2w
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Customer Experience Manager
Bothell, Washington, United States
$129k-$205k/yr HybridFull Time
2+ YOE2+ years managing consumer care communications for high-volume products; understanding of product development lifecycle; consumer-focused insights; strong communication and stakeholder skills; bachelor\u0002s/master\u0002s in design or computer science preferred (or 6+ years experience); US work authorization required.
1mo
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Customer Experience Manager (525056)
Frederickson or California or United States
$80k-$100k/yr OnsiteFull Time
4+ YOEBachelor's degree or equivalent experience, 4+ years in customer experience/service or related field, proven leadership, strong communication and problem-solving, skilled in Microsoft Office, ability to travel up to 20%.
Microsoft Office
3w
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Customer Experience Manager, Money
Westlake or Denver or Menlo Park or New York or Bellevue or Washington or Chicago or Lake Mary or Clearwater or Gainesville
$97k-$114k/yr OnsiteFull Time
Experienced banking/credit leader with subject-matter expertise in banking, credit, and money movement; strong people leadership, coaching, change management, communication, and problem-solving skills.
1mo
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Customer Experience Manager
Seattle, Washington, United States
$70k-$92k/yr OnsiteFull Time
Proven retail management experience with people leadership, strong business acumen, CRM proficiency, ability to drive showroom sales and KPIs, excellent communication, BA preferred.
CRM
1mo
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Manager, Customer Experience Technology
Bellevue or Chicago or San Francisco or Washington or California or Colorado or Illinois or New York or Washington
$182k-$281k/yr HybridFull Time
3+ Mgmt3+ years managing software engineering/analyst teams, deep Salesforce (Service/Experience/Marketing/Communities) expertise, SaaS/PaaS experience (Salesforce, Workday, NetSuite, Anaplan, Xactly, Boomi), Agile delivery, bachelor's in CS or related.
Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, Salesforce Communities, Workday, NetSuite, Anaplan, Xactly, Boomi
2mo
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Customer Experience Manager
Tukwila, Washington, United States
$23-$26/hr OnsiteFull Time
Lead front-end operations and omnichannel processes, manage KPIs, coach and train cashier/sales teams, assist with cash reconciliation, inventory/RTV/ASN, execute shrink and safety programs; ability to stand long periods and lift heavy boxes.
1w
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Product & Customer Experience Insights Manager, Customer Experience and Business Trends
Seattle or Arlington
$116k-$160k/yr OnsiteFull Time
3+ YOE3+ years product management experience managing technical products or online services; experience with study design, customer metrics (NPS/CSAT), stakeholder influence, and data-driven recommendations.
3w
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Customer Experience Specialist
Tacoma or Alaska or North America
$21-$31/hr OnsiteFull Time
2+ YOE2+ years customer service or logistics experience, strong verbal/written communication, problem-solving, Microsoft Office proficiency (Outlook, Excel, Word), ability to manage priorities in a fast-paced environment.
Microsoft Office Suite, Microsoft Outlook, Microsoft Excel, Microsoft Word, Transportation Management Systems (TMS), CRM software
1mo
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Customer Experience Coordinator
Renton, Washington, United States
$20-$25/hr HybridFull Time
2+ YOE2+ years in concierge/project/customer service roles, valid driver's license and reliable transportation, local travel to homes, project management knowledge, strong communication, de-escalation, attention to detail, and database documentation skills.
rForce, Status Buckets
3w
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Customer Experience Coordinator
Lake Stevens, Washington, United States
$18-$29/hr OnsiteFull Time
1+ YOE0.5+ MgmtSupervise front-of-store associates, promote excellent customer experience and loyalty programs, train and coach associates, handle POS coverage, and resolve customer issues. Requires 1 year retail and 6 months leadership experience; strong communication and merchandising skills.
POS
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Customer Experience Specialist
Tacoma, Washington, United States
$21-$24/hr OnsiteFull Time
Manage front-desk operations, book new members, retain current members, handle billing inquiries, resolve issues, and support shift coordination.
1w
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Customer Experience Manager-Bellevue Square
Bellevue, Washington, United States
$25-$36/hr OnsiteFull Time
3+ YOERetail leadership experience (3+ years preferred), ability to drive sales, coach and develop staff, manage payroll and visual standards, strong communication and use of basic store technology.
1w
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Customer Experience Specialist I
Woodinville, Washington, United States
$20-$24/hr OnsiteFull Time
Managing inbound customer inquiries via phone/chat/text, scheduling and dispatching appointments, using office software, strong communication, multitasking, and problem-resolution skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Excel
1w
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Customer Experience Specialist I
Woodinville, Washington, United States
$20-$24/hr OnsiteFull Time
Managing customer inquiries and complaints, scheduling and dispatching appointments, multi-line phone/chat/text support, Microsoft Office proficiency, strong communication, multitasking, and attention to detail.
Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Excel
3d
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Senior Customer Experience Program Manager - CTJ - Poly
Reston or Redmond or Atlanta
$120k-$235k/yr HybridFull Time
4+ YOEBachelor's degree and 4+ years technical/program management experience or equivalent; Top Secret/SCI (SSBI+Polygraph) clearance; US citizenship; program management, technical and analytical skills.
None
2mo
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Head of Customer Experience
San Francisco or Seattle or Portland or New York
$150k-$170k/yr RemoteFull Time
7+ YOE7+ Mgmt7+ years managing a customer support team in startup/technical environments; leadership, hiring, training, performance management; cross-functional collaboration; analytics and AI interest; distributed team management.
CRM, Analytics, AI tools
1mo
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Director Customer Experience & Strategy
Stoughton or McClellan Park or Fallon or Massillon or Cincinnati or Elko or Auburn or Tacoma or Olympia or Tucson or Truckee or Phoenix or Albert Lea or Denver or Alamosa or Riverside or Virginia Beach or Euless or Monroe or Saint Paul or Pueblo or Kansas City or Richmond
$90k-$120k/yr OnsiteFull Time
10+ YOEBachelor's required (advanced degree preferred). 10+ years in customer experience, operations, or service delivery leadership with experience managing managers, strong analytical and process-improvement skills, and project/system implementation experience.
6d
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Customer Experience Coordinator (Relief) - Federal Way
Federal Way, Washington, United States
$19-$29/hr OnsiteFull Time
2+ YOE2+ years customer service experience, advanced computer and practice-management proficiency, strong communication, multitasking, emotional intelligence, and ability to work nights/weekends/holidays.
1w
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Client Experience Manager
Auburn, Washington, United States
$100k/yr OnsiteFull Time
5+ YOE5+ years leading call/service center or customer-facing teams, KPI-driven management, de-escalation skills, CRM proficiency (ServiceTitan preferred), strong written/verbal communication and operational attention to detail.
ServiceTitan, CRM
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