54 customer implementation manager jobs at 35 companies in Washington

1mo
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Implementation Manager
New York City or Seattle or Los Angeles or Portland
RemoteFull Time
Multitude Insights
Multitude Insights: AI-powered intelligence platform for law enforcement agency collaboration.
6+ YOE6+ years in implementation, onboarding, customer operations, project management, or customer success in SaaS, gov-tech, or similar; experience managing complex, multi-stakeholder implementations; strong communication and organizational skills; remote-working capable; government/public sector or startup experience preferred.
3mo
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Implementation Manager
Seattle or United States
$80k-$120k/yr HybridFull Time
Aurelian
Aurelian: AI-powered voice automation for 9-1-1 non-emergency calls.
2+ YOE2-6 years in implementation or technical project/account management; strong technical fluency; experience with SaaS; customer-facing; translate workflows; ownership; proactive; comfortable in ambiguity; excellent communication.
1mo
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Implementation Manager
Bellevue, Washington, United States
$90k-$110k/yr HybridFull Time
Humanly
Humanly: AI-native hiring software for hourly and high-volume recruiting.
2+ YOE2+ years in SaaS implementation, solutions engineering, or technical customer success; experience with ATS/HRIS integrations (UKG, ADP, Workday, Greenhouse, Lever, iCIMS); strong project management and client communication; PMP/CAPM preferred; onsite 4 days/week in Bellevue.
AI Recruiter, AI Interviewer, Talent CRM, ATS, UKG, ADP, Workday, Greenhouse, Lever, iCIMS, HRIS, HCM, API, webhooks
1w
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Manager, Implementation (IT)
Seattle or Austin or San Francisco or New York City
$100k-$158k/yr HybridFull Time
Rippling
Rippling: Unified platform managing workforce HR, IT, and finance operations
5+ YOE2+ Mgmt2+ years managing customer-facing implementation teams,5+ years overall in software implementation/onboarding,strong knowledge of MDM,identity provisioning (SSO,SAML/OIDC),Zero Touch deployment,Endpoint Lifecycle Management; experience with Google Workspace, Azure AD, Okta.
MDM, SSO, SAML/OIDC, Zero Touch deployment, Endpoint Lifecycle Management, Google Workspace, Azure AD, Okta
1mo
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Technical Implementation Manager
Bellevue, Washington, United States
$110k-$160k/yr OnsiteFull Time
Esper
Esper: Platform for managing Android and iOS device fleets.
3+ YOE3-5 years in Technical Delivery or related roles; 2+ years in customer-facing technical role with revenue impact; proficiency with agentic AI tools; strong device operations knowledge and AI-powered workflows.
Claude Code, Cursor, Copilot, Python, Kotlin, Java, Go, REST API, Salesforce, MDM, EMM, UEM
1w
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Strategic Implementation Consultant
United States or Alaska or California or Connecticut or Maryland or Massachusetts or New Jersey or New York or Rhode Island or District of Columbia or Austin or Boulder or Chicago or Dallas or Denver or Houston or Seattle
$100k-$135k/yr RemoteFull Time
Samsara
SamsaraNYSE: IOT: Connected Operations Cloud platform for physical operations and IoT.
6+ YOE6+ years in senior customer success, account management, or strategic consulting (enterprise SaaS preferred); bachelor’s degree; experience with technical products and end-to-end implementations; strong communication and emotional intelligence.
Samsara platform, Tofu
3w
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Senior Enterprise Implementation Specialist
Herndon or North Carolina or Georgia or Texas or New Jersey or Pennsylvania or Illinois or District of Columbia or Maryland or Ohio or Florida or South Carolina or Virginia or Colorado or Indiana or Washington or Nevada or California or Massachusetts
RemoteFull Time
Exostar
Exostar: Cloud platforms for secure collaboration in regulated industries.
6+ YOEBachelor's degree; 6+ years leading enterprise SaaS implementations and customer-facing projects; experience with requirements gathering, testing, go-live, and stakeholder management; PMP/Agile/Scrum preferred.
Jira, Smartsheet, Microsoft Project
2w
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Fundraising Implementation Specialist - Keela, Raisely
California or Colorado or Georgia or Florida or Idaho or Maryland or Massachusetts or Minnesota or North Carolina or Nevada or Oregon or South Carolina or Tennessee or Texas or Virginia or Washington or British Columbia or Ontario or Alberta
$58k-$65k/yr RemoteFull Time
Velora
Velora: Integrated software suite for nonprofit fundraising, CRM, and accounting.
2+ YOE2+ years in software implementation, project management, customer engagement, or fundraising operations; Excel/data manipulation; experience with fundraising tools preferred; strong communication, customer service, and organizational skills.
Keela, Raisely, Microsoft Excel, Google Suite, Slack, Salesforce
1mo
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700 Credit - Implementation Specialist (WA)
Washington, United States
RemoteFull Time
700Credit
700Credit: Provides credit reporting and compliance solutions to automotive dealerships.
2+ YOE2+ years customer service/account management experience preferred; strong client communication, problem-solving, and process-improvement skills; automotive industry knowledge preferred; willingness to travel; Bachelor's preferred or equivalent experience.
1mo
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Teletherapy Program Implementation Specialist (Nationwide)
United States or Texas or Florida or California or New York or New York City or Nassau County or Suffolk County or Westchester County or Washington or Colorado or Connecticut
$55k/yr FieldMultiple Commitments Available
Presence
Presence: Teletherapy platform and clinical services for K-12 schools.
