237 cx jobs at 115 companies in California
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CX Analyst
Carlsbad, California, United States
$65k-$75k/yr RemoteFull Time
3+ YOE3+ years in CX analytics or insights, Qualtrics and BI tool experience, survey design, VoC architecture, statistical analysis, and executive reporting; Bachelor's preferred.
Qualtrics, Quantum Metric, QuickSight, Tableau, Text IQ, XM Directory
2mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
1mo
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
1mo
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Manager, CX AI Strategy
Seattle or New York City or Salt Lake City or San Francisco or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function; 1+ year managing or developing a team of 4+; experience owning AI/automation initiatives in support; strong analytical, technical fluency with AI-enabled CX platforms, and clear communication.
Sierra
2w
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CX Specialist
Pleasanton, California, United States
$100k-$165k/yr HybridFull Time
3+ YOE3+ years implementing CCaaS platforms; hands-on with Zoom and RingCentral, APIs/JSON, CRM connectors; enterprise deployment and client-facing experience.
Zoom Contact Center (ZCC), Zoom Phone, RingCentral CX, ZCC, ZVA, AI Companion, Zoom Virtual Agent, Zoom Expert Assist, RingCentral, Dialogflow, Zoom Studio, RingCentral Workflow Automation Engine, Salesforce, Zendesk, ServiceNow, Microsoft Teams, REST APIs, JSON, webhooks, CallMiner, SuccessKPI, SAML, AWS, Azure, GCP
2mo
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Sr. Manager of CX Enablement
New York or San Francisco
$150k-$180k/yr RemoteFull Time
7+ YOE4+ Mgmt7+ years in customer experience with 4+ years in quality/training/enablement; experience scaling CX quality and AI-powered deflection; strong CX tooling knowledge; data-driven and strong writing skills.
Salesforce, Zendesk Guide, Zendesk Support, Maestro QA, Klaus, Playbox, Stella Connect, Tether AI, Sierra AI, Ada, Decagon, Forethought
4w
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Senior CX Manager
San Francisco, California, United States
$78k-$147k/yr OnsiteFull Time
7+ YOE7+ years in technical account management/professional services or similar in SaaS/CCaaS; experience with APIs and CRM (Salesforce); strong technical acumen, communication, and program delivery skills; PMP preferred.
Salesforce, BrightHire, APIs
1w
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Lead CX Solution Manager
Hong Kong or New York City or London or Zurich or Budapest or Sydney or Hong Kong or California
OnsiteFull Time
7+ YOE2+ MgmtRequires 7+ years in product or application development management, 2+ years of people management or team leadership, 7+ years with Agile delivery, financial services experience, and a BS or MS in Computer Science.
UML, Gherkin
2mo
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CX Manager- ERP Integration Solution & AI Operations
Mountain View, California, United States
$145k-$155k/yr HybridFull Time
4+ YOE4+ years hands-on ERP implementation or integration experience; strong P2P/finance operations knowledge; experience with Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle; API/integration troubleshooting; AI-assisted workflows; 3rd-level support and solution design experience.
Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, API, ChatGPT Enterprise, Billy
2w
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Director, CX Delivery Central Operations
San Francisco, California, United States
$239k-$265k/yr OnsiteFull Time
12+ YOE12+ years leading analytics/strategy/program teams; deep experience building data platforms, AI/ML, LLMs, and automation; strong stakeholder leadership and product mindset; technical fluency with SQL and Python.
SQL, Python, LLMs
2w
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CX Ops Associate Analyst
United States or San Francisco
$60k-$95k/yr HybridFull Time
2+ YOEBA/BS preferred,2-3 years customer operations or related experience,program management skills,strong communication,experience with Gainsight,Google Workspace,Zoom,Slack,and willingness to work occasional hours outside standard schedule.
Gainsight, Google Workspace, Zoom, Slack
1mo
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Senior CX Product Manager – Technical Enablement
Raleigh or Santa Clara
$122k-$230k/yr OnsiteFull Time
Experience in technical/product marketing or solutions engineering for enterprise storage, multi-cloud, or container virtualization; ability to craft technical positioning, GTM assets, solution narratives, and quantify enterprise ROI.
AWS, Azure, Nutanix, OpenShift, Kubernetes, VMware
3w
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Sr. Manager CX Data and Insights (Renewals)
California, United States
$148k-$222k/yr HybridFull Time
7+ YOE7+ years in strategy/operations or advanced analytics in B2B SaaS; production SQL and Snowflake experience; familiarity with Salesforce, Gainsight, Gong; AI/LLM proficiency; strong stakeholder and domain expertise in post-sales metrics.
Snowflake, Salesforce, Gainsight, Gong, ChatGPT, Claude, Gemini, SQL
2mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr OnsiteFull Time
10+ YOE10+ MgmtBachelor's degree in business, technology, or related field required; MBA preferred. Requires 10+ years of progressive leadership in customer experience, operations, product, or platform environments and digital CX transformation experience.
AI, automation, digital platform, UX Design, UX Research
2mo
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PAT NAVGTR NON-CLIN III CX
San Francisco, California, United States
OnsiteFull Time
3+ YOEBachelor's degree and 3+ years related experience; knowledge of patient rights, regulations, medical terminology; strong customer service; ability to multitask in a complex environment; bilingual abilities preferred; able to travel within San Francisco.
EMR, Electronic Medical Records, Microsoft Office, Windows, Data analysis tools
1w
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UpMarket CX Account Executive
California or Colorado or Arizona
$175k-$389k/yr RemoteFull Time
7+ YOERequires 7+ years of enterprise contact center or CX technology sales experience, successful new-business closures, contact center technology expertise, value-based selling, strategic thinking, and enterprise prospecting skills.
Salesforce, Clari, LinkedIn Sales Navigator, ZoomInfo, MEDDPICC, BrightHire
2w
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QA/QC Engineer (MEP/Cx)
Scranton or Dallas or New York or San Francisco
$90k-$150k/yr OnsiteFull Time
3+ YOEOSHA-30 required or within 30 days, 3+ years data center experience, 2+ years QA/QC experience, strong Cx/QA/QC knowledge, Procore experience preferred, willing to travel, must be authorized to work in the US.
Procore
1w
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CX Specialist
Buena Park, California, United States
$55k-$92k/yr OnsiteFull Time
3+ YOEThree or more years in customer service, support, complaint resolution, communications, or related work; strong communication, organization, judgment, and CRM or ticketing-system experience required.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, CRM systems, customer service ticketing tools
2w
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Copywriter, CX
Los Angeles or Menlo Park or New York or San Francisco
$98k-$144k/yr OnsiteFull Time
4+ YOE4+ years agency or in-house copywriting for brands, strong concept and storytelling skills, history of self-initiated projects, product storytelling and strategy experience; AI tool experience preferred.
1mo
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Backup Supervisor (CX)
San Francisco, California, United States
$23/hr OnsitePart Time
0.5+ YOE6 months passenger/customer service experience, team leadership experience, knowledge of airline procedures, ability to pass background check and hold Airport ID with CBP access (Customs Seal), adaptable and customer-focused.
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