4,101 customer service manager jobs at 1,352 companies in Baltimore, MD
3d
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Customer Service Manager
Baltimore, Maryland, United States
$69k-$86k/yr OnsiteFull Time
3+ MgmtRequires a high school diploma or equivalent, three years of supervisory experience, customer service and problem-solving skills, ADA knowledge, communication and negotiation skills, time management, and Trapeze proficiency.
Trapeze
3d
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Manager, Customer Service
Fairfax, Virginia, United States
OnsiteFull Time
6+ YOERequires 6+ years of experience and a bachelor's degree. Leads contact-center performance coaching, conversion analytics, outbound campaigns, agent accountability, and customer growth initiatives.
1mo
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Senior Manager, Customer Service (DentaQuest)
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yr HybridFull Time
8+ YOE5+ Mgmt8+ years in customer service/contact center or healthcare operations, 5+ years people leadership, bachelor’s degree or equivalent, contact center and workforce management expertise, strong communication and data-driven decision skills.
Microsoft Office
1mo
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Customer Service Manager
Nottingham or Baltimore
$66k-$81k/yr OnsiteFull Time
4+ YOEBachelor's degree or equivalent, 4+ years progressive experience (3 years in consumer lending preferred), demonstrated leadership, knowledge of lending/regulatory requirements, and proficiency with Microsoft Office.
Microsoft Office Suite
1w
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FT Assistant Manager Customer Service (259681)
Sterling, Virginia, United States
OnsiteFull Time
Manage customer service operations and support retail activities as an assistant manager.
1mo
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Senior Manager, Customer Service (DentaQuest)
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yr HybridFull Time
8+ YOE5+ Mgmt8+ years customer service/contact center or healthcare operations experience; 5+ years people leadership; bachelor’s degree or equivalent; strong contact center, WFM, and technology implementation experience; Microsoft Office proficiency.
Microsoft Office
1w
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Customer Service Manager
Thurmont, Maryland, United States
$18/hr OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma, GED, or equivalent work experience; one year of customer service experience required, retail management preferred; Microsoft Office proficiency and English fluency required.
Microsoft Office Suite
2mo
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Customer Service Account Manager (67343)
Beltsville, Maryland, United States
$79k-$116k/yr OnsiteFull Time
2+ YOEHigh school diploma/GED, minimum 2 years customer service or account management experience, authorized to work in the U.S. without sponsorship, must be a U.S. person for export-controlled access; candidates should be within 50-mile radius of Beltsville, MD. Bachelor’s degree and aerospace account management experience preferred.
MFGPRO, C360, Microsoft Office
2w
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Customer Care Manager -- Service
Laurel, Maryland, United States
$72k-$108k/yr OnsiteFull Time
2+ YOERequires 2–5 years of relevant experience and a bachelor's degree preferred. Leads customer care operations, manages teams, oversees call center performance, and drives customer experience and continuous improvement.
1mo
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Customer Service Representative
Rockville, Maryland, United States
$17-$22/hr OnsiteFull Time
3+ YOE3+ years customer service experience; strong computer skills (Microsoft Office), data entry, ability to run/analyze reports, multitasking, and customer account management skills.
Microsoft Office
1mo
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Supervisor Customer Service
Sterling, Virginia, United States
$75k/yr OnsiteFull Time
1+ YOESupervise and develop customer service staff, establish procedures, manage workflow, handle customer situations; requires 1+ years experience and supervisory skills; 2-year or 4-year degree preferred.
3d
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Customer Service Representative
Vienna, Virginia, United States
$20-$30/hr OnsiteFull Time
Requires strong English communication, customer service, computer, organizational, and detail-management skills. Must follow procedures, manage multiple cases, and work onsite. Visa experience is not required; training provided.
Microsoft Outlook, Microsoft Word, SMS
1mo
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Full Time Assistant Customer Service Manager DLT
Arlington, Virginia, United States
$19-$30/hr OnsiteFull Time
1+ YOEHigh school diploma/GED, 1+ year related experience, supervisory skills, customer service focus, computer literacy (HT Internet, email, inventory, spreadsheets, word processing), ability to lift up to 40 lbs, completion of company training.
HT Internet software, E-mail, Inventory software, Spreadsheet software, Word Processing software
1mo
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Customer Service Rep
Springettsbury Township or York
OnsiteFull Time
1+ YOEHigh school diploma or GED; 1+ year customer service or sales experience; strong written/verbal communication, organization, time management, computer literacy; ability to understand customer needs and production processes.
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
17h
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Customer Service Specialist
Fairfax, Virginia, United States
$20-$25/hr OnsiteFull Time
High school diploma or equivalent required. Customer service or sales experience preferred, plus communication, computer, Microsoft Office, organization, prioritization, and time management skills.
Microsoft Office, Windows
1mo
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Customer Service - Manufacturing
York, Pennsylvania, United States
OnsiteFull Time
3+ YOE3 years customer service experience, high school diploma or equivalent, proficient in Microsoft Office, strong communication, organizational and time-management skills; manufacturing experience preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
1mo
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Customer Service Representative
New Freedom, Pennsylvania, United States
HybridFull Time
5+ YOEHigh school diploma or GED required; associates degree preferred. ~5 years customer service experience preferred, ideally in medical or manufacturing. Strong multitasking, communication, and account-management skills.
1mo
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Customer Service Specialist
Silver Spring, Maryland, United States
$18-$19/hr OnsiteFull Time
High school diploma or GED required; associate degree preferred. Phone-based customer service, data entry, DocuSign and document management, timesheet and payroll checklist review, strong communication and accuracy.
DocuSign
1mo
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Customer Service Representative
Columbia, Maryland, United States
$21/hr OnsiteFull Time
1+ YOEHigh school diploma, 1+ years customer service/administrative experience, able to lift up to 25 lbs, professional communication and problem-solving skills, and proficiency with Microsoft Office and Fleet Manager/MPS portal.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Fleet Manager, MPS portal
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