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1,418 customer experience manager jobs at 592 companies in Elyria, OH

3w
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Customer Experience Manager
Richfield or West Des Moines or Chicago or Birmingham
$152k-$193k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
12+ YOEBachelor's or equivalent, 12+ years customer-facing IT experience, experience driving software adoption, engaging executives and technical leaders, and leading cross-functional teams.
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1mo
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Enterprise Customer Experience Program Manager
Milwaukee or Mayfield Heights
HybridFull Time
Rockwell Automation
Rockwell AutomationNYSE: ROK: Sells industrial automation hardware and digital manufacturing software solutions.
Bachelor's degree; legal authorization to work in the U.S.; program/program management experience in complex cross-functional environments; experience with capacity modeling, change management, and applied AI preferred.
Jira, Jira Align, Microsoft Project, Power BI
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4d
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Customer Experience Lead - Full Time
Sheffield Village, Ohio, United States
$14/hr OnsitePart Time
Burlington Stores
Burlington StoresNYSE: BURL: Off-price retailer of apparel, footwear, and home goods.
Retail experience preferred (1+ year), strong customer service and leadership skills, ability to manage front-end operations, troubleshoot register issues, and work flexible hours including nights/weekends/holidays.
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1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
Accenture
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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1w
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Customer Experience Representative - ICS
Akron, Ohio, United States
OnsiteFull Time
J.B. Hunt
J.B. HuntNASDAQ: JBHT: North American transportation, logistics, and freight shipping services.
1+ YOEHigh school diploma/GED with 1–2 years customer service or sales experience or a bachelor’s degree; strong communication, multitasking, and customer-centric mindset; ability to manage priorities and maintain composure.
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1w
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Customer Experience Representative - ICS
Akron, Ohio, United States
OnsiteFull Time
J.B. Hunt
J.B. HuntNASDAQ: JBHT: Provides freight transportation, logistics, and intermodal shipping services.
1+ YOEHigh school diploma/GED with 1–2 years customer service or sales experience (or bachelor's degree). Must manage customer orders, schedule pickups/deliveries, communicate status, and resolve issues.
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2w
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Customer Experience Supervisor
Brecksville or Wickliffe
HybridFull Time
Lubrizol
Lubrizol: Produces specialty chemicals and additives for diverse industrial applications.
2+ YOEBachelor's degree, 2+ years supply chain/commercial/customer service experience, leadership experience, proficiency with Microsoft Office and SAP, strong analytical and communication skills.
Microsoft Office, SAP
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4w
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Full Time Customer Experience Supervisor
Mentor, Ohio, United States
$15-$15/hr OnsiteFull Time
The TJX Companies
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
1+ YOE0.5+ MgmtSupervisory retail experience with customer service focus; 1 year retail and 6 months leadership experience, strong communication, merchandising knowledge, ability to train and mentor, flexible availability including nights and weekends.
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2mo
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Customer Experience Supervisor
Independence, Ohio, United States
OnsiteFull Time
Wild Republic
Wild Republic: Designs and manufactures nature-themed plush toys and gifts.
3+ YOE3+ Mgmt Supervisory experience in customer-facing operations; 3+ years in leadership roles; proficient in Microsoft Office; willing to travel up to 50%.
Microsoft Office
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1w
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Client Experience Manager
Kent or Memphis or Austin or Parsippany-Troy Hills or Marietta or Houston or McKinney or United States
$85k-$100k/yr OnsiteFull Time
Sage Fence
Sage Fence: Installs security fencing and perimeter protection for critical infrastructure.
5+ YOE5+ Mgmt5+ years managing customer relations, operations and procurement; high school diploma required; valid driver’s license; pass drug screen and background check; ability to read contracts and technical documents; strong verbal and written English.
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1d
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Customer Experience Banker - Brunswick, OH
Brunswick, Ohio, United States
OnsiteFull Time
Huntington
HuntingtonNASDAQ: HBAN: Provides regional commercial, consumer, and mortgage banking services.
