193 manager of customer support jobs at 159 companies in United States
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Manager of Customer Support
San Diego, California, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years in customer support/customer success with 2+ years managing managers or supervisors; experience with multi-tiered support, support metrics, coaching, troubleshooting, and a bachelor’s degree or equivalent.
HubSpot
1mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
2w
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Director of Customer Support
Aurora, Oregon, United States
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in customer support or aftermarket services in aviation/MRO, strong quote/pricing and contract experience, ability to manage escalations and cross-functional teams, KPI and service-level expertise.
2mo
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Head of Customer Support
San Jose, California, United States
$175k-$225k/yr OnsiteFull Time
10+ YOE10+ Mgmt10+ years in customer operations or technical support leadership; experience scaling ops at Series A–C B2B SaaS/fintech; building onboarding/support functions; technical product and API integration experience; deployed AI and familiarity with Zendesk/Intercom/Linear.
Zendesk, Intercom, Linear, Microsoft Excel
1mo
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Head of Customer Support
Las Vegas, Nevada, United States
OnsiteFull Time
6+ YOE6+ years leading customer support in tech-enabled consumer companies; proven people leadership, CSAT/NPS/SLA ownership, claims/compliance exposure, experience with Zendesk/Salesforce/Intercom and AI-driven automation.
Zendesk, Salesforce, Intercom
2mo
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Head of Customer Support
United States or North America or Europe or Asia or Australia or New Zealand
$165k-$199k/yr RemoteFull Time
Proven track record building technology-led support with automation/agentic AI, strong systems/engineering orientation (APIs, integrations, data pipelines, LLM tooling), experience with technical B2B SaaS, and metrics-driven support operations.
APIs, LLM
1w
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Senior Manager of Customer Support | Automotive Aftermarket
Austin or Dublin or Minneapolis or United States
HybridFull Time
10+ YOE5+ Mgmt10+ years in customer support, including 5+ years managing teams; 4+ years industry experience; bachelor's degree or equivalent; SaaS, cloud, eCommerce, AI, CRM, analytics, and enterprise customer leadership experience.
AI, SaaS, CRM, eCommerce, cloud, LinkedIn Learning
2mo
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Head of Customer Support
Costa Mesa, California, United States
$253k-$336k/yr OnsiteFull Time
15+ YOE8+ Mgmt15+ years in customer support or related roles; 8+ years in senior leadership; proven scaling of support orgs; Tier 1/2 expertise; DoD clearance eligibility.
Zendesk, ServiceNow, Salesforce Service Cloud, JIRA Service Management
2mo
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Director of Customer Support - North America
United States
RemoteFull Time
8+ YOE8+ years leading multi-tier technical support or TAM teams in B2B enterprise SaaS; experience managing people managers, AI/automation implementation, web/mobile architectures, APIs, cloud and security; global collaboration and change management skills; willingness to travel internationally annually.
1mo
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Director of Customer Support
Washington or United States
$140k/yr RemoteFull Time
7+ YOE7+ years in cyber intelligence or defense with leadership; strong Linux (CentOS/Red Hat/Rocky), PostgreSQL, networking and application troubleshooting, SIEM/SOAR/ITSM knowledge, BA/BS or equivalent.
CentOS, Red Hat, Rocky, PostgreSQL, SIEM, SOAR, ITSM, IDS/IPS, Firewall, EDR, S3, EC2, Cognito, Route 53, IAM, Bash, Java, Python
3w
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Director of Customer Support
Rock Hill, South Carolina, United States
OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree,8+ years customer care/service or warranty experience,5+ years managing multi-functional teams,CRM and analytics experience,strong communication and leadership skills.
Salesforce, SAP S/4 HANA, OMS, WMS
2mo
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Director of Support
Austin, Texas, United States
$110k-$160k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years in customer support with 3+ years managing support teams; experience improving SLA/CSAT/time-to-resolution; experience with multi-segment support and modern support platforms; startup/fintech experience preferred; schedule flexibility for 24/7 coverage.
Jira, Intercom, Zendesk, HubSpot, Pylon
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Head of Support
San Francisco, California, United States
$180k-$240k/yr OnsiteFull Time
Proven experience leading and scaling technical B2B support orgs, managing managers, building support systems, technical fluency with APIs/logs, and defining AI-driven support strategy.
2mo
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Manager of Geospatial Training & Support
Richmond, Virginia, United States
OnsiteFull Time
Oversee Geospatial Support, Training, Professional Services; lead team; ensure customer-focused outcomes; travel up to 25%.
Trimble, GIS, UAS, Geospatial platforms
3w
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Director of Customer Support and Program Development
New York, New York, United States
$63k-$90k/yr HybridFull Time
4+ YOEOversee customer support and program development for small business services; project and performance management; supervisory experience; strong analysis, writing, and communication skills; knowledge of NYC regulations.
2w
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VP of Customer Experience & Support
Elk Grove Village, Illinois, United States
OnsiteFull Time
10+ MgmtRequires 10+ years of customer service or customer success leadership, experience scaling customer-facing teams, strategic and operational leadership, cross-functional collaboration, executive communication, and CRM technology expertise.
Salesforce, Zendesk, ServiceNow, CRM, Flex, Edge
2w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
1mo
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Head of Support
Atlanta, Georgia, United States
HybridFull Time
7+ YOE3+ Mgmt7+ years in customer support with 3+ years in leadership; experience scaling support functions, defining KPIs, hiring and coaching teams, and partnering with Product/Engineering. Familiarity with Zendesk/Intercom/Freshdesk and strong communication skills.
Zendesk, Intercom, Freshdesk
1mo
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Head of Support
Toulouse or Paris or London or Milan or United States
HybridFull Time
Experienced support leader to build and run a Follow-the-Sun support organization, manage ~12 engineers, own SLAs and operational metrics, recruit across time zones, and act as client-facing escalation point; fluent English required.
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