60 customer retention manager jobs at 47 companies in Illinois
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Customer Retention Manager
Fajardo or Iowa or Nebraska or Texas or Illinois or Michigan or Florida or Colorado or Kentucky or Indiana or Missouri or New York or Pennsylvania
OnsiteFull Time
Must be 21+, valid driver’s license, pass drug screen and background check; responsible for contacting non-renewing customers, collections, record keeping, and supporting store operations; ability to lift 50+ lbs and demonstrate leadership and communication skills.
1mo
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Customer Retention Manager
Moline, Illinois, United States
$17/hr OnsiteFull Time
Valid driver\u0002s license and satisfactory MVR, DOT physical/certification, pass drug screen and background check, able to lift 50+ lbs, 21+ years old, strong leadership and communication skills.
1mo
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Retention Marketing Manager
Fargo or Chicago
$80k-$100k/yr HybridFull Time
3+ YOEBachelor's or equivalent,3–6 years retention/lifecycle/CRM or eCommerce marketing experience,strong analytics,communication,project management,and ability to translate customer insights into retention programs.
1mo
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Vice President, Customer Retention & Lifecycle Management
Alabama or Arkansas or Arizona or Florida or Georgia or Iowa or Idaho or Illinois or Indiana or Kansas or Louisiana or Maryland or Missouri or Mississippi or North Carolina or North Dakota or Nebraska or New Mexico or Nevada or Oregon or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah
RemoteFull Time
10+ YOE10+ years leadership in retention, lifecycle marketing, or customer experience; experience reducing churn, predictive analytics, journey orchestration, A/B testing, strong commercial and cross-functional leadership; Bachelor's required, MBA preferred.
3mo
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Customer Retention Specialist - State Farm Agent Team Member
Chicago, Illinois, United States
$40k-$60k/yr OnsiteFull Time
Customer service/account management experience; strong communication; willing to obtain state insurance licenses.
2w
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Customer Retention Specialist - State Farm Agent Team Member
Elgin, Illinois, United States
$35k-$55k/yr OnsiteFull Time
Strong interpersonal, communication, listening, problem-solving, and customer experience skills required; customer service or account management preferred; must obtain applicable state insurance licenses.
2w
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Customer Retention Specialist - State Farm Agent Team Member
Oak Park or Chicago
OnsiteFull Time
Strong interpersonal, communication, listening, and problem-solving skills; detail-oriented customer focus; customer service or account management preferred; ability to obtain applicable state insurance licenses.
2w
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Customer Retention Specialist - State Farm Agent Team Member
Charleston or Illinois
$15-$18/hr OnsitePart Time
Strong interpersonal, communication, listening, and problem-solving skills; customer service or account management preferred; applicable state insurance licenses required or must be obtained.
State Farm
3w
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Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
3w
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Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Kentucky or Maine or Massachusetts or Minnesota or New Jersey or New York or Ohio or Pennsylvania or Texas or Utah or Washington
$110k-$130k/yr RemoteFull Time
5+ YOERequires 5+ years in Customer Success, Account Management, or B2B SaaS; retention and renewal experience; CRM and customer success tool proficiency; analytics, communication, collaboration, and process improvement skills.
Salesforce, Totango, Gainsight
3d
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Customer Success Manager
Chicago or Atlanta or Dallas
$65k-$95k/yr RemoteFull Time
2+ YOERequires 2–3 years in customer success or a customer-facing role, customer retention expertise, strong communication and presentation skills, organization, empathy, and creative problem-solving.
Salesforce
2mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
2w
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Customer Success Manager
Chicago or United States
$100k-$110k/yr RemoteFull Time
4+ YOEBenefits experience and 4–5 years of customer-facing account leadership required, with success in retention, account growth, commercial negotiations, executive communication, and strategic customer advising.
Claude, Gemini
2w
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Senior Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington or Wisconsin or District of Columbia
$115k-$120k/yr RemoteFull Time
6+ YOE6–9 years in customer success, account management, or related IT field; strategic account experience; retention and expansion results; Salesforce and Microsoft 365 knowledge; U.S. travel required.
Salesforce, Microsoft 365, Gainsight, ChurnZero
2w
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Customer Success Manager
Milwaukee or Chicago or Madison
RemoteFull Time
2+ YOERequires 2–5 years in SaaS success, inside sales, retention, or customer growth; bachelor's degree; cold outreach, CRM/reporting, analytical, communication, problem-solving, and process-building skills.
CRM, Salesforce, Gainsight, HubSpot, Microsoft Excel, SQL, CRM, eMAR, EHR, Billing
6d
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Enterprise Customer Success Manager
Chicago, Illinois, United States
$115k-$125k/yr HybridFull Time
3+ YOERequires 3+ years in customer success within a healthcare SaaS company, customer engagement and retention experience, data-driven decision-making, and strong collaboration skills.
3mo
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Customer Success Manager
Chicago or Toronto
HybridFull Time
Experience in B2B SaaS customer success; builder mindset; thrive in fast-paced early-stage settings; proven ability to drive retention, adoption, and long-term customer success; experience leading executive-level conversations and complex client presentations.
CRM
6d
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Scaled Customer Success Manager, NA
Chicago or United States or Canada
$63k-$75k/yr HybridFull Time
5+ YOERequires 5+ years in customer success, account management, or large-program strategy; experience managing 80–200+ accounts, driving retention and expansion, CRM use, Planhat, cloud and on-premise environments, and data-driven operations.
Planhat, Salesforce
4d
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Advising and Retention Supervisor
Lisle, Illinois, United States
$72k-$78k/yr HybridFull Time
5+ YOE1+ MgmtBachelor's degree, 5+ years in customer service, academic advising, financial aid advising, higher education, or related work, and 1+ year of senior advising or management experience required.
Microsoft Word, Microsoft Excel, Power BI, Microsoft PowerPoint, Copilot, Student Information Systems, National Student Loan Data System (NSLDS)
2mo
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Customer Success Manager (Enterprise)
Chicago or United States or Ireland or India or United Kingdom
RemoteFull Time
5+ YOE5+ years in customer success/account management for SaaS enterprise customers, proven retention/expansion outcomes, strong executive communication and stakeholder management, ability to operate independently in a fast-paced environment.
PRM, APIs
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