27 cx manager jobs at 20 companies in Lockport, NY
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Director, CX Business Systems
Toronto, Ontario, Canada
$190k-$240k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's or equivalent; 15+ years in business systems with 5+ years leadership in CX systems; experience with Salesforce, Gainsight, Certinia and AI-enabled CX tools; strong stakeholder, program and vendor management.
Salesforce (Service Cloud, Customer Experience Cloud), Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify, BrazeAI
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CX Data and Insights Manager
Toronto, Ontario, Canada
HybridFull Time
5+ YOE5+ years in customer insights/market research or CX analytics; experience managing VoC/VoP programs and NPS; skilled in qualitative and quantitative methods; experience with Alida or Qualtrics; strong storytelling and stakeholder communication.
Alida, Qualtrics, Trustpilot, Google Reviews
1mo
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Digital CX Lead
Toronto, Ontario, Canada
$149k-$198k/yr OnsiteFull Time
7+ YOEBachelor's degree,7+ years in digital engagement/MarTech/omnichannel in pharma,experience with content management and platform adoption,knowledge of data privacy and PAAB,strong stakeholder and change-management skills.
TakedaConnect, Content Hub, AssembleIQ
1mo
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CX Coordinator
Toronto or Canada
$48k-$52k/yr RemoteFull Time
Customer-facing experience required; experience with AI tools and chat/email support; telehealth background a plus; strong written communication, problem solving, and ability to manage high-volume interactions; weekend availability (Wed–Sun).
Google Meet
1mo
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Implementation Manager, Consultative (Canada)
Toronto or Montreal
$57k-$90k/yr HybridFull Time
1+ YOE1+ years implementation or customer experience at a SaaS company, proven project management, strong communication and relationship-building, ability to collaborate with Sales/CX/Product/Engineering.
Slack, Zoom, Office 365
1d
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Senior Project Manager
Toronto or Saskatchewan or Ontario or Nova Scotia
$134k-$176k/yr HybridFull Time
8+ YOEBachelor's degree or equivalent experience; 8+ years managing complex enterprise technology projects, including 5+ years in cloud, SaaS, contact center, CX, or digital transformation; financial, executive stakeholder, and distributed-team leadership experience required.
Microsoft Project, Microsoft 365, Microsoft Teams, Microsoft SharePoint, Jira, Azure DevOps, Smartsheet, Genesys Cloud CX, Genesys Engage, AWS, Microsoft Azure, Google Cloud Platform
3mo
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Forward Deployed Product Manager, Agents
Toronto or Kitchener-Waterloo or Rio de Janeiro or Buenos Aires or Sao Paolo or Mexico City or Montreal or Phoenix or Salt Lake City
RemoteFull Time
5+ YOE5+ years in PM or related roles; AI-native mindset; strong integration and CX background; able to scope integrations; remote-Canada or Latin America preferred.
2mo
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Senior Principal Silicon Technical Program Manager
Toronto, Ontario, Canada
$195k-$240k/yr OnsiteFull Time
10+ YOEBachelor's/Master's in EE/CE or related, 10+ years ASIC/SoC development experience with 3+ years technical program management, pre-silicon flow and tapeout expertise, EDA/PDK/CAD familiarity, strong communication and stakeholder management.
COSMOS, EDA, PDK, GDS, CAD, FPGA, PCIe, CXL, Ethernet, NVLink, SerDes, PHY
3w
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CX Specialist (Italian & English speaker)
Toronto or Ontario or Canada
$48k-$50k/yr RemoteFull Time
Bilingual Italian and English, customer service or account management experience, CRM experience (Zendesk, Salesforce, Hubspot, SAP), Ontario-based, availability Mon–Fri 9:00–17:30.
Zendesk, Salesforce, Hubspot, SAP
1w
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Manager, Client Services
Toronto, Ontario, Canada
$94k-$115k/yr HybridFull Time
Client-facing experience managing complex marketing, CRM, or CX programs; strategic problem-solving; stakeholder and budget management; cross-functional leadership; and a bachelor's degree or equivalent experience.
Microsoft Office Suite, Microsoft PowerPoint
1d
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Voice of Customer Manager
Vancouver or Toronto or Calgary or Dublin or London or New York City or Sydney or Burnaby
$137k-$205k/yr HybridContract
5+ YOERequires 5+ years in CX, Voice of Customer, or Customer Success, expertise with VoC and Customer Success software, data analytics, AI workflows, executive storytelling, and cross-functional collaboration; Qualtrics experience preferred.
AI, NPS, CSAT, Qualtrics
3w
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Delivery Director
Toronto, Ontario, Canada
RemoteFull Time
15+ years in IT delivery or professional services with enterprise implementation and PMO leadership; experience in CX/Contact Center/SaaS; strong executive stakeholder management; must be authorized to work in the United States.
MiraCloud, CCaaS, SaaS
6d
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Sr. Manager, Physical Design Engineering, Annapurna Labs
Toronto, Ontario, Canada
$180k-$300k/yr OnsiteFull Time
10+ YOE5+ MgmtRequires 10+ years ASIC/SoC physical design, 5+ years managing teams of 8+ engineers, multiple advanced-node tapeouts, RTL-to-GDSII expertise, EDA proficiency, and expert TCL, Python, and Perl scripting.
Synopsys, Fusion Compiler, ICC2, PrimeTime, StarRC, RedHawk-SC, Cadence, Innovus, Tempus, Quantus, Voltus, Siemens Calibre, TCL, Python, Perl, RTL2GDS, AI/ML, PDK, UPF, UCIe, CoWoS, EMIB, InFO, SoIC, Foveros, CXL, TSMC, Samsung, Intel Foundry Services, IEEE
2w
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Director, Client Experience Design & Strategy - CX Management Office (270236)
Toronto, Ontario, Canada
OnsiteFull Time
10+ YOEBachelor’s degree in Business, Design, or related field; MBA preferred; 10+ years in client experience, service design, product design, or strategy execution, with strong research, analytics, and leadership skills.
KPI
1w
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Coordinator, Residential Digital Operations
Toronto, Ontario, Canada
$60k-$75k/yr HybridFull Time
Associate degree, two years of college, or equivalent experience; business requirements documentation, UX/CX, UAT, agile product development, communication, and problem-solving skills required. Salesforce and JIRA experience beneficial.
Salesforce, JIRA, Microsoft Word, Microsoft PowerPoint, Microsoft Excel
3w
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Senior Associate, Client Service
Toronto, Ontario, Canada
OnsiteFull Time
2+ YOE2+ years market research experience with quantitative methods; CX programme exposure preferred; strong analytical, communication and project management skills.
Microsoft Office, SPSS
1mo
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B2B Team Lead - Medical
Toronto, Ontario, Canada
$55k/yr HybridFull Time
2+ YOE2+ Mgmt2+ years B2B/B2C sales and CX experience, at least 2 years supervisory experience, CRM proficiency, strong communication, analytical and leadership skills.
CRM
2d
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Metro Construction Quality Leader
Greater Toronto County, Ontario, Canada
$128k-$222k/yr OnsiteFull Time
10+ YOEBachelor's degree in construction project management, architecture, engineering, or