Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
RAVE Aerospace: Developing in-flight entertainment and connectivity systems for airlines.
10+ YOE5+ Mgmt10+ years program/project management experience, 5+ years senior aerospace program delivery, bachelor's degree or equivalent, strong customer relationship and cross-functional collaboration skills.
Canopy Aerospace & Defense: Manufacturer of advanced thermal and signature-reducing aerospace materials.
4+ YOEAssociate's or Bachelor's in Engineering/Business or equivalent experience, 4+ years program/project management or production planning in aerospace/defense/advanced materials, ERP and customer portal experience, proficiency with Microsoft Project/Smartsheet/Jira/Microsoft Excel, ability to obtain U.S. security clearance.
ERP, customer portals, Microsoft Project, Smartsheet, Jira, Microsoft Excel, PLM systems, CAD
Emerald Technologies: Provides design and manufacturing services for complex electronic assemblies.
10+ YOE2+ MgmtBachelor's degree in related field; 10+ years in program management; 2+ years leading teams; manufacturing/EMS experience; strong customer relations and Excel skills.
Stevanato GroupNYSE: STVN: Manufacturer of pharmaceutical drug containment and delivery systems.
5+ YOE5+ years injection molding/manufacturing experience, BS in Engineering or equivalent, knowledge of ISO 9001/ISO 13485 and FDA 21 CFR 820, PMP preferred, proficiency in estimating, quality planning, and customer-facing program leadership.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Minitab, CAD, GD&T
Irvine or Fremont or Manteno or Ohio or China or Japan or Europe
$200k-$240k/yrOnsiteFull Time
Gotion High-techShenzhen Stock Exchange: 002074: Develops and manufactures lithium-ion batteries and energy storage systems.
3+ YOE5+ MgmtBachelor's in engineering,5+ years technical program management,3+ years automotive/EV product development experience,knowledge of battery cell/pack systems,DV/PV APQP PPAP experience,ability to travel and communicate with OEM customers.
Senior Associate, Customer Feedback Program Management (Fountain Valley, CA, US, 92708)
Fountain Valley, California, United States
$64k-$88k/yrOnsiteFull Time
Hyundai America Technical CenterKorea Exchange: 005380: Designs and engineers vehicles for the North American market.
4+ YOEFour+ years in similar role; bachelor’s preferred; high school required; automotive/ OEM experience a plus; strong communication; Excel, PPT, Word; Tableau/SAP and Salesforce Marketing Cloud a plus; ability to manage budgets.
Excel, PowerPoint, Word, Tableau, SAP, Salesforce Marketing Cloud
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
7+ YOE3+ Mgmt7+ years leading large-scale technical programs, 3+ years customer-facing experience, AWS/cloud knowledge, program delivery, executive communication, and cross-functional coordination.
Edison InternationalNYSE: EIX: Generating and distributing electricity to customers in Southern California.
10+ YOE10+ years in customer service/administrative/analytical roles, 4+ years leading customer programs or projects, experience with program governance, vendor/RFP processes, data analytics, and stakeholder management.
10+ YOEBachelor's or equivalent,10 years customer-facing experience driving customer development programs, experience with Looker and cross-functional initiatives, strong communication and program management skills.
Southern California EdisonNYSE: EIX: Electric utility providing electricity transmission and distribution services.
10+ YOE4+ Mgmt10+ years in customer service/analytical roles with 4+ years leading customer programs; experience with program governance, RFP/vendor management, technology and data analytics; ability to participate in incident management/on-call rotations.
Sciens Building Solutions: Provides integrated fire, security, and life safety systems.
2+ YOE2+ years construction project management experience, knowledge of codes and OSHA, ability to manage budgets, schedules, estimates, and customer communications; NICET preferred.
University of California, Irvine: Public research university offering higher education and academic degrees.
1+ YOEBachelor's degree or equivalent training, 1–3 years of financial management, accounting, program coordination, or higher education experience, plus strong organizational, analytical, communication, and customer-service skills.
NikkisoTokyo Stock Exchange: 6376: Designs and manufactures precision fluid control and industrial equipment.
5+ YOE5+ years project management experience in engineering/product environments, strong communication, data management, change and customer relations, negotiation and performance management skills; PMP preferred.
Jensen Infrastructure: Designs and manufactures concrete products for infrastructure projects.
3+ YOE3+ years project management experience (precast or building materials preferred), bachelor’s in civil engineering or construction management preferred, experience with BOMs, estimating, CRM, scheduling, safety and customer communication.