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Manager, Customer Experience (CXM)
Chesapeake, Virginia, United States
$128k-$147k/yr OnsiteFull Time
7+ YOE7+ years in customer service/sales operations/CX, strong leadership, experience with SAP and CRM, ability to analyze NPS/CSAT/CES and drive CX improvements; bachelor’s degree preferred.
SAP, CRM, Microsoft Office, NPS, CSAT, CES
3w
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Customer Experience Manager - 8302 Portsmouth
Portsmouth, Virginia, United States
$16/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2 years management experience, strong communication, multitasking, merchandising and front-end operations skills.
6d
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Customer Experience Lead - Full Time
Virginia Beach, Virginia, United States
$14/hr OnsitePart Time
1+ YOELead front-end operations, deliver excellent customer service, coach associates, handle transactions and resolve customer issues; 1+ year retail experience preferred; must be flexible for nights, weekends, and holidays.
1mo
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Director Customer Experience & Strategy
Stoughton or McClellan Park or Fallon or Massillon or Cincinnati or Elko or Auburn or Tacoma or Olympia or Tucson or Truckee or Phoenix or Albert Lea or Denver or Alamosa or Riverside or Virginia Beach or Euless or Monroe or Saint Paul or Pueblo or Kansas City or Richmond
$90k-$120k/yr OnsiteFull Time
10+ YOEBachelor's required (advanced degree preferred). 10+ years in customer experience, operations, or service delivery leadership with experience managing managers, strong analytical and process-improvement skills, and project/system implementation experience.
1mo
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Customer Experience Specialist
Virginia Beach, Virginia, United States
OnsiteFull Time
1+ YOEHigh school diploma/GED, 1+ year customer service experience (property management/hospitality preferred), Microsoft Office proficiency, valid state driver's license and safe driving record, strong interpersonal and leadership skills.
Microsoft Outlook, Microsoft Word, Microsoft Excel
2w
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FT Customer Experience Coordinator
Portsmouth, Virginia, United States
$15-$15/hr OnsiteFull Time
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience preferred; available nights and weekends; able to train and mentor associates; strong communication and merchandising skills.
POS
1w
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Customer Service Manager, Airport Customer Experience
Norfolk, Virginia, United States
$51k-$87k/yr OnsiteFull Time
2+ YOEHigh school diploma/GED, experience leading frontline airport customer service teams, knowledge of policies and Microsoft Office, ability to obtain USPS clearance and pass FAA background checks.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
1mo
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Customer Experience Representative - 11:15 a.m. - 8:00 p.m. (ET)
Virginia Beach, Virginia, United States
$17-$22/hr OnsiteFull Time
2+ YOEHigh school diploma/GED, 2 years call center or customer service experience, proficiency with Microsoft Office, strong communication, attention to detail, and time management.
Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Suite
1mo
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Supervisory Customer Experience Specialist - (Firearms) MUST BE 21
Fort Eustis, Virginia, United States
$18/hr OnsiteFull Time
High school diploma or equivalent, retail experience, supervisory potential, computer skills (Excel, Word), able to lift 50 lbs, must be 21, ability to work 08:00-20:00 including holidays and weekends; firearms experience preferred.
Microsoft Excel, Microsoft Word
3w
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Member Experience Center Manager
Newport News, Virginia, United States
$72k-$92k/yr OnsiteFull Time
3+ MgmtManage inbound contact center operations, supervise team leaders, ensure service levels, support hiring/training, oversee member transactions and compliance; bachelor's degree or equivalent experience and 3+ years supervisory experience.
2w
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Experience Associate Manager
Portsmouth, Virginia, United States
$29-$48/hr OnsiteFull Time
High school diploma/GED required; strong customer service and retail sales experience; coaching and leadership ability; pass certification and re-certification; legally authorized to work in the U.S.
1w
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Customer Operations Manager
Norfolk, Virginia, United States
$55k/yr OnsiteFull Time
1+ YOE1+ years customer service or operations experience (1-3 years preferred), high school diploma required (bachelor's preferred), Microsoft Office proficiency, strong communication, leadership, decision-making, and customer-resolution skills.
Microsoft Office Suite
1w
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Customer Accounts Manager
Suffolk, Virginia, United States
$16-$16/hr OnsiteFull Time
Manage store accounts and collections, lead accounts staff, maintain customer records, meet DOT and driver requirements, lift merchandise, and use store computer systems.
1mo
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FT Manager Customer Service (H)
Chesapeake, Virginia, United States
OnsiteFull Time
High school or equivalent preferred; leadership and store operations experience; ability to hire/train staff, use store systems, meet physical demands; must obtain food safety manager accreditation within 90 days.
ACIS, CAO, Food Lion To-Go, Computer Based Training (CBT)
2w
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Full Time Assistant Customer Service Manager
Hampton, Virginia, United States
$19-$27/hr OnsiteFull Time
1+ YOESupervisory experience managing customer service, cashiers and baggers; high school diploma or GED or 1-3 years related experience; strong communication, customer service, computer and basic math skills; able to lift up to 40 lbs.
HT Internet software, E-mail, Inventory software, Spreadsheet software, Word Processing software
1mo
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Director of Patient Experience
Kilmarnock, Virginia, United States
$50k-$55k/yr OnsiteFull Time
2+ YOEMinimum 2 years healthcare-related experience preferred; bachelor's degree in a related field preferred; strong interpersonal, communication, documentation, and data review skills; proficiency with Microsoft Office and electronic healthcare systems.
Microsoft Office
1w
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Customer Support
Norfolk, Virginia, United States
$14-$16/hr OnsiteFull Time
1+ YOE1-2 years contact center or customer service experience, high school diploma or equivalent, strong verbal/written communication, patient customer-focused approach, multitasking and time management skills.
2mo
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Customer Care Manager - State Farm Agent Team Member
Portsmouth, Virginia, United States
$12-$15/hr OnsiteFull Time
Strong communication and organizational skills; detail-oriented; experience in customer service or office administration; ability to obtain state insurance licenses.
1mo
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Membership Experience Leader
Franklin, Virginia, United States
OnsiteFull Time
Responsible for membership sales, renewals, member service, program registration, and facility upkeep; requires customer service/sales experience, strong communication, computer skills, and ability to work flexible hours.
Microsoft Office Suite, Google Documents, SGA Sales
1w
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Front Desk Patient Experience Lead
Norfolk, Virginia, United States
$18-$23/hr OnsiteFull Time
1+ YOEOversee front desk operations, mentor staff, resolve patient concerns, maintain HIPAA/OSHA compliance, knowledge of insurance/prior auth, 1+ year front desk experience or CHAA/CPSS, Microsoft Office proficiency.
Microsoft Office
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