American Air, Plumbing & Electric: Provides residential HVAC, plumbing, and electrical services in Florida.
Proven call center leadership, coaching and team development skills; experience with telephony/call center technology and Microsoft Office; strong communication, problem-solving, and scheduling flexibility; bachelor's degree and 5+ years leadership preferred.
CloudflareNYSE: NET: Provides security and performance services for internet properties.
3+ YOE3+ years in customer success/account management or sales, 2+ years industry experience preferred, Bachelor's degree or professional qualification, strong SaaS retention and value-selling skills, networking knowledge, project management and cloud implementation experience; French or German preferred.
Austin or Lincoln or Des Moines or Charlotte or Cary
HybridFull Time
Q2NYSE: QTWO: Develops digital banking and lending platforms for financial institutions.
8+ YOERequires 8+ years in relationship management or client service, banking or banking software experience, complex client relationship skills, English fluency, and U.S. work authorization; travel required as needed.
7+ YOE7+ years in operations or engagement management; strong communication; familiarity with call flows and basic Cisco networking; ServiceNow proficiency; ability to manage engineers and customer outcomes.
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; flexible schedule including nights and weekends; strong merchandising, communication, and organizational skills.
Burlington StoresNYSE: BURL: Off-price retailer of apparel, footwear, and home goods.
Customer service mindset, leadership and coaching ability, communication and problem-solving skills, organization, flexibility for nights, weekends, and holidays; 1+ year retail experience preferred.
Customer Service Manager, Airport Customer Experience
Austin, Texas, United States
OnsiteFull Time
American AirlinesNASDAQ: AAL: Operates a global network of passenger and cargo flights.
2+ MgmtHigh school diploma/GED required; 2 years leading others preferred. Requires customer service leadership, operational decision-making, Microsoft Office knowledge, and ability to obtain USPS clearance.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Veterinary Emergency Group: Operates a network of 24/7 emergency veterinary hospitals.
2+ YOE2+ years customer service experience, advanced computer and practice management software skills, strong communicator, highly organized, able to multitask, available nights/weekends/holidays, comfortable in noisy/odorous environments.
Kent or Memphis or Austin or Parsippany-Troy Hills or Marietta or Houston or McKinney or United States
$85k-$100k/yrOnsiteFull Time
Sage Fence: Installs security fencing and perimeter protection for critical infrastructure.
5+ YOE5+ Mgmt5+ years managing customer relations, operations and procurement; high school diploma required; valid driver’s license; pass drug screen and background check; ability to read contracts and technical documents; strong verbal and written English.
CompassNYSE: COMP: Technology-enabled residential real estate brokerage and agent software platform.
2+ YOE2+ years customer-service or operations experience, strong communication and problem-solving, ability to support and train agents, experience with Zendesk/Salesforce/Confluence a plus, ability to lift 25 lbs.
H&R BlockNYSE: HRB: Provides income tax preparation and small business financial services.
3+ YOEBachelor's degree or equivalent, minimum 3 years related experience with managerial responsibility in retail/service, strong people leadership, client-centric mindset, data fluency, and ability to lead change and maintain on-site presence.
The Home DepotNYSE: HD: Retailer of home improvement products, building materials, and tools.
2+ YOE1+ MgmtManage store Pro operations, lead and coach associates, ensure safety and operational compliance, and drive Pro sales and customer experience; 1+ year leadership experience required.
Airwallex: Global financial platform for business payments and money management.
5+ YOE1+ Mgmt5+ years in people-focused roles; 1+ year managing people, vendors, or cross-functional projects; strong customer service, communication, problem solving; experience with Google Suite and Slack; familiarity with Pigment, Oracle, AuditBoard, Ironclad a plus.
Google Suite, Slack, Pigment, Oracle, AuditBoard, Ironclad
Industrious: Provides premium flexible office space and coworking solutions.
On-site 5 days/week in Austin; ability to lift/carry/push/pull up to 25 lbs, stand/bend/kneel/walk for long periods, operate appliances, perform food prep and cleaning; strong interpersonal and community engagement skills.