1,134 customer experience manager jobs at 488 companies in Springfield, MA
3w
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Customer Experience Manager
Wethersfield, Connecticut, United States
$20/hr OnsiteFull Time
2+ YOEHigh school diploma, minimum 2 years management experience, strong verbal/written communication, multitasking, creative thinking, ability to lift up to 25 lbs and work flexible schedule.
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2w
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Customer Experience Lead - Full Time
Manchester, Connecticut, United States
$18/hr OnsiteFull Time
Deliver excellent customer service, lead and coach associates, support front-end operations, strong communication and problem-solving; 1+ year retail experience preferred; flexible to work nights/weekends/holidays.
2w
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Customer Experience Coordinator
Farmington, Connecticut, United States
$18-$18/hr OnsitePart Time
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; flexible schedule including nights and weekends; merchandising, communication, training, and multitasking skills.
POS
1w
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Customer Experience Team Lead
Windsor, Connecticut, United States
$24-$30/hr HybridFull Time
2+ YOEHigh school diploma/GED, 2 years customer service experience (1 year as WM CSR preferred), proficiency in Microsoft Office, strong verbal/written skills, typing and multitasking, able to handle escalations and meet performance standards.
Microsoft Office
2d
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Google TV Experience Manager
Worcester or Boston
$21/hr FieldFull Time
Proven retail sales results, retailer relationship-building, customer focus, adaptability, product knowledge, reliable transportation, valid driver's license, and ability to lift displays weighing 25 pounds or more.
Google TV, DailyPay
2d
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Patient Experience Manager - Bridgeport, CT (1559462)
Bridgeport or Torrington
$58k-$60k/yr FieldFull Time
3+ YOERequires a high school diploma or GED, 3–4 years in service-oriented operations, 2–3 years in customer service training, coaching, organizational, and Microsoft Office skills.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3w
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Customer Service Manager
Pittsfield, Massachusetts, United States
$65k-$97k/yr OnsiteFull Time
1+ YOE1+ Mgmt1+ year supervisory experience in retail grocery preferred; bachelor’s degree preferred; strong leadership, communication, multitasking, labor management, and customer service skills.
3w
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Customer Solutions Manager
Windsor, Connecticut, United States
$94k-$123k/yr OnsiteFull Time
5+ YOEBachelor's plus 5+ years or equivalent experience in leadership/customer-facing roles; aerospace or regulated-industry experience preferred; advanced Excel and PowerPoint; strong customer focus and crisis management; US person required; background check and drug screen.
Microsoft Excel, Microsoft PowerPoint
6d
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Customer Care Manager
Windsor, Connecticut, United States
$80k-$90k/yr OnsiteFull Time
5+ YOE2+ MgmtBachelor’s degree, 5+ years in customer service, 2+ years supervising or managing, ERP and quoting-tool experience, Microsoft Excel proficiency, leadership skills, and willingness to travel up to 25%.
ERP, SPQ, Microsoft Excel
3mo
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Customer Service Manager
Newington, Connecticut, United States
OnsiteFull Time
1+ YOE3+ years supervisory experience in retail; strong leadership, communication, and customer service skills; bachelor’s degree preferred.
1mo
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Customer Success Manager
Plainville, Connecticut, United States
OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, coaching, KPI-driven problem solving, CRM/ERP familiarity; Salesforce and Oracle (JDE) preferred.
Salesforce, Oracle (JDE), CRM, ERP, case management, reporting, automation, digital tools
1mo
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Customer Success Manager
Plainville, Connecticut, United States
$101k-$187k/yr OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, driving KPIs, problem solving, cross-functional influence; familiarity with CRM/ERP and reporting systems; bachelor's degree preferred.
Salesforce, CRM, ERP, Oracle (JDE)
3w
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Customer Service Manager-Dual Showroom
Avon, Connecticut, United States
OnsiteFull Time
3+ YOE3+ years management experience in retail or customer service, leadership skills, PC proficiency, flexible to work nights/weekends/holidays; bachelor’s degree preferred.
3w
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Customer Service Manager (478332)
Colchester, Connecticut, United States
OnsiteFull Time
1+ YOE1+ years supervisory experience in retail grocery preferred; bachelor\u0002s degree preferred or equivalent experience; strong leadership, communication, multitasking, and customer service skills; ability to work flexible hours including weekends and holidays.
2mo
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Customer Service Manager
East Brookfield, Massachusetts, United States
OnsiteFull Time
1+ YOEHigh school diploma/GED, 1+ year retail banking experience, basic Windows keyboarding skills, supervisory/coaching ability, audit/compliance and new accounts experience preferred.
Windows
2mo
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Manager, Customer Solutions
Windsor, Connecticut, United States
OnsiteFull Time
5+ YOEBachelor's preferred (or equivalent experience); 5+ years relevant experience (aerospace/regulatory experience preferred); proven people leader with executive communication, urgency, sound judgment, and comfort in ambiguity.
2d
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
1mo
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Senior Manager, Customer Service (DentaQuest)
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yr HybridFull Time
8+ YOE5+ Mgmt8+ years customer service/contact center or healthcare operations experience; 5+ years people leadership; bachelor’s degree or equivalent; strong contact center, WFM, and technology implementation experience; Microsoft Office proficiency.
Microsoft Office
2mo
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Customer Success Manager
Rocky Hill, Connecticut, United States
$60k-$70k/yr OnsiteFull Time
Proven customer success or account management experience with SaaS/subscription models and ARR management; strong analytical, communication, and relationship-building skills; familiarity with CRM and ERP; high school minimum, bachelor\u0002s preferred.
Rockwell Automation, ERP, CRM
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