576 customer experience lead jobs at 284 companies in Michigan
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Customer Experience Lead - Full Time
Ypsilanti, Michigan, United States
$15/hr OnsitePart Time
1+ YOEAt least 1 year of retail experience preferred. Requires leadership, customer service, communication, problem-solving, organization, and flexibility for nights, weekends, and holidays.
1w
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Lead Experience Associate
Wixom, Michigan, United States
OnsitePart Time
Requires leadership or take-charge experience, customer service skills, technology confidence, evening/weekend flexibility, ability to lift 30+ pounds, and a food handler card where required.
Google Suite
1mo
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Class Experience Lead
Troy, Michigan, United States
OnsitePart Time
1+ YOEHigh school diploma/GED, 1 year leadership experience, National Group Fitness and/or LifePower Yoga certification, Fitness and Nutrition certification.
Facebook
2w
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Customer Account Lead
Hazel Park, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma, GED, or equivalent required, with at least two years of customer service experience. Requires communication, organization, problem-solving, and analytical skills.
2mo
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Guest Experience Lead
Pontiac, Michigan, United States
$17/yr OnsiteFull Time
2+ YOEMinimum 2 years retail customer-service experience; leadership and organizational skills; familiarity with financial/customer-service principles; flexible to work shifts; must be 21+.
1mo
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Customer Experience Supervisor I - Fairlane Town Center
Dearborn, Michigan, United States
$21-$26/hr OnsiteFull Time
Lead and coach store associates and cashiers, drive sales and service, manage scheduling and hiring activities, enforce checkout standards, and meet performance metrics.
Point of Sale, Mobile Point of Sale
4d
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Customer Service Department Lead
Zionsville or Grand Rapids or Michigan or Illinois or Indiana or Kentucky or Ohio or Wisconsin
OnsiteFull Time
Customer service or retail experience preferred, excellent verbal and written communication, creative thinking, influence, rapport-building, plan execution, and ability to handle physical product tasks.
5d
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Customer Service Team Lead
Alaska or Arizona or Arkansas or California or Colorado or Florida or Georgia or Idaho or Iowa or Kansas or Kentucky or Maine or Michigan or Minnesota or Missouri or Montana or Nevada or New Hampshire or New Mexico or North Carolina or Oklahoma or Oregon or South Carolina or South Dakota or Tennessee or Texas or Utah or Washington or Wisconsin
$80k-$118k/yr RemoteFull Time
3+ YOE3+ MgmtBachelor's degree or four years of experience, plus three years each in management or leadership and operations. Requires systems familiarity, quality and production management experience, auditing knowledge, and virtual employee leadership.
LEAN
4d
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Customer Service Team Lead - Full-Time
Grandville, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma or equivalent and 2–4 years of retail sales experience. Requires customer service, merchandising, inventory, scheduling, training, reporting, presentation, and PC-based systems skills.
PC-based word processing, spreadsheets, electronic point of sale, inventory management systems
2mo
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Guest Experience Lead | Eastwood Towne Center
East Lansing, Michigan, United States
$22-$25/hr OnsiteFull Time
1+ YOE1+ year retail or customer experience; some leadership/mentoring experience; legally authorized to work and reliable transportation; availability for varied shifts including weekends and holidays.
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
6d
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Customer Service Lead FT
Caledonia, Michigan, United States
OnsiteFull Time
1+ YOEHigh school diploma or GED required; one year of retail or related experience preferred. Requires customer service, communication, organizational, reading, writing, and arithmetic skills.
Western Union
1mo
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
1w
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Lead Customer Service Representative
Shelby Township, Michigan, United States
OnsitePart Time
Customer service, retail, sales associate, or cashiering experience is beneficial. Requires high school diploma or equivalent, physical ability to stand, walk, lift, bend, and climb, and willingness to learn.
4d
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Retail Experience Supervisor
Okemos, Michigan, United States
$20-$29/hr OnsiteFull Time
1+ YOE1+ MgmtRequires 1 year of leadership experience or 6 months as a Best Buy shift lead, plus sales or customer service experience and flexible availability including holidays, nights, and weekends.
2d
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Customer Solutions Support Team Lead
Grand Rapids, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma required; college degree preferred. Requires 2+ years in collections or customer experience, Microsoft Office proficiency, communication, customer service, organizational, leadership, and scheduling flexibility.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
1mo
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Customer Launch & Field Quality Lead
Rochester Hills, Michigan, United States
OnsiteFull Time
7+ YOE7+ years in quality/launch/engineering with APQP, DFMEA/PFMEA, control plans, root cause analysis, and customer escalation experience; bachelor’s in engineering or equivalent experience; travel 20–30%.
Minitab
3mo
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Shift Lead
Romulus, Michigan, United States
OnsiteFull Time
Retail or customer service experience required; ability to lift up to 50 lbs; stand during shift; flexible shifts incl weekends/holidays.
POS system, cash register, merchandising tools
3w
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Shift Lead
Lake Orion, Michigan, United States
$17-$20/hr OnsiteFull Time
1+ YOE1+ year leadership/supervisory or retail key-holder experience; fluent English; working knowledge of store systems; ability to follow policies and handle cash and customer issues.
1d
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Inside Sales & Customer Experience Coordinator
Plymouth or Ann Arbor
$20-$24/hr OnsiteFull Time
Positive, organized, customer-focused communicator comfortable with phone outreach, follow-up, lead generation, multitasking, CRM recordkeeping, and learning new systems; relevant sales or service experience is helpful but not required.
CRM
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