188 customer experience lead jobs at 103 companies in Springfield, MA
3w
Save
Mark Applied
Hide
Customer Experience Lead - Full Time
Manchester, Connecticut, United States
$18/hr OnsiteFull Time
Deliver excellent customer service, lead and coach associates, support front-end operations, strong communication and problem-solving; 1+ year retail experience preferred; flexible to work nights/weekends/holidays.
2w
Save
Mark Applied
Hide
Customer Experience Team Lead
Windsor, Connecticut, United States
$24-$30/hr HybridFull Time
2+ YOEHigh school diploma/GED, 2 years customer service experience (1 year as WM CSR preferred), proficiency in Microsoft Office, strong verbal/written skills, typing and multitasking, able to handle escalations and meet performance standards.
Microsoft Office
1mo
Save
Mark Applied
Hide
Lead Customer Experience Specialist Full-Time
Berlin, Connecticut, United States
$18/hr OnsiteFull Time
Friendly, customer-focused service; ability to process transactions, handle garments, lift up to 30 lbs, multitask in a fast-paced environment; willingness to learn.
3w
Save
Mark Applied
Hide
Retail Customer Service Lead
Springfield, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ years retail customer experience, leadership preferred; full-time availability including evenings, weekends and holidays; computer proficiency; strong written and verbal communication; ability to lift up to 50 lbs.
POS
1w
Save
Mark Applied
Hide
Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
3w
Save
Mark Applied
Hide
Customer Service Team Lead, Full-Time
East Hartford, Connecticut, United States
OnsiteFull Time
2+ YOEHigh school diploma, 2+ years retail sales experience, supervisory experience preferred, proficiency with PC-based systems and point-of-sale, ability to lift up to 100 lbs, strong interpersonal and presentation skills.
3w
Save
Mark Applied
Hide
Retail Customer Service Lead
Springfield, Massachusetts, United States
$16-$30/hr OnsiteFull Time
2+ YOE2+ years retail experience, leadership preferred; full-time availability with evenings/weekends/holidays flexibility; strong communication, computer and organizational skills; ability to lift up to 50+ lbs.
POS
3w
Save
Mark Applied
Hide
Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
7h
Save
Mark Applied
Hide
Team Lead
Oakbrook Terrace or Bloomfield or Hartford or Chicago
OnsiteFull Time
3+ YOERequires a high school diploma or equivalent and 3–5 years in customer service, retention, business development, or account management. Microsoft Office experience required; Siebel and database experience is a plus.
Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft Word, Siebel
3mo
Save
Mark Applied
Hide
Lead Cashier
Holyoke, Massachusetts, United States
$17-$25/hr OnsiteAll Commitments Available
2+ YOE2 years of relevant work experience or equivalent combination; strong customer service and sales skills; ability to delegate, multi-task, and problem-solve.
Point of Sale system, Apple devices
1mo
Save
Mark Applied
Hide
Shift Lead
Farmington, Connecticut, United States
OnsitePart Time
Minimum 1 year retail or customer-facing experience, strong interpersonal and communication skills, reliable and flexible scheduling, attention to detail, ability to lift 15-40 lbs.
3mo
Save
Mark Applied
Hide
Shift Lead
Waterbury, Connecticut, United States
$19-$22/hr OnsitePart Time
1+ YOE1+ Mgmt1+ year leadership/supervisory or retail key-holder experience; fluent English; ability to open/close store, manage cash, assist customers, maintain inventory, and follow company policies.
4w
Save
Mark Applied
Hide
#15 Customer Service TL-GT.Barrington
Great Barrington, Massachusetts, United States
OnsiteFull Time
3+ YOESupervise front end and customer service operations, train and schedule associates, enforce policies, manage cash controls and meet financial goals; high school diploma and 3+ years related experience required.
FDS, X-CPS, CBT, Mainframe, Registers, Banking equipment, Floor Machine
1mo
Save
Mark Applied
Hide
Customer Success Manager
Plainville, Connecticut, United States
OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, coaching, KPI-driven problem solving, CRM/ERP familiarity; Salesforce and Oracle (JDE) preferred.
Salesforce, Oracle (JDE), CRM, ERP, case management, reporting, automation, digital tools
1mo
Save
Mark Applied
Hide
Customer Success Manager
Plainville, Connecticut, United States
$101k-$187k/yr OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, driving KPIs, problem solving, cross-functional influence; familiarity with CRM/ERP and reporting systems; bachelor's degree preferred.
Salesforce, CRM, ERP, Oracle (JDE)
3mo
Save
Mark Applied
Hide
Lead Instructor
Westborough, Massachusetts, United States
OnsiteFull Time
Lead instructor responsible for teaching classes, delivering great customer service, and maintaining a fun,Safe learning environment for children.
15h
Save
Mark Applied
Hide
#15 Customer Service TL-GT.Barrington
Great Barrington, Massachusetts, United States
OnsiteFull Time
3+ YOERequires high school degree or equivalent, 3+ years of related experience, strong organization and communication skills, basic literacy and computer skills, and ability to supervise others.
Computer applications, Mainframe, Registers, Banking equipment, Floor Machine, FDS, X-CPS, CBT
3mo
Save
Mark Applied
Hide
Key Lead - Holyoke Mall, Hollister
Holyoke or Massachusetts
$19/hr OnsitePart Time
1+ YOEPart-time retail lead with supervisory experience preferred; high school diploma preferred; strong customer focus and communication skills.
22h
Save
Mark Applied
Hide
(USA) Member Team Lead
Newington, Connecticut, United States
$24-$32/hr OnsiteFull Time
0.5+ YOERequires 6 months of retail experience operating front-end equipment, 6 months of customer service experience, and age 18 or older. Leadership experience is preferred.
2w
Save
Mark Applied
Hide
Grocery Floor Lead
Woodbury, Connecticut, United States
OnsiteFull Time, Part Time
Experience leading teams and providing customer service; grocery or retail experience preferred. Must support merchandising, inventory, receiving, training, and flexible nights, weekends, and holiday work.
Explore Jobs
Expand Your Job Search
Top Cities Near Springfield for Customer Experience Lead
- Customer Experience Lead jobs in Worcester, MA
- Customer Experience Lead jobs in Hartford, CT
- Customer Experience Lead jobs in Waterbury, CT
- Customer Experience Lead jobs in New Britain, CT
- Customer Experience Lead jobs in West Hartford, CT
- Customer Experience Lead jobs in Bristol, CT
- Customer Experience Lead jobs in Meriden, CT
- Customer Experience Lead jobs in Chicopee, MA
- Customer Experience Lead jobs in East Hartford, CT
- Customer Experience Lead jobs in Middletown, CT
- Customer Experience Lead jobs in Enfield, CT
- Customer Experience Lead jobs in Pittsfield, MA
- Customer Experience Lead jobs in Westfield, MA
- Customer Experience Lead jobs in Holyoke, MA
- Customer Experience Lead jobs in Norwich, CT
- Customer Experience Lead jobs in Torrington, CT
- Customer Experience Lead jobs in Shrewsbury, MA
- Customer Experience Lead jobs in Glastonbury, CT
- Customer Experience Lead jobs in Naugatuck, CT
- Customer Experience Lead jobs in Manchester, CT