22 customer retention manager jobs at 19 companies in Winter Haven, FL
2mo
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Customer Retention Agent
Orlando, Florida, United States
$40k-$45k/yr OnsiteFull Time
0+ YOEEntry-level role requiring strong negotiation, account management, and ability to handle difficult conversations to reduce churn.
CRM, Billing system, NPS
1mo
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Member Retention Specialist
Orlando, Florida, United States
OnsiteFull Time
2+ YOE2+ years in customer retention/service/account management/collections or financial services; strong communication, problem-solving, CRM experience (Creatio, Salesforce, HubSpot); bilingual English/Spanish preferred.
Creatio, Salesforce, HubSpot
2mo
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VP, Customer Success & Retention
Tampa or United States
RemoteFull Time
8+ YOE8+ Mgmt8+ years in commercial customer success or account management with team leadership; revenue-first mindset; AI-native orientation; strong Salesforce and metrics skills; cross-functional collaboration across Sales, Product, Data, and RevOps.
Salesforce, SFDC
2w
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Resident Retention Specialist - Property Management
Tampa, Florida, United States
OnsiteFull Time
2+ YOEHigh school diploma, 2 years property management experience preferred, strong communication, negotiation, and customer-service skills; proficient with Microsoft Outlook/Word/Excel and property management software.
Microsoft Outlook, Microsoft Word, Microsoft Excel
2mo
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Customer Success Manager
Tampa or Austin or Dallas or North America
HybridFull Time
2+ YOE2–5 years in SaaS customer success or account management with proven retention and renewal ownership; experience in onboarding, upsell/expansion, product feedback, strong communication, relationship-building, and technical curiosity.
Aether, Virtual Tours
2mo
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Customer Success Manager - US/Florida
Tampa, Florida, United States
OnsiteFull Time
3+ YOE3+ years in customer success or account management, experience in SaaS/cybersecurity preferred, strong stakeholder management and communication, proven retention/expansion track record, experience with CRM/CS tools (Salesforce, Gainsight, HubSpot).
Salesforce, Gainsight, HubSpot
1d
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Customer Experience Supervisor
Orlando, Florida, United States
OnsiteFull Time, Part Time
5+ YOEHigh school diploma or equivalent; 5 years of customer service or retention experience; conflict resolution, negotiation, leadership, organizational, time management, and multitasking skills.
1d
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Customer Experience Supervisor
Orlando, Florida, United States
OnsiteFull Time, Part Time
5+ YOEHigh school diploma or equivalent; five years of customer service or retention experience; conflict resolution, negotiation, leadership, organization, time management, detail orientation, and multitasking skills.
5d
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Corporate Vice President, Customer Experience
Tampa, Florida, United States
$167k-$238k/yr HybridFull Time
10+ YOEBachelor's degree or equivalent experience and 10+ years of progressive leadership experience in customer experience, operations, service, quality, risk, retention, or related fields.
Voice of the Customer, Artificial Intelligence, Agile
3mo
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Deposit & Treasury Product Manager
Orlando, Florida, United States
OnsiteFull Time
3+ YOELead product development, strategy, and lifecycle for deposit and treasury products; manage pricing, profitability, risk, and customer retention.
APIs, Treasury management, Digital banking, Banking data services
2w
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General Manager
Tampa, Florida, United States
$50k-$55k/yr OnsiteFull Time
Oversee restaurant operations, lead hiring and retention, manage cash and store safety, ensure quality and customer service, and maintain organized workspace.
2w
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Store Manager
Winter Haven, Florida, United States
OnsiteFull Time
4+ YOE4+ years retail store management experience; track record meeting sales, customer service and retention goals; high school diploma/GED required; knowledge of cannabis regulations and retail operations.
POS
1mo
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Account Manager, Healthcare
New York City or Washington or Nashville or Austin or McLean or Mountain View or Tampa or United States
$233k-$300k/yr RemoteFull Time
5+ YOE5+ years in account management or customer success in healthcare technology/SaaS; proven retention, expansion, and renewal performance; executive relationship building; knowledge of EMR ecosystems; experience with IAM, cybersecurity, and AI tools.
Electronic Medical Records (EMR), Epic, Oracle, eCW, Meditech, IAM, AI tools
3w
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MARKETING MANAGER
Tampa, Florida, United States
HybridFull Time
3+ YOE3+ years customer/retention marketing experience, email marketing expertise (ServiceTitan Marketing Pro preferred), data-driven reporting, strong writing and cross-functional collaboration, college degree.
ServiceTitan Marketing Pro
4w
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Director of Account Management
Tampa, Florida, United States
OnsiteFull Time
7+ YOE3+ Mgmt7+ years in trucking/logistics/freight brokerage,3+ years leading account management or customer-facing teams; strong leadership, coaching, data-driven decision making, and customer-retention skills.
HubSpot
1mo
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Salon Leader
Haines City, Florida, United States
OnsiteFull Time
Salon leadership and management skills with strong customer service, team coaching, scheduling, and sales focus to support stylist development and client retention.
1mo
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Leasing Consultant
Tampa, Florida, United States
OnsitePart Time
Leasing apartments, managing resident retention and renewals, strong customer service, sales closing skills, valid driver’s license, drug screen and background check, experience with Knock, OneSite, AIRM, and ability to perform property inspections.
Knock, Onesite, AIRM
1mo
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Director of Operations with pathway to COO
Orlando, Florida, United States
OnsiteFull Time
5+ YOE5+ MgmtMinimum 5+ years in distribution/logistics/warehouse operations management (multi-site), experience building customer care/retention systems, hands-on data/dashboarding/AI use, SOP standardization, and hiring/managing operations staff; local to Central Florida or willing to relocate.
EOS, Lean, Six Sigma, ERP systems, AI
3mo
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Commercial Parts Pro Store 9401
Mulberry, Florida, United States
OnsiteFull Time
Responsible for commercial customer growth and retention; requires parts and automotive system knowledge, POS/parts lookup and Microsoft Word/Excel proficiency, supervisory experience, and ability to lift heavy items.
Microsoft Word, Microsoft Excel, POS, Parts lookup systems, Inventory systems
1mo
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Mathnasium Center Director - Education & Business Leadership
Riverview, Florida, United States
$40k/yr OnsiteFull Time
Lead a learning center, recruit and coach staff, conduct student assessments, drive enrollment and retention; bachelor’s preferred, leadership and customer‑service experience preferred, background check and math assessment required.
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