1mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
2w
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Customer Success Manager
Charlestown or South Kingstown or Narragansett or Wakefield
$26-$28/hr OnsiteFull Time
2+ YOE2+ years customer service/training/operations experience; strong communication, training and relationship skills; experience with Zendesk, Salesforce, or Confluence a plus; ability to lift 25 lbs and work in-office during standard hours.
Zendesk, Salesforce, Confluence
1mo
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Customer Success Manager, Commercial Named
Los Angeles or Raleigh or Toronto or San Francisco or United States or Canada or Alaska or Hawaii or Kentucky or Mississippi or Nebraska or New Mexico or North Dakota or Rhode Island or South Dakota or West Virginia or Wyoming
$66k-$95k/yr HybridFull Time
BA/BS required; strong communication, product instincts, troubleshooting, and customer-facing skills; experience with account management/tech startups preferred; willing to work EST hours and travel to customer sites; familiarity with accounting ERPs preferred.
Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum, Monday.com, JIRA Service Desk, UserGuiding, OpenPhone, Zoom
2w
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Customer Success Consultant
New York or Connecticut or New Jersey or Massachusetts or Pennsylvania or New Hampshire or Rhode Island or Vermont
$67k-$87k/yr RemoteFull Time
3+ YOEBachelor's degree required; 3+ years customer success, sales, or education experience; strong Microsoft Office and Excel skills; experience with customer retention, renewals, account management, implementation, and data-driven customer health analysis.
Microsoft Office, Microsoft Excel, MindTap, Cengage Unlimited
2w
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Director, Customer Success NorthEast Region
Connecticut or Delaware or Maine or Massachusetts or New Hampshire or New Jersey or New York or Pennsylvania or Rhode Island or Vermont or United States
RemoteSeasonal
3+ YOE3+ MgmtBachelor's degree, 3+ years customer success leadership or RCM experience, proficiency in MS Office, experience with Gainsight and Salesforce, willingness to travel 40-60%, located in specified Northeastern states.
Gainsight, Salesforce, FinThrive Analytics, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
2w
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Director, Customer Success NorthEast Region
United States or Connecticut or Delaware or Maine or Massachusetts or New Hampshire or New Jersey or New York or Pennsylvania or Rhode Island or Vermont
RemoteSeasonal
3+ MgmtBachelor's degree; 3+ years Customer Success leadership (or RCM) experience; proficiency in MS Office; experience with Gainsight and Salesforce; willingness to travel 40-60%; candidates must reside in CT, DE, ME, MA, NH, NJ, NY, PA, RI, or VT.
Gainsight, Salesforce, FinThrive Analytics, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
1w
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Customer Success Representative
Denver or New Hampshire or Massachusetts or California or Rhode Island or Connecticut or New York or Florida or Texas or Maine
$22-$27/hr HybridFull Time
2+ YOEManage accounts, onboard and train customers, meet renewal and growth targets, track at-risk renewals, collaborate cross-functionally; typically requires a 4-year degree and 2+ years related experience.
1w
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Executive Director, Customer Success Operations
Woonsocket, Rhode Island, United States
$132k-$303k/yr HybridFull Time
15+ YOE15+ years in CS operations or similar; experience building operational infrastructure, playbooks, metrics, and tooling; fluency in enterprise release/deployment mechanics; strong cross-functional coordination and data fluency.
1mo
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Brook Inc. - Senior Partner Success Manager
Massachusetts or Connecticut or Rhode Island or United States
RemoteFull Time
5+ YOE5+ years in partner/customer success or account management (enterprise healthcare preferred); proven retention and expansion track record; strong analytical and executive communication skills; bachelor’s degree or equivalent preferred; familiarity with CRM platforms and AI tooling.
Salesforce, HubSpot, Gainsight
2d
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Senior AI Success Strategist
New York or Washington or Virginia or Tennessee or South Carolina or Pennsylvania or Ohio or North Carolina or New Jersey or New Hampshire or Minnesota or Vermont or Michigan or Mississippi or Massachusetts or Maryland or Madison or Louisiana or Kentucky or Oklahoma or Kansas or Indiana or Maine or Illinois or Georgia or Florida or Delaware or Connecticut or Austin or Rhode Island
$118k-$178k/yr HybridFull Time
8+ YOE8+ years in customer success or related GTM roles,2+ years AI experience,Bachelor's degree required,experience with adoption/health analytics,program management,and executive stakeholder engagement.
