85 customer retention manager jobs at 53 companies in Florida
2mo
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Customer Retention Manager
North Miami, Florida, United States
OnsiteFull Time
Manage customer retention initiatives; oversee collections-related tasks; leadership and communication skills; able to lift up to 50 pounds; bilingual is a plus.
2mo
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Customer Retention Manager
North Miami, Florida, United States
OnsiteFull Time
Lead customer retention programs; manage credentials; ensure compliance; bilingual a plus; 18+; lifting 50+ lbs; valid license and MVR; pre-employment drug screen.
3w
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Membership & Customer Retention Manager
Panama City, Florida, United States
$65k/yr OnsiteFull Time
Experience managing membership/retention programs, strong analytical and Excel skills, CRM/ERP familiarity, excellent communication, project management, and process improvement; bachelor\u0002s preferred.
Microsoft Excel, ServiceTitan
2mo
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Customer Retention Agent
Orlando, Florida, United States
$40k-$45k/yr OnsiteFull Time
0+ YOEEntry-level role requiring strong negotiation, account management, and ability to handle difficult conversations to reduce churn.
CRM, Billing system, NPS
1mo
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Member Retention Specialist
Orlando, Florida, United States
OnsiteFull Time
2+ YOE2+ years in customer retention/service/account management/collections or financial services; strong communication, problem-solving, CRM experience (Creatio, Salesforce, HubSpot); bilingual English/Spanish preferred.
Creatio, Salesforce, HubSpot
3w
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Vice President, Customer Retention & Lifecycle Management
Alabama or Arkansas or Arizona or Florida or Georgia or Iowa or Idaho or Illinois or Indiana or Kansas or Louisiana or Maryland or Missouri or Mississippi or North Carolina or North Dakota or Nebraska or New Mexico or Nevada or Oregon or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah
RemoteFull Time
10+ YOE10+ years leadership in retention, lifecycle marketing, or customer experience; experience reducing churn, predictive analytics, journey orchestration, A/B testing, strong commercial and cross-functional leadership; Bachelor's required, MBA preferred.
2mo
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VP, Customer Success & Retention
Tampa or United States
RemoteFull Time
8+ YOE8+ Mgmt8+ years in commercial customer success or account management with team leadership; revenue-first mindset; AI-native orientation; strong Salesforce and metrics skills; cross-functional collaboration across Sales, Product, Data, and RevOps.
Salesforce, SFDC
2mo
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Customer Retention and Renewals Specialist
Fort Lauderdale, Florida, United States
HybridFull Time
5+ YOE5+ years customer-facing experience (Customer Success/Account Management) with proven renewals and expansion success; experience with renewals, contract negotiation, CRM (Microsoft Dynamics), data analysis, and cross-functional collaboration.
CRM, Microsoft Dynamics
1w
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Supervisor, Residential Retention
Lake Mary, Florida, United States
OnsiteFull Time
3+ YOERequires an associate degree in marketing, sales, or a related field, or equivalent experience; 3–5 years of call center customer service or phone sales experience; English proficiency and cable communications knowledge.
billing system
1w
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Supervisor, Residential Retention
Lake Mary, Florida, United States
OnsiteFull Time
3+ YOEAssociate degree in marketing, sales, or related field or equivalent experience; 3–5 years of call center customer service or phone sales experience; English proficiency and cable product knowledge required.
2mo
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Customer Success Manager
St. Petersburg, Florida, United States
$70k-$80k/yr OnsiteFull Time
3+ YOE3+ years in customer success or account management; proven retention and revenue growth; proficient with CRM/CSM tools; strong communication and relationship skills.
HubSpot, Salesforce, Gainsight, ChurnZero
1w
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Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Kentucky or Maine or Massachusetts or Minnesota or New Jersey or New York or Ohio or Pennsylvania or Texas or Utah or Washington
$110k-$130k/yr RemoteFull Time
5+ YOERequires 5+ years in Customer Success, Account Management, or B2B SaaS; retention and renewal experience; CRM and customer success tool proficiency; analytics, communication, collaboration, and process improvement skills.
Salesforce, Totango, Gainsight
1w
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Customer Success Manager - FuzeRx
Alabama or Arizona or Arkansas or California or Colorado or Connecticut or Florida or Georgia or Hawaii or Idaho or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Montana or Nebraska or Nevada or New Hampshire or New Jersey or New Mexico or New York or North Carolina or North Dakota or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Delaware or Maryland or District of Columbia
$108k-$135k/yr RemoteFull Time
3+ YOE3+ years in healthcare consulting/customer success/account management; strong technical aptitude, communication, analytical skills; ability to manage client relationships and drive retention.
4d
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Customer Success Manager- Government
Lake Mary, Florida, United States
OnsiteFull Time
3+ YOERequires 3+ years in customer success, technical account management, or post-sales enterprise B2B software; government customer experience; strong adoption, retention, expansion, communication, and change-management skills.
Salesforce, Gainsight
2mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
5d
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Senior Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington or Wisconsin or District of Columbia
$115k-$120k/yr RemoteFull Time
6+ YOE6–9 years in customer success, account management, or related IT field; strategic account experience; retention and expansion results; Salesforce and Microsoft 365 knowledge; U.S. travel required.
Salesforce, Microsoft 365, Gainsight, ChurnZero
2w
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Customer Success Manager, Mid Market
Miami, Florida, United States
HybridFull Time
1+ YOERequires 1–3+ years of customer-facing SaaS or high-growth experience, high-volume account management, strong prioritization, communication, presentation, and customer retention skills.
HubSpot, Zendesk, Jira, ServiceNow, AWS
3w
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Customer Success Manager
United States or Gainesville
$75k-$105k/yr RemoteFull Time
3+ YOE3+ years customer success/B2B SaaS experience, 2+ years digital marketing experience, nonprofit experience preferred, experience driving retention/renewal, Salesforce and Planhat familiarity, strong communication and strategic skills.
Salesforce, Planhat
1mo
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Senior Customer Success Manager
Fort Lauderdale, Florida, United States
FieldFull Time
5+ YOE5+ years in Customer Success/Account Management at B2B SaaS, 1–2 years enterprise experience, track record owning renewals and driving net revenue retention, strong stakeholder management, willingness to travel 25–35%, CRM/CS tooling experience.
Salesforce, HubSpot, Gainsight, QuickBooks, Sage, Procore
1w
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Resident Retention Specialist - Property Management
Tampa, Florida, United States
OnsiteFull Time
2+ YOEHigh school diploma, 2 years property management experience preferred, strong communication, negotiation, and customer-service skills; proficient with Microsoft Outlook/Word/Excel and property management software.
Microsoft Outlook, Microsoft Word, Microsoft Excel
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