diploma or equivalent required.
Cleaning chemicals, Cleaning equipment
4w
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Product Category Director
Kamas, Utah, United States
$150k-$250k/yr HybridFull Time
5+ MgmtBachelor's in engineering or STEM,5+ years leadership in product/engineering/program management,product lifecycle experience,strong business acumen,customer engagement,and ability to travel up to 30%.
2w
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Director of Product, New Products
San Mateo or New York City or Boston or Salt Lake City or Lahore
HybridFull Time
Proven experience leading multi-product B2B SaaS portfolios, product management team leadership, strong business acumen, executive communication, and ability to translate customer needs into strategy.
1mo
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Director of Lean Manufacturing
Springville, Utah, United States
OnsiteFull Time
7+ YOE7+ years manufacturing leadership with strong Lean experience, proven implementation of 5S, Kaizen, and value stream mapping; experience in custom/batch manufacturing preferred; strong leadership and communication skills.
5S, Kaizen, Value Stream Mapping, Visual Management, Standard Work, KPIs
1w
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Director, Product Management (EZLynx Rating System)
Dallas or Salt Lake City
$150k-$200k/yr HybridFull Time
10+ YOE10+ years leading successful SaaS products, strategic product leadership, enterprise customer experience, complex B2B workflows, and strong executive communication. Bachelor's degree or equivalent; travel up to 15%.
Pendo, Amplitude, BigQuery, Snowflake, Scrum, Kanban, JIRA, Smartsheet, Microsoft Office Suite, ACORD, AL3, ACORD XML
1mo
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ViiV Healthcare (GSK) Field Reimbursement Director, Central
Dallas or San Antonio or Cheyenne or Oklahoma City or Salt Lake City or Fort Worth or Denver or Houston or Little Rock or Phoenix
$180k-$300k/yr FieldFull Time
5+ YOE5+ MgmtBachelor's degree and 5+ years as a customer-facing first-line leader, 2+ years transformational leadership, experience with payer policy/reimbursement, ability to travel up to 70%, valid driver's license.
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