3w
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Implementation Manager
Boston, Massachusetts, United States
$80k-$95k/yr HybridFull Time
3+ YOEBachelor's degree, 3+ years in customer implementation/onboarding/project management or consulting, experience managing multiple implementations and professional services (integrations, data migrations), requirements analysis, and customer-facing work with HR leaders.
ATS, HRIS, APIs, SSO, SQL
2w
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Implementation Manager
Cambridge or Newton
$120k-$145k/yr HybridFull Time
4+ YOE4+ years in customer success/implementation or professional services at a SaaS or AI-native company; strong communication, project discipline, customer obsession, experience leveraging AI tools, and ability to design and lead implementations.
Agent OS
2mo
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Senior Implementation Project Manager
Boston, Massachusetts, United States
$120k-$160k/yr HybridFull Time
8+ YOE8+ years in customer-facing implementation or project management (SaaS/tech); strong business acumen; lead workshops; manage resources; excellent written/verbal communication; able to handle escalations; manufacturing/Lean/Six Sigma experience preferred.
3mo
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Implementation Specialist
Boston, Massachusetts, United States
$60k-$80k/yr RemoteFull Time
3+ YOEThree+ years in a customer-facing role; excellent communication; proficient in Microsoft Office; strong project management and cross-functional collaboration.
Salesforce, Microsoft Office
2w
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Implementation Consultant
Wellesley Hills or Milwaukee or Baltimore or Hartford or Kansas City or Nashville
$54k-$81k/yr HybridFull Time
Experience with group benefits or related industry preferred; strong client communication, time management, and organization; ability to support multiple time zones; familiarity updating case data in system of record (QPS).
QPS
2w
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Implementation Consultant
Wellesley Hills or Milwaukee or Baltimore or Hartford or Kansas City or Nashville
$54k-$81k/yr HybridFull Time
Client-facing onboarding experience in group benefits preferred; strong communication, time management, organization, and problem-solving skills; ability to collect client data, analyze submissions, and update system of record (QPS).
QPS
2w
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Lead Implementation Specialist, T&S
Boston or Chicago
$129k/yr HybridFull Time
3+ YOE3+ years customer-facing experience with at least 2 years project management; strong finance/ERP knowledge (NetSuite, Dynamics), stakeholder coordination, onboarding/implementation expertise, mentoring skills, and English proficiency. Must be within commuting distance of a hub.
NetSuite, Dynamics BC, Dynamics F&O, SSO, HRIS, SCIM, ERP, CRM
1mo
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Senior Manager, Implementation Project Manager - Wealth Client Experience
Smithfield or Westlake
OnsiteFull Time
5+ YOESeries 7 required; Bachelor's in business or finance (advanced degree preferred); 5+ years financial services experience; familiarity with trust accounting systems, Fidelity platforms (FBSI, XTRAC), Excel, strong project management and client relationship skills.
Trust Accounting Systems, Fidelity brokerage platform, FBSI, XTRAC, Microsoft Excel
1mo
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Customer Success Manager
New York City or Waltham
$85k-$105k/yr HybridFull Time
2+ YOEBachelor's degree, 2+ years in customer success/account management at a SaaS company, experience implementing/supporting SaaS, strong communication, presentation, problem-solving, and ability to manage multiple accounts with off-hours availability.
2mo
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Sr. Customer Success Manager
Boston, Massachusetts, United States
OnsiteFull Time
3+ YOE3-5+ years in Customer Success, Account Management, or Implementation (SaaS). Experience with high-ACV customers, retail/ fashion tech, and strong project management; excellent communication and organization. Familiarity with time-tracked billing is a plus.
Hubspot, Jira, Zendesk
3w
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Customer Success Manager
Waltham, Massachusetts, United States
$80k-$120k/yr HybridFull Time
5+ YOE5+ years in SaaS client services with implementation, onboarding, and relationship management; strong project management, communication, and cross-functional leadership; proficiency with Google Suite, Salesforce.com, and Microsoft Office.
Google Suite, Salesforce.com, Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
3w
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Customer Engagement Manager
Atlanta or Boston or Illinois or New York or Raleigh or Texas or United States or Virginia or San Francisco or Bengaluru
RemoteFull Time
6+ YOE6+ years customer-facing experience in enterprise customer success or implementation; proven renewal and expansion track record; executive communication; technical aptitude with APIs, LLMs/OCR/AI; SDLC familiarity; leadership and mentoring experience.
AI Hub, API, LLMs, OCR, AI/ML, SDLC
3w
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Technical Customer Experience Manager, Sequencing
Wilmington, Massachusetts, United States
$131k-$244k/yr OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree (or equivalent), 3+ years in clinical laboratory/diagnostics, 1 year supervisory experience, program management and customer-facing experience, ability to manage implementations, stakeholder communication, and limited travel.
KAPA DNA Library Prep, KAPA RNA Library Prep, Sequencing by Expansion (SBX), AXELIOS 1 System
1mo
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Manager, Customer Care Enablement (Remote)
Boston or United States
$90k-$126k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years in L&D/QA/Enablement or Customer Support Operations, 3+ years managing teams, experience with Salesforce and LMS/QMS, proven AI/tech implementations, data fluency, BPO partnership and change management skills.
Salesforce Service Cloud, Salesforce Case & Knowledge Management, CCaaS, LMS, QMS, Generative AI, Automated speech/text analytics
3d
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
3w
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Global Customer Success Manager
Boston, Massachusetts, United States
$121k-$129k/yr HybridFull Time
7+ YOEBachelor's degree in Business Admin, Data Science, Chemistry or related and 7 years' experience required; experience with platform implementation, client success, KPI reporting, ROI storytelling, and presenting to senior clients; up to 10% travel.
gfknewron, Newron, LinkedIn Learning
3d
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Customer Solutions Manager, Prototyping & Customer Engineering
Boston or Seattle or New York or Chicago or Dallas
$154k-$208k/yr OnsiteFull Time
6+ YOEBachelor's in STEM/business or equivalent; 6+ years leading large-scale technical programs and customer-facing engagements; experience with cloud implementations; PMP/Scrum/SAFe preferred; ~25% domestic travel.
3w
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Sr. Manager, Customer Support (Hybrid-Calgary/Toronto) or (Remote- US)
Maynard or Calgary or Toronto or United States
$110k-$125k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years SaaS technical support experience, 3+ years managing support teams, Zendesk administration, KPI analysis (TTR, FTR, CSAT), troubleshooting, AI/automation implementation, strong communication and leadership.
Zendesk
4d
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Customer Solution Advisor
Boston, Massachusetts, United States
$65k-$75k/yr RemoteFull Time
2+ YOE2+ years in customer-facing technical roles, strong problem-solving, hands-on implementation experience, ability to manage priorities and influence cross-functionally.
Bullhorn Middle Office, Bullhorn Time and Expense, Bullhorn Automation, Bullhorn Analytics, Bullhorn Amplify
1mo
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Director Customer Experience & Strategy
Stoughton or McClellan Park or Fallon or Massillon or Cincinnati or Elko or Auburn or Tacoma or Olympia or Tucson or Truckee or Phoenix or Albert Lea or Denver or Alamosa or Riverside or Virginia Beach or Euless or Monroe or Saint Paul or Pueblo or Kansas City or Richmond
$90k-$120k/yr OnsiteFull Time
10+ YOEBachelor's required (advanced degree preferred). 10+ years in customer experience, operations, or service delivery leadership with experience managing managers, strong analytical and process-improvement skills, and project/system implementation experience.
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