67 customer support lead jobs at 36 companies in Reading, PA
3w
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Senior Customer Support Lead
Crum Lynne or Chicago
$83k-$120k/yr HybridFull Time
Experience managing 24x7 service desk teams with SLAs/KPIs, ITIL processes, performance management, staffing, metrics review, incident coordination, and cross-functional collaboration.
Remedy/ITSM, Salesforce
2w
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Customer Care Lead
Ambler, Pennsylvania, United States
$70k-$80k/yr RemoteFull Time
3+ YOE3+ years experience in customer support/SaaS, strong communication, escalation management, proficiency with SaaS/web technologies, HTML/CSS, Jira or ServiceNow, and metrics analysis.
HTML, CSS, Jira, ServiceNow, Kibana
3w
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Support Lead
Springfield, Pennsylvania, United States
$12/hr OnsitePart Time
1+ YOEHigh school diploma, minimum 1 year management experience, strong communication, multitasking, and customer service skills; ability to lift up to 25 lbs and work flexible schedules.
2w
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Customer Care Lead (Onsite/Hybrid)
Ambler, Pennsylvania, United States
$70k-$80k/yr HybridFull Time
3+ YOE3+ years experience in customer/support roles, strong written and oral communication, SaaS and web technology familiarity, escalation and ticketing system experience (Jira, ServiceNow).
Jira, ServiceNow, Kibana, HTML, CSS
2w
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Customer Care Lead
Ambler, Pennsylvania, United States
OnsiteFull Time
Manage client relationships, guide support processes, collaborate with cross-functional teams, and ensure overall support health for clients.
Jira, ServiceNow, HTML, CSS, Database
2w
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Associate Care Lead, Global Customer Care (5 Days Onsite)
Ambler, Pennsylvania, United States
$60k-$70k/yr OnsiteFull Time
2+ YOE2+ years customer support/success experience in SaaS, strong communication, problem-solving, CRM/support platform experience, comfort with integrations/APIs/SSO, ability to manage priorities in fast-paced environment.
Salesforce, Service Now, Jira, APIs, Single Sign-On (SSO)
2w
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Customer Care Lead (Onsite/Hybrid)
Ambler, Pennsylvania, United States
HybridFull Time
Manage post go-live support, collaborate with cross-functional teams, and drive successful customer outcomes.
1mo
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Lead Customer Solutions Scientist
Wilmington or Spring House
$122k-$166k/yr OnsiteFull Time
3+ YOEAdvanced degree in life sciences,3+ years pharma/biotech experience,strong communication,customer-facing technical expertise,ability to design studies and support commercial implementation.
3d
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FT Lead PFS - 6474 (543464)
Perkasie, Pennsylvania, United States
OnsiteFull Time
Lead a retail store team while supporting customers, improving store operations, sharing ideas, and developing skills.
1mo
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Lead Customer Engineer - Power Solutions
Yocumtown, Pennsylvania, United States
OnsiteFull Time
2+ YOEBachelor's in mechanical engineering or related, minimum 2 years technical support experience in the connector industry, proficiency with Creo and Windchill, MS Office skills, knowledge of server/storage architectures and industry specs preferred; some travel required.
Windchill, Creo, Microsoft Office
1mo
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Lead IT Support Specialist, Fulfillment Center
Allentown, Pennsylvania, United States
$20-$30/hr OnsiteFull Time
2+ YOEHigh school/GED and 2+ years IT customer-facing or technical support experience; experience with PCs, printers, RF hardware, Windows, MS Office, Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMware; able to lift/transport equipment; willing to work varied shifts and travel up to 10%.
Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet Explorer, Windows Server, Unix, AIX, iSeries/AS400, vSphere, VMware, Visual Basic, HTML, PHP, ASP, Microsoft Access, SQL
5d
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Work From Home - Client Support Manager
Philadelphia, Pennsylvania, United States
RemoteRemote
Requires dedication to customer service, strong communication and interpersonal skills, ability to lead and inspire teams, and interest in professional growth.
Zoom
2mo
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Inside Sales & Operations Support Specialist
New York City or Wyomissing or Philadelphia or Baltimore
OnsiteFull Time
Support design studio operations, generate and qualify leads, provide technical/design consultations, use Salesforce and AV tech, strong customer service and organizational skills; college degree preferred; ability to travel.
Salesforce, AV
3w
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KITCHEN UTILITY LEAD (FULL TIME)
Pen Argyl, Pennsylvania, United States
$20/hr OnsiteFull Time
Prior ServSafe certification required; duties include assigning work, supporting supervisors, quality assurance, equipment monitoring, and customer service.
2mo
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Sales Lead - Tanger Outlets at Hershey
Hershey, Pennsylvania, United States
OnsitePart Time
Retail leadership supporting customer experience and associate development; 6 months retail sales and management experience preferred; POS and general technology proficiency; flexible availability including evenings, weekends, and holidays.
point-of-sale system
1w
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Selling and Support Captain, Roosevelt - Full Time
Philadelphia, Pennsylvania, United States
$17-$27/hr OnsiteFull Time
High school diploma or equivalent, flexible availability including evenings, weekends, and holidays, strong customer communication, and ability to lead colleagues; 1–2 years of retail experience preferred.
Macy's mobile app, point of sale technology, radio frequency equipment, cash register
2w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
3w
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TSS Lead Coordinator
Reading, Pennsylvania, United States
OnsiteFull Time
Penske Truck Leasing: Provides commercial truck leasing, rental, and vehicle maintenance services.
1+ YOEHigh school diploma, 1+ years customer service and call center/dispatch or trucking experience, strong communication, analytical and problem-solving skills, intermediate computer literacy, ability to develop a team, and regular attendance.
1mo
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Client Operations Lead
Philadelphia, Pennsylvania, United States
$16/hr OnsitePart Time
Provide studio leadership in absence of senior managers, deliver high-level hospitality, support sales and operations, maintain cleanliness, handle client database and payments, and be available for varied shifts including weekends and holidays.
2w
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Lead Help Desk Analyst
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's in Computer Science or equivalent, 5+ years help desk and Windows/MS Office experience, 2 years lead experience, PC support and customer-facing skills.
Windows, MS Office Suite, Help Desk tracking tools
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