1,492 customer experience manager jobs at 636 companies in Smithsburg, MD
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Customer Experience Manager- 229
Owings Mills, Maryland, United States
$19/hr OnsiteFull Time
2+ YOE2+ years of management experience; high school diploma or equivalent; strong verbal/written communication; ability to multi-task; customer service oriented.
1mo
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Assistant Customer Experience Manager
Carlisle, Pennsylvania, United States
OnsiteFull Time
Supervising front-end associates, enforcing cash-handling controls, training and onboarding, schedule management, customer service, and compliance with store policies and regulations.
Learning Management System (LMS)
5d
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Customer Experience Manager, Federal - Splunk (Remote)
Reston, Virginia, United States
$174k-$224k/yr RemoteFull Time
5+ YOEBachelor's with 12 years, master's with 8 years, PhD with 5 years, or equivalent experience; 5+ years in software, subscription services, and IT/security; active Top Secret clearance; customer success and enterprise technology experience.
Splunk, Cisco, AI, automation, business intelligence
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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Customer Experience Coordinator
Hanover, Pennsylvania, United States
$14-$15/hr OnsitePart Time
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; able to train and coach associates, provide excellent customer service, flexible availability including nights and weekends, strong communication and merchandising skills.
2mo
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Customer Experience Concierge
Rockville, Maryland, United States
$20-$25/hr OnsiteFull Time
3+ YOE3+ years client service experience, CRM proficiency, strong oral communication, proactive problem solving, ability to manage inbound calls/chats, dispatch drivers, and optimize daily schedules.
1w
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Customer Experience Lead - Full Time
Hagerstown, Maryland, United States
$16/hr OnsiteFull Time
1+ YOERetail customer service and leadership experience; strong communication, problem solving, and organizational skills; flexibility to work nights, weekends, and holidays.
1mo
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Customer Experience Coordinator - Leesburg, VA
Leesburg, Virginia, United States
OnsiteFull Time
2+ YOE2+ years customer service experience; advanced computer and practice management software skills; strong communication, multitasking, organization, empathy, and ability to work nights/weekends/holidays.
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Manager, Client Experience
Gaithersburg, Maryland, United States
$85k-$95k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years customer service experience including 2+ years people management; experience with CRM and Microsoft 365; metric tracking, continuous improvement, and strong communication skills.
Customer Relationship Management (CRM), Microsoft 365
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Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring experience in technical customer support, customer lifecycle management, strong communication, problem solving, and the ability to engage with technical stakeholders and drive product adoption.
Windows, Linux, Ubuntu, RHEL, Syslog, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet
1mo
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Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring technical customer support experience, strong communication, problem-solving, customer lifecycle management, ability to analyze data, and understanding of networking and Windows/Linux systems.
Windows, Linux, Ubuntu, RHEL, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet, Syslog
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Customer Success Manager
Ireland or Dublin or Herndon
€57k-€83k/yr RemoteFull Time
2+ YOE2+ years customer success/account management and 2+ years in security, proven retention and growth track record, strong communication, ability to engage technical and C-suite stakeholders.
MDR, EDR, SIEM, NDR, NIST CSF
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Salon Customer Experience Specialist - Francis Scott Key Ml
Frederick, Maryland, United States
$15-$19/hr OnsitePart Time
Provide welcoming front-desk service, schedule appointments, recommend and sell retail products, meet retail sales goals, manage front-desk operations, handle payments, and support salon team and inventory.
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2w
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Customer Success Manager
Reston or United States
$100k-$115k/yr RemoteFull Time
5+ YOECSM with customer ownership, account management, project coordination, strong business acumen, IT and cybersecurity knowledge; 5+ years CSM experience preferred; certifications such as A+, Security+, Network+, AZ-900, CISM, CCNA preferred.
2mo
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Sr. Customer Solutions Manager
Jersey City or Arlington or New York or Herndon
$154k-$229k/yr OnsiteFull Time
4+ YOE7+ years leading large-scale technical programs, 4+ years customer-facing experience, Bachelor's degree in STEM, up to 30% travel, experience with AWS/cloud, strong communication and program/change management skills.
AWS
1mo
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Customer Care Manager
Columbia, Maryland, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's in accounting/business, 5+ years accounting or customer service experience, 3 years supervisory experience, SAP experience preferred, proficiency in Microsoft Word/Excel/PowerPoint, strong organizational and international collaboration skills.
SAP, Microsoft Word, Microsoft Excel, PowerPoint
2w
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AVP, Operations and Customer Experience, Auto Lending
Frederick, Maryland, United States
$70k-$85k/yr OnsiteFull Time
4+ YOE1+ MgmtBachelor's degree or equivalent,4+ years consumer lending/loan operations experience,1+ years supervisory experience,knowledge of loan documentation and funding,strong analytical and communication skills.
1mo
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Senior Customer Success Manager
York, Pennsylvania, United States
$80k-$95k/yr OnsiteFull Time
5+ YOE5+ years account or project management, advanced Microsoft Excel, strong communication and client management, ability to manage large logistical projects, experience onboarding clients and assisting Shopify integrations.
Microsoft Excel, Shopify
1w
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Manager, Customer Care Quality
York or Newburgh
OnsiteFull Time
5+ YOE5+ years customer service experience, prior management, bachelor’s degree preferred, willingness to travel ~25%, strong communication and coaching skills.
1mo
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Guest Experience Supervisor
Ellicott City, Maryland, United States
OnsiteFull Time
1+ Mgmt1+ year supervisory experience in retail/hospitality/customer service, high school diploma/GED, strong multitasking and communication, comfortable with POS and retail software; ServSafe preferred.
POS systems, retail software
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