138 customer support lead jobs at 72 companies in Pennsylvania
3w
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Senior Customer Support Lead
Crum Lynne or Chicago
$83k-$120k/yr HybridFull Time
Experience managing 24x7 service desk teams with SLAs/KPIs, ITIL processes, performance management, staffing, metrics review, incident coordination, and cross-functional collaboration.
Remedy/ITSM, Salesforce
2w
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Customer Care Lead
Ambler, Pennsylvania, United States
$70k-$80k/yr RemoteFull Time
3+ YOE3+ years experience in customer support/SaaS, strong communication, escalation management, proficiency with SaaS/web technologies, HTML/CSS, Jira or ServiceNow, and metrics analysis.
HTML, CSS, Jira, ServiceNow, Kibana
2w
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PT Customer Lead (540126)
Hanover, Pennsylvania, United States
OnsitePart Time
Provide customer service and support in retail store operations; may lead customer-facing activities.
4w
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Support Lead
Springfield, Pennsylvania, United States
$12/hr OnsitePart Time
1+ YOEHigh school diploma, minimum 1 year management experience, strong communication, multitasking, and customer service skills; ability to lift up to 25 lbs and work flexible schedules.
2w
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Customer Care Lead (Onsite/Hybrid)
Ambler, Pennsylvania, United States
$70k-$80k/yr HybridFull Time
3+ YOE3+ years experience in customer/support roles, strong written and oral communication, SaaS and web technology familiarity, escalation and ticketing system experience (Jira, ServiceNow).
Jira, ServiceNow, Kibana, HTML, CSS
3w
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Contact Center Customer Service Lead
Scranton, Pennsylvania, United States
$25/hr OnsiteFull Time
Provide multi-channel customer support, lead and coach team members, manage queues, perform basic technical troubleshooting in Salesforce and Five9, high school diploma required.
SalesForce, Five9, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
2w
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Customer Care Lead
Ambler, Pennsylvania, United States
OnsiteFull Time
Manage client relationships, guide support processes, collaborate with cross-functional teams, and ensure overall support health for clients.
Jira, ServiceNow, HTML, CSS, Database
1mo
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Licensed Customer Service & Support Specialist Supervisor - PNC Wealth Management
Pennsylvania, United States
RemoteFull Time
3+ YOE2+ MgmtManage and lead a customer support team in wealth management; requires FINRA registrations, 3+ years industry experience, supervisory experience, strong customer service, problem solving, and communication skills.
2w
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FULL TIME CUSTOMER SERVICE TEAM LEAD
Chambersburg, Pennsylvania, United States
$14-$15/hr OnsiteFull Time
1+ YOEFlexible schedule including nights and weekends; 1 year retail and 6 months leadership experience; strong communication, merchandising, multitasking, and training skills; ability to handle customer concerns and support POS/registers.
3w
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Associate Care Lead, Global Customer Care (5 Days Onsite)
Ambler, Pennsylvania, United States
$60k-$70k/yr OnsiteFull Time
2+ YOE2+ years customer support/success experience in SaaS, strong communication, problem-solving, CRM/support platform experience, comfort with integrations/APIs/SSO, ability to manage priorities in fast-paced environment.
Salesforce, Service Now, Jira, APIs, Single Sign-On (SSO)
2w
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Customer Care Lead (Onsite/Hybrid)
Ambler, Pennsylvania, United States
HybridFull Time
Manage post go-live support, collaborate with cross-functional teams, and drive successful customer outcomes.
3w
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Software Support Team Lead
United States or Arkansas or Arizona or Florida or Georgia or Iowa or Idaho or Indiana or Kansas or Kentucky or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Mexico or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Wisconsin or West Virginia
RemoteFull Time
Bachelor's preferred (CS/IS), Microsoft Office/Project, Microsoft SQL/SQL Server and Oracle experience, back-end troubleshooting, leadership and customer service experience, eligible to work in the US.
Microsoft Office, Microsoft Project, SQL Server, Oracle, Microsoft SQL, Crystal Management, SQL Server Reporting Services (SSRS), Exacta
1mo
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Lead Customer Solutions Scientist
Wilmington or Spring House
$122k-$166k/yr OnsiteFull Time
3+ YOEAdvanced degree in life sciences,3+ years pharma/biotech experience,strong communication,customer-facing technical expertise,ability to design studies and support commercial implementation.
2d
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CUSTOMER SERVICE DEPARTMENT MANAGER
Bethel Park, Pennsylvania, United States
OnsiteFull Time
Experience leading customer service associates, coaching and evaluating performance, resolving customer problems, and supporting online order pickup services.
3w
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Shift Lead
Philadelphia, Pennsylvania, United States
$18/hr OnsiteFull Time
Provide shift-level operational support at a car wash, direct team members, ensure safety and cleanliness, interact with customers; high school preferred; valid driver\u000fs license preferred; background check required.
Microsoft Excel
1mo
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Shift Lead
Washington, Pennsylvania, United States
$14/hr OnsitePart Time
Providing customer service, maintaining upbeat store atmosphere, and supporting bakery operations as a lead/keyholder; strong guest focus and teamwork.
1w
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Lead Member Specialist - Support Center
Harrisburg, Pennsylvania, United States
OnsiteFull Time
2+ YOEHigh school diploma or GED and 2+ years of customer service experience, or equivalent education and experience. Contact center, dispatch, lead, or supervisory experience preferred.
telephone, email, text, live agent chat
1mo
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(Remote) Director, Support Services
Rhode Island or Pennsylvania or Virginia or Georgia or Florida or Massachusetts or North Carolina or Saskatchewan or Ontario or Manitoba
$100k-$120k/yr RemoteFull Time
Harris ComputerToronto Stock Exchange: CSU: Provides mission-critical software solutions and cloud-based healthcare records and practice management platforms for public sector and healthcare organizations.
8+ YOE8+ years leading client/technical support in healthcare technology; experience with EMR/EHR and practice management; strong operational, analytical, financial, and people leadership; ability to travel ~20% and hold valid passport.
Harris CareTracker, EMR/EHR, Microsoft Dynamics 365 CRM
2mo
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Shift Lead
East Stroudsburg, Pennsylvania, United States
$15-$16/hr OnsiteFull Time, Part Time
Must be 18+, ability to lead and mentor crew, deliver excellent customer service, maintain cleanliness and food quality, support hiring and training, and work flexible schedules including 10-hour shifts.
1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
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