1+ YOEHigh school diploma or GED and minimum 1 year customer service experience; cash handling, comfort with digital banking, sales and relationship management skills.
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5d
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Oberlin - Guest Experience Manager
Oberlin, Ohio, United States
HybridFull Time
Quality Oil Company
Quality Oil Company: Operates convenience stores, hotels, and fuel delivery services.
Supervise and coach front desk staff, manage guest arrival/stay/departure, handle guest recovery, maintain front office operations, and meet security and audit standards.
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2mo
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Customer Program Manager
Westlake, Ohio, United States
OnsiteFull Time
TruWest Holdings
TruWest Holdings: Scales enterprise technology companies through strategic leadership and capital.
2+ YOEAssociate's or higher; 3-5 years customer service/success experience; project management preferred; strong communication; CRM/ERP familiarity.
Salesforce, ServiceHub, NetSuite, Service Now, Microsoft Office Suite
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1w
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Customer Service Manager
Solon, Ohio, United States
OnsiteFull Time
Famous Supply
Famous Supply: Distributes plumbing, HVAC, and building supplies to trade professionals.
Management and warehouse experience, customer service, ability to lift 50 lbs and stand for long periods, familiarity with HVAC/plumbing parts, RF scanner and ERP use.
ERP, RF scanners, Forklift
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4w
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Customer Success Manager
Richfield, Ohio, United States
OnsiteFull Time
Unison Risk Advisors
Unison Risk Advisors: Provides independent insurance brokerage and risk management advisory services.
3+ YOEBachelor's degree or equivalent experience, 3+ years customer success/account management experience (preferably in healthcare/benefits), knowledge of ACA/ERISA/HIPAA, ability to obtain life & health insurance licensure, experience with benefits platforms and CRM.
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2mo
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Customer Service Manager (50328)
Mayfield Heights, Ohio, United States
$80k-$100k/yr OnsiteFull Time
Cleveland Range
Cleveland Range: Manufacturer of commercial steam cooking equipment for foodservice.
Bachelor's degree, strong customer service leadership, experience managing customer service teams, proficiency with Microsoft Office, knowledge of logistics and ERP/QADEE systems preferred, up to 10% travel.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Teams, QADEE/ERP
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3w
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Director Member Experience
Silver Lake, Ohio, United States
OnsiteFull Time
Invited
Invited: Operator of private country, city, and athletic clubs.
5+ YOE3+ MgmtHigh school diploma required; 5 years hospitality/customer-relations experience and 3 years management experience; proficiency with Microsoft Office and CRM (Salesforce); strong communication and leadership skills.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Salesforce
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1w
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Customer Relationship Manager
Cleveland, Ohio, United States
$54k-$63k/yr HybridFull Time
Banner Quality Management Inc. (BQMI)
Banner Quality Management Inc. (BQMI): BQMI provides technical engineering and safety services for federal agencies.
8+ YOEProvide customer engagement and concierge support, assess/route requests, develop and deliver training, use ITSM and CRM tools; BA/BS+8yr or AA/AS+12yr experience.
Microsoft Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft OneNote, Microsoft One Drive, SharePoint, Box, Salesforce, ITSM
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2w
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Director Member Experience
Silver Lake, Ohio, United States
OnsiteFull Time
Invited
Invited: Operates a network of private golf and country clubs.
5+ YOE3+ Mgmt5+ years hospitality/customer relations experience with 3+ years leadership; high school diploma required; preferred bachelor's in hospitality/business; advanced Microsoft Office and Salesforce experience; strong communication and leadership skills.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Salesforce
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4w
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Assistant Store Manager - Customer Experience
University Heights, Ohio, United States
$24-$37/hr OnsiteFull Time
PetSmart
PetSmart: Retailer of pet food, supplies, and professional pet services.
3+ YOE3-5 years retail leadership experience; full-time availability including evenings, weekends, and holidays; strong communication, organizational skills, and computer proficiency; ability to lift up to 50+ lbs and work on the sales floor.
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