Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Systems & Technology Research: Develops advanced technology for national security and defense applications.
Program management experience supporting DoD/IC programs, ability to manage technical portfolios, communicate with customers, track risk/schedule, and obtain security clearance.
Canopy Aerospace & Defense: Manufacturer of advanced thermal and signature-reducing aerospace materials.
4+ YOEAssociate's or Bachelor's in Engineering/Business or equivalent experience, 4+ years program/project management or production planning in aerospace/defense/advanced materials, ERP and customer portal experience, proficiency with Microsoft Project/Smartsheet/Jira/Microsoft Excel, ability to obtain U.S. security clearance.
ERP, customer portals, Microsoft Project, Smartsheet, Jira, Microsoft Excel, PLM systems, CAD
TE ConnectivityNYSE: TEL: Manufacturer of electronic connectors and sensors for global industries.
2+ YOE2+ years program or customer-facing experience, bachelor\u0002s degree or equivalent, strong communication, cross-functional coordination, problem-solving and stakeholder management.
ViasatNASDAQ: VSAT: Provides global satellite broadband and secure networking communication services.
8+ YOE8+ years program management supporting government customers, technical bachelor's or equivalent, active DoD Secret clearance, program lifecycle and contractual delivery experience, aviation/aerospace background, travel up to 25%.
Anduril Industries: Defense technology building autonomous military hardware and software.
5+ YOEManage end-to-end airborne electronic warfare programs including scope, schedule, budget, risk, customer interface, flight test, and platform integration; 5+ years defense program experience and active U.S. Secret clearance required.
Emerald Technologies: Provides design and manufacturing services for complex electronic assemblies.
10+ YOE2+ MgmtBachelor's degree in related field; 10+ years in program management; 2+ years leading teams; manufacturing/EMS experience; strong customer relations and Excel skills.
Stevanato GroupNYSE: STVN: Manufacturer of pharmaceutical drug containment and delivery systems.
5+ YOE5+ years injection molding/manufacturing experience, BS in Engineering or equivalent, knowledge of ISO 9001/ISO 13485 and FDA 21 CFR 820, PMP preferred, proficiency in estimating, quality planning, and customer-facing program leadership.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Minitab, CAD, GD&T
Irvine or Fremont or Manteno or Ohio or China or Japan or Europe
$200k-$240k/yrOnsiteFull Time
Gotion High-techShenzhen Stock Exchange: 002074: Develops and manufactures lithium-ion batteries and energy storage systems.
3+ YOE5+ MgmtBachelor's in engineering,5+ years technical program management,3+ years automotive/EV product development experience,knowledge of battery cell/pack systems,DV/PV APQP PPAP experience,ability to travel and communicate with OEM customers.
Harbour Outdoor: A family-owned luxury outdoor furniture brand designing and manufacturing collections in-house for residential, hospitality, and commercial spaces.
2+ YOE2+ years order or project management experience in trade/wholesale/contract/hospitality; proficiency with NetSuite or similar ERP; strong written/verbal communication; ability to self-manage high-volume orders and create organizational systems.
Hyundai America Technical CenterKorea Exchange: 005380: Designs and engineers vehicles for the North American market.
6+ YOE6+ years in automotive OEM, EV/public charging, mobility or related industry; experience managing cross-functional programs and external partnerships; translate customer insights into strategies; Bachelor's preferred; Master's a plus.
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
7+ YOE3+ Mgmt7+ years leading large-scale technical programs, 3+ years customer-facing experience, AWS/cloud knowledge, program delivery, executive communication, and cross-functional coordination.
10+ YOEBachelor's or equivalent,10 years customer-facing experience driving customer development programs, experience with Looker and cross-functional initiatives, strong communication and program management skills.
Sciens Building Solutions: Provides integrated fire, security, and life safety systems.
2+ YOE2+ years construction project management experience, knowledge of codes and OSHA, ability to manage budgets, schedules, estimates, and customer communications; NICET preferred.
University of California, Irvine: Public research university offering higher education and academic degrees.
1+ YOEBachelor's degree or equivalent training, 1–3 years of financial management, accounting, program coordination, or higher education experience, plus strong organizational, analytical, communication, and customer-service skills.
NikkisoTokyo Stock Exchange: 6376: Designs and manufactures precision fluid control and industrial equipment.
5+ YOE5+ years project management experience in engineering/product environments, strong communication, data management, change and customer relations, negotiation and performance management skills; PMP preferred.
Jensen Infrastructure: Designs and manufactures concrete products for infrastructure projects.
3+ YOE3+ years project management experience (precast or building materials preferred), bachelor’s in civil engineering or construction management preferred, experience with BOMs, estimating, CRM, scheduling, safety and customer communication.