1,022 customer operations manager jobs at 359 companies in Spring, TX
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Customer Operations Manager
Houston, Texas, United States
$55k/yrOnsiteFull Time
HertzNASDAQ: HTZ: Provides vehicle rental and used car sales services worldwide.
1+ YOE1+ years customer service or operations experience, high school diploma required (BA preferred), moderate Microsoft Office proficiency, strong communication, leadership, problem-solving, and customer-resolution skills.
iFLY: Operates indoor skydiving facilities using proprietary vertical wind tunnels.
Proven operations management and leadership in a customer-facing industry; experience with staffing, scheduling, safety enforcement, inventory control, hiring, reporting, and proficiency with Microsoft Office and POS systems.
Cavco IndustriesNasdaq: CVCO: Designs and builds affordable manufactured and modular homes.
High school diploma required (2-year degree preferred). Responsibilities include contract/closing reviews, vendor selection and management, project coordination, commission review, database management, customer negotiation, and up to 50% local travel.
Fitness Ventures: Operates and manages a chain of fitness center franchises.
4+ YOE1+ MgmtOversee daily gym operations, manage staff, ensure member satisfaction, and meet financial goals; requires leadership, operations, budgeting, and customer service experience in fitness/retail/service.
NextEra EnergyNYSE: NEE: Generates, transmits, and distributes electric power and renewable energy.
10+ YOE10+ years leadership in customer care/contact center operations, experience with outsourced/vendor management, contact center metrics, workforce strategies, and transformational change including AI and automation.
Tekmetric: Cloud-based software platform for automotive repair shop management.
5+ YOE5+ years in analytics or customer operations; experience scaling revenue teams; strong analytics, CRM and reporting tool proficiency; excellent communication and process design skills.
Google Sheets, Microsoft Excel, Tableau, Looker, HubSpot, Salesforce, ChurnZero, Zendesk, Gainsight
BWC Terminals: Operates bulk liquid storage terminals and logistics services.
Supervise terminal staff, support terminal operations, ensure regulatory compliance, manage maintenance and safety programs, and assist with budgeting and customer relations.
Hotel ZaZa: Luxury boutique hotel collection offering immersive guest experiences.
3+ YOE3+ years hotel operations leadership with Rooms and Food & Beverage experience, strong guest-relations, financial and labor forecasting skills; flexible schedule; Bachelor’s in Hospitality preferred.
Evantic: Manufactures high-performance engineered polymer components and assemblies.
5+ YOE2+ MgmtManage day-to-day customer service operations, supervise and develop a customer service team, handle escalations, improve procedures, work with ERP/CRM, and report performance. Requires 5+ years customer service experience and 2+ years supervisory experience; HS required.
Microsoft Office, Microsoft Excel, ERP, CRM, order management, customer service systems
CVS HealthNYSE: CVS: Provides retail pharmacy, health insurance, and pharmacy benefit management services.
Leadership and supervisory experience, advanced communication, deductive reasoning, computer skills, ability to work flexible schedule including early mornings, overnights, weekends and overtime.
PCS Software: Transportation management software for carriers, brokers, and shippers.
5+ YOE2+ Mgmt5+ years in B2B SaaS customer/technical support, 2+ years people management, experience improving support operations, data-driven, excellent communication, Houston-based for hybrid schedule, up to 20% travel.
Rovo, Claude, Microsoft Copilot, Salesforce, Zoom Contact Center, Confluence, JIRA, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, PCS TMS
HungerRush: Integrated cloud point-of-sale and management solutions for restaurants.
5+ YOE2+ Mgmt5+ years contact center operations experience with 2+ years WFM/QA/CX operations leadership; forecasting/scheduling platform experience; strong analytics and executive reporting skills.
Service Corporation InternationalNYSE: SCI: Provides funeral, cemetery, and cremation services to families.
4+ YOE2+ MgmtHigh school diploma required (BA preferred), 4 years operations experience, 2 years customer service, 2 years supervisory experience, funeral industry preferred, strong operations/process-improvement and Microsoft skills.
CubeSmartNYSE: CUBE: Owns and operates self-storage facilities across the United States.
Customer-service and property-maintenance experience, ability to work Saturdays (some locations Sunday), valid driver’s license and personal vehicle with insurance, basic MS Office skills, ability to lift up to 50 lbs.