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Senior Principal, Customer Strategy
Portland, Oregon, United States
$183k-$223k/yr OnsiteFull Time
8+ YOE8+ years in customer experience, strategy, or management consulting; depth in product/service/service design/contact center/research; business development and client relationship skills; people-first leadership; MBA preferred.
2mo
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Customer Strategy
San Francisco, California, United States
$120k-$180k/yr HybridFull Time
3+ YOE3+ years in high-growth environments; owns growth outcomes; strong SQL/spreadsheet or code fluency; end-to-end account management; data-driven problem solving.
SQL, Spreadsheet, Programming, Data Analysis
1mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
1mo
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Customer Strategy & Operations Associate
New York City, New York, United States
$90k-$110k/yr HybridFull Time
1+ YOE1+ years customer-facing experience (1–3 preferred), strong relationship and communication skills, comfort with data and basic analysis in Excel/Sheets, organized with attention to detail.
Microsoft Excel, Google Sheets
1mo
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Director Customer Experience & Strategy
Stoughton or McClellan Park or Fallon or Massillon or Cincinnati or Elko or Auburn or Tacoma or Olympia or Tucson or Truckee or Phoenix or Albert Lea or Denver or Alamosa or Riverside or Virginia Beach or Euless or Monroe or Saint Paul or Pueblo or Kansas City or Richmond
$90k-$120k/yr OnsiteFull Time
10+ YOEBachelor's required (advanced degree preferred). 10+ years in customer experience, operations, or service delivery leadership with experience managing managers, strong analytical and process-improvement skills, and project/system implementation experience.
2w
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Customer Experience & Strategy Specialist
Englewood, Colorado, United States
$21-$30/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, minimum 2 years customer service experience, proficiency with Microsoft Office/G-Suite, familiarity with ChatGPT/Claude/Gemini, strong phone/chat communication and analytical skills.
Microsoft Office, G-Suite, ChatGPT, Claude, Gemini
2d
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Senior Director, Customer Experience Strategy
United States
$220k-$250k/yr RemoteFull Time
10+ YOE10+ years in customer experience, digital strategy, consulting, or enterprise SaaS; executive advising, analytics, CX strategy, conversational AI, cross-functional leadership, and ability to travel as needed.
LivePerson, Salesforce, Genesys, NICE, Five9, Zendesk, Adobe
4w
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Director, Customer Strategy
Schaumburg, Illinois, United States
RemoteFull Time
7+ YOE7+ years in customer success, solution consulting, or strategic advisory in SaaS/InsurTech preferred; executive-level stakeholder experience, commercial expansion track record, advisory packaging/delivery, and deployment experience.
2w
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Director, Sales Customer Journey Strategy
Fort Lauderdale, Florida, United States
OnsiteFull Time
10+ YOE10+ years in customer experience, journey, digital or product strategy; enterprise-level journey strategy experience; prior people leadership; strong customer insight, cross-functional influence, business case and financial modeling skills; familiarity with AI-enabled capabilities.
2mo
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Customer Strategy Co-op
New York City, New York, United States
$20/hr HybridMultiple Commitments Available
0+ YOEPursuing a Bachelor's degree; strong organizational skills; basic Excel; interest in analytics, strategy, and operations; eager to learn and contribute.
Excel, PowerPoint, Google Slides, Power BI, Nielsen, IRI
2w
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Director, Customer Experience Strategy
United States
$168k-$286k/yr RemoteFull Time
Experience in CX strategy, analytics, planning, and cross-functional program leadership in B2B SaaS; strong business acumen, analytical skills, and experience hiring and leading distributed teams.
Salesforce, Gainsight, BI tools, spreadsheets, SQL
2mo
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Customer Risk Strategy
San Francisco, California, United States
$115k-$130k/yr HybridFull Time
2+ YOE2+ years in high-growth environments; strong problem solving; cross-functional collaboration; interest in finance, risk and technology.
4d
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Senior Director, Key Customer Strategy
South San Francisco, California, United States
$240k-$295k/yr OnsiteFull Time
12+ YOE12+ years pharma/biotech experience with hematology/oncology, commercial leadership, KOL and key account strategy, ability to translate customer insights, strong analytics and communication; Bachelor's required, MBA preferred.
1w
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Sr. Manager, Customer Experience Strategy
Irvine, California, United States
$144k-$223k/yr HybridFull Time
8+ YOE3+ Mgmt8+ years in customer experience strategy or related field, 3+ years supervisory experience, bachelor\u0002s degree preferred, deep journey-mapping and analytics expertise, strong cross-functional influence and leadership.
1w
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Customer Growth Strategy Consultant | Utilities
New York, New York, United States
$66k-$206k/yr OnsiteFull Time
3+ YOE3+ years strategy or management consulting experience, 1+ year in service transformation and 1+ year in a customer service domain; utilities experience; bachelor\u000027s or equivalent; strong analytical, communication, and AI/digital engagement knowledge.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
3w
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Senior Manager, Customer Strategy
Atlanta, Georgia, United States
OnsiteFull Time
7+ YOE7+ years experience, ability to translate unstructured problems into research projects, apply customer analytics to retail decisions, manage vendors and coach team, strong communication and analysis skills. MBA preferred.
1mo
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Customer Advocacy Strategy & Planning Manager
Camden, New Jersey, United States
$120k-$130k/yr HybridFull Time
8+ YOELeads strategy and communications for Customer Advocacy; 8-10 years in strategic planning; Bachelor's degree required; MBA preferred.
2w
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Lead, Customer Intelligence Strategy
United States
$126k-$202k/yr RemoteFull Time
8+ YOEB.S. in related field, 8+ years leading enterprise platform projects in SaaS, experience defining analytics use cases and roadmaps, integrating AI into enterprise systems, and aligning Product/Engineering/Data/Customer Experience.
1mo
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Associate Manager, Customer Strategy
Summit, New Jersey, United States
$111k-$156k/yr HybridFull Time
4+ YOEBachelor's degree, 4+ years in customer sales/analytics/category management in consumer products; experience with syndicated data (Circana/Nielsen), POS analytics; intermediate-advanced Excel and PowerPoint; Power BI/Tableau preferred.
Circana, Nielsen, POS, Microsoft Excel, Microsoft PowerPoint, Power BI, Tableau
1mo
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Senior Customer Lifecycle Strategy Manager
Bethesda or Vancouver or Waltham
$94k-$134k/yr OnsiteFull Time
8+ YOE8+ years in lifecycle marketing or customer journey strategy within B2B SaaS; experience building lifecycle programs, segmentation, and measurement; strong writing, cross-functional influence, and use of AI-assisted content tools; familiarity with Pendo, Marketo, SendGrid, and Salesforce.
Pendo, Marketo, SendGrid, Salesforce
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