3w
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Implementation Manager
Boston, Massachusetts, United States
$80k-$95k/yr HybridFull Time
3+ YOEBachelor's degree, 3+ years in customer implementation/onboarding/project management or consulting, experience managing multiple implementations and professional services (integrations, data migrations), requirements analysis, and customer-facing work with HR leaders.
ATS, HRIS, APIs, SSO, SQL
2w
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Implementation Manager
Cambridge or Newton
$120k-$145k/yr HybridFull Time
4+ YOE4+ years in customer success/implementation or professional services at a SaaS or AI-native company; strong communication, project discipline, customer obsession, experience leveraging AI tools, and ability to design and lead implementations.
Agent OS
2mo
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Senior Implementation Project Manager
Boston, Massachusetts, United States
$120k-$160k/yr HybridFull Time
8+ YOE8+ years in customer-facing implementation or project management (SaaS/tech); strong business acumen; lead workshops; manage resources; excellent written/verbal communication; able to handle escalations; manufacturing/Lean/Six Sigma experience preferred.
4d
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Enterprise Implementation Consultant
United States or Denver or Washington, D.C. or Alaska or California or Connecticut or Maryland or Massachusetts or New Jersey or New York or Rhode Island
$89k-$120k/yr RemoteFull Time
4+ YOE4+ years in customer success/account management/consulting, enterprise SaaS and implementation experience, strong project management and consultative skills, bachelor's degree required, PMP preferred.
3mo
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Implementation Specialist
Boston, Massachusetts, United States
$60k-$80k/yr RemoteFull Time
3+ YOEThree+ years in a customer-facing role; excellent communication; proficient in Microsoft Office; strong project management and cross-functional collaboration.
Salesforce, Microsoft Office
3w
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Implementation Consultant
Wellesley Hills or Milwaukee or Baltimore or Hartford or Kansas City or Nashville
$54k-$81k/yr HybridFull Time
Experience with group benefits or related industry preferred; strong client communication, time management, and organization; ability to support multiple time zones; familiarity updating case data in system of record (QPS).
QPS
3w
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Implementation Consultant
Wellesley Hills or Milwaukee or Baltimore or Hartford or Kansas City or Nashville
$54k-$81k/yr HybridFull Time
Client-facing onboarding experience in group benefits preferred; strong communication, time management, organization, and problem-solving skills; ability to collect client data, analyze submissions, and update system of record (QPS).
QPS
3w
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Senior Enterprise Implementation Specialist
Herndon or North Carolina or Georgia or Texas or New Jersey or Pennsylvania or Illinois or District of Columbia or Maryland or Ohio or Florida or South Carolina or Virginia or Colorado or Indiana or Washington or Nevada or California or Massachusetts
RemoteFull Time
6+ YOEBachelor's degree; 6+ years leading enterprise SaaS implementations and customer-facing projects; experience with requirements gathering, testing, go-live, and stakeholder management; PMP/Agile/Scrum preferred.
Jira, Smartsheet, Microsoft Project
2w
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Lead Implementation Specialist, T&S
Boston or Chicago
$129k/yr HybridFull Time
3+ YOE3+ years customer-facing experience with at least 2 years project management; strong finance/ERP knowledge (NetSuite, Dynamics), stakeholder coordination, onboarding/implementation expertise, mentoring skills, and English proficiency. Must be within commuting distance of a hub.
NetSuite, Dynamics BC, Dynamics F&O, SSO, HRIS, SCIM, ERP, CRM
2w
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Fundraising Implementation Specialist - Keela, Raisely
California or Colorado or Georgia or Florida or Idaho or Maryland or Massachusetts or Minnesota or North Carolina or Nevada or Oregon or South Carolina or Tennessee or Texas or Virginia or Washington or British Columbia or Ontario or Alberta
$58k-$65k/yr RemoteFull Time
2+ YOE2+ years in software implementation, project management, customer engagement, or fundraising operations; Excel/data manipulation; experience with fundraising tools preferred; strong communication, customer service, and organizational skills.
Keela, Raisely, Microsoft Excel, Google Suite, Slack, Salesforce
1mo
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Customer Success Manager
New York City or Waltham
$85k-$105k/yr HybridFull Time
2+ YOEBachelor's degree, 2+ years in customer success/account management at a SaaS company, experience implementing/supporting SaaS, strong communication, presentation, problem-solving, and ability to manage multiple accounts with off-hours availability.
2mo
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Sr. Customer Success Manager
Boston, Massachusetts, United States
OnsiteFull Time
3+ YOE3-5+ years in Customer Success, Account Management, or Implementation (SaaS). Experience with high-ACV customers, retail/ fashion tech, and strong project management; excellent communication and organization. Familiarity with time-tracked billing is a plus.
Hubspot, Jira, Zendesk
3w
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Customer Success Manager
Waltham, Massachusetts, United States
$80k-$120k/yr HybridFull Time
5+ YOE5+ years in SaaS client services with implementation, onboarding, and relationship management; strong project management, communication, and cross-functional leadership; proficiency with Google Suite, Salesforce.com, and Microsoft Office.
Google Suite, Salesforce.com, Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
3w
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Customer Engagement Manager
Atlanta or Boston or Illinois or New York or Raleigh or Texas or United States or Virginia or San Francisco or Bengaluru
RemoteFull Time
6+ YOE6+ years customer-facing experience in enterprise customer success or implementation; proven renewal and expansion track record; executive communication; technical aptitude with APIs, LLMs/OCR/AI; SDLC familiarity; leadership and mentoring experience.
AI Hub, API, LLMs, OCR, AI/ML, SDLC
3w
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Technical Customer Experience Manager, Sequencing
Wilmington, Massachusetts, United States
$131k-$244k/yr OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree (or equivalent), 3+ years in clinical laboratory/diagnostics, 1 year supervisory experience, program management and customer-facing experience, ability to manage implementations, stakeholder communication, and limited travel.
KAPA DNA Library Prep, KAPA RNA Library Prep, Sequencing by Expansion (SBX), AXELIOS 1 System
1mo
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Manager, Customer Care Enablement (Remote)
Boston or United States
$90k-$126k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years in L&D/QA/Enablement or Customer Support Operations, 3+ years managing teams, experience with Salesforce and LMS/QMS, proven AI/tech implementations, data fluency, BPO partnership and change management skills.
Salesforce Service Cloud, Salesforce Case & Knowledge Management, CCaaS, LMS, QMS, Generative AI, Automated speech/text analytics
6d
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
3w
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Global Customer Success Manager
Boston, Massachusetts, United States
$121k-$129k/yr HybridFull Time
7+ YOEBachelor's degree in Business Admin, Data Science, Chemistry or related and 7 years' experience required; experience with platform implementation, client success, KPI reporting, ROI storytelling, and presenting to senior clients; up to 10% travel.
gfknewron, Newron, LinkedIn Learning
5d
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Customer Solutions Manager, Prototyping & Customer Engineering
Boston or Seattle or New York or Chicago or Dallas
$154k-$208k/yr OnsiteFull Time
6+ YOEBachelor's in STEM/business or equivalent; 6+ years leading large-scale technical programs and customer-facing engagements; experience with cloud implementations; PMP/Scrum/SAFe preferred; ~25% domestic travel.
4w
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Sr. Manager, Customer Support (Hybrid-Calgary/Toronto) or (Remote- US)
Maynard or Calgary or Toronto or United States
$110k-$125k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years SaaS technical support experience, 3+ years managing support teams, Zendesk administration, KPI analysis (TTR, FTR, CSAT), troubleshooting, AI/automation implementation, strong communication and leadership.
Zendesk
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