Zendesk
3w
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
1mo
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Manager, Strategic Services
United States or Canada or Alaska or California or Connecticut or Maryland or Massachusetts or New Jersey or New York or Rhode Island or Washington or Georgia or Austin or Chicago or Dallas or Denver or Houston or Washington
$101k-$136k/yr RemoteFull Time
8+ YOE3+ Mgmt8+ years in customer success/account management/consulting, 3+ years managing teams, experience with $1M+ ACV enterprise SaaS customers, structured value delivery, executive stakeholder management, willingness to travel up to 25%, bachelor’s degree required.
Connected Operations™ Cloud, Gainsight, Tofu
4w
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Senior Manager, Preferred
California or Connecticut or Maryland or Massachusetts or New Jersey or New York or Washington or District of Columbia or Colorado or Hawaii or Illinois or Maine or Minnesota or Nevada or Ohio or Rhode Island or Vermont or Virginia or United States
$147k-$248k/yr FieldFull Time
7+ YOE7+ Mgmt7+ years leadership experience in customer success/partner operations or related fields; experience leading frontline teams; strong strategic, systems, and people leadership; comfortable with AI-enabled workflows and cross-functional influence.
3w
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Account Manager - SMB
United States or Alabama or Alaska or Delaware or District of Columbia or Hawaii or Iowa or Louisiana or Mississippi or Nebraska or New Mexico or Rhode Island or South Dakota or West Virginia
$63k/yr RemoteFull Time
0+ YOE0-3 years Customer Success/Account Management or Support experience (SaaS preferred). Strong B2B relationship skills, consultative approach, high-volume queue management, remote collaboration, and occasional travel availability. Must be permanent US resident.
Salesforce, Slack, Zoom, ChurnZero
3w
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Area Manager – New England (Boston Area)
Boston or Hartford or Providence or Springfield or Manchester
$85k-$130k/yr HybridFull Time
Field sales/territory management or customer success experience; strong relationship-building, presentation, and communication skills; comfort with metrics; organized and proactive; dental/orthodontics or patient financing experience a plus.
1mo
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Director, Account Management
Pennsylvania or Belmont or Colorado or California or Hawaii or Nevada or New York or Maryland or Washington or Connecticut or Rhode Island or United States
$181k-$284k/yr RemoteFull Time
8+ YOE2+ Mgmt8+ years in account management or customer success with 2+ years leadership; experience managing churn, CSAT, and SLAs; proficiency with Salesforce and Microsoft Excel; strong communication and analytical skills.
AIR, AVA, ACE, Salesforce, Microsoft Excel
5d
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Specialty Representative, Dermatology - Norwich, CT
Norwich or East Greenwich or Westerly or Branford
$79k-$193k/yr FieldFull Time
5+ YOEField-based pharmaceutical sales role requiring territory management, customer relationship building, HCIR credentialing, valid driver’s license, proven sales success; bachelor’s preferred and minimum five years relevant experience.
2w
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Advisor - Area Development (Brighton, MA)
Brighton or Boston or Memphis or Connecticut or Maine or Massachusetts or New Hampshire or Rhode Island or Vermont
HybridFull Time
5+ YOE5+ years fundraising, development, event coordination, customer service, or sales experience; bachelor’s preferred; proven relationship management and peer-to-peer fundraising success; strong communication, negotiation, and Microsoft Office skills; valid driver’s license; ability to travel 15-20%.
Microsoft Office
1mo
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Director, Account Management Operations
United States or Alaska or Hawaii or Maine or Mississippi or New Hampshire or New Mexico or North Dakota or Rhode Island or South Carolina or South Dakota or West Virginia or Wyoming
$133k-$166k/yr RemoteFull Time
8+ YOE5+ MgmtBachelor's degree or equivalent experience; 8+ years in customer success/account operations/healthcare operations; 5+ years leadership; experience driving operational improvements and cross-functional initiatives; PBM knowledge preferred.
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