Requires nationwide travel to school districts, valid driver's license, high school diploma or equivalent, tech-comfortable, experience in education/implementation or customer onboarding preferred, ability to lift ~25 lbs, train adult learners.
2w
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Customer Care Manager
Westerville or California or Washington or Oregon or New York or Colorado or United States
RemoteFull Time
VPL
VPL: SaaS platform optimizing shipping and logistics for healthcare organizations.
1+ YOECustomer-facing role requiring technical aptitude, CRM and Microsoft Office experience, strong communication and problem-solving; 1+ years' customer-focused experience desired, background in technical support/implementation preferred.
Customer Relationship Management (CRM), Microsoft Office
2w
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Customer Support Manager - Americas
Seattle, Washington, United States
$110k-$138k/yr RemoteFull Time
TOMRA
TOMRAOslo Stock Exchange: TOM: Provides sensor-based sorting and collection solutions for resource optimization.
8+ YOE5+ Mgmt8+ years in customer service/technical support or service operations (5+ years leading teams); experience with CRM/ERP, KPIs, escalations and CRM/ERP implementations; willing to travel 25–50% and maintain a valid passport; ability to drive.
CRM, ERP, IFS, Microsoft Dynamics 365
2w
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shared services senior manager, Customer Advocacy
Seattle, Washington, United States
$113k-$170k/yr HybridFull Time
Starbucks
StarbucksNASDAQ: SBUX: Global coffeehouse chain and specialty coffee roaster.
7+ YOE5+ MgmtBachelor's degree or significant experience; 7 years cross-functional experience designing and implementing business solutions; 5 years people leadership; 5 years project/implementation and requirements analysis; experience with change management and root cause analysis.
5d
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
Accenture
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
5d
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Customer Solutions Manager, Prototyping & Customer Engineering
Boston or Seattle or New York or Chicago or Dallas
$154k-$208k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
6+ YOEBachelor's in STEM/business or equivalent; 6+ years leading large-scale technical programs and customer-facing engagements; experience with cloud implementations; PMP/Scrum/SAFe preferred; ~25% domestic travel.
2w
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shared services senior manager, Customer Advocacy
Seattle, Washington, United States
$113k-$170k/yr HybridFull Time
Starbucks
StarbucksNASDAQ: SBUX: Operates a global chain of coffeehouses and roastery reserves.
7+ YOE5+ Mgmt7+ years cross-functional experience designing and implementing business solutions, 5+ years leading teams, 5+ years project/implementation and requirements analysis experience; Bachelor's or significant experience; Lean/Six Sigma and relevant domain experience preferred.
1mo
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Director, Global Customs, Design & Implementation (Kent, WA, US, 98032)
Kent, Washington, United States
$176k-$264k/yr OnsiteFull Time
DSV
DSVNasdaq Copenhagen: DSV: Provide global transport and logistics services via road, air, and sea.
10+ YOESenior leader with 10+ years in customs/logistics, proven leadership managing multinational implementation teams, deep operational and technical understanding, governance and project controls experience, and ability to influence senior stakeholders.
1mo
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Director Customer Experience & Strategy
Stoughton or McClellan Park or Fallon or Massillon or Cincinnati or Elko or Auburn or Tacoma or Olympia or Tucson or Truckee or Phoenix or Albert Lea or Denver or Alamosa or Riverside or Virginia Beach or Euless or Monroe or Saint Paul or Pueblo or Kansas City or Richmond
$90k-$120k/yr OnsiteFull Time
Diesel Direct
Diesel Direct: On-site mobile refueling and fuel management for commercial fleets.
10+ YOEBachelor's required (advanced degree preferred). 10+ years in customer experience, operations, or service delivery leadership with experience managing managers, strong analytical and process-improvement skills, and project/system implementation experience.
1mo
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Director Customer & Network Transformation (DENVER, CO, US, 80202)
Denver or Alabama or Arkansas or Arizona or Florida or Georgia or Iowa or Idaho or Indiana or Kansas or Kentucky or Louisiana or Maine or Missouri or Mississippi or Montana or North Dakota or Nebraska or New Mexico or Ohio or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Utah or Vermont or Wisconsin or West Virginia or Wyoming or Colorado or Hawaii or Michigan or Minnesota or North Carolina or New Hampshire or Nevada or Oregon or Rhode Island or Alaska or California or Connecticut or District of Columbia or Delaware or Illinois or Massachusetts or Maryland or New Jersey or New York or Texas or Virginia or Washington or United States
$152k-$223k/yr RemoteFull Time
Lumen Technologies
Lumen TechnologiesNYSE: LUMN: Provides network, cloud, and security services for enterprise customers.
8+ YOE3+ Mgmt8+ years in operations/DevOps/automation, 3+ years leadership, experience implementing automation/workflow solutions, strong operational metrics and stakeholder management skills.
2mo
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Senior Product Specialist (SaaS onboarding and implementation)
Seattle, Washington, United States
$80k-$100k/yr HybridFull Time
Zenoti
Zenoti: Cloud-based management software for beauty and wellness businesses.
10+ YOE10+ years in enterprise SaaS implementation/support; strong product knowledge; customer-facing; cloud solutions; effective communication; multi-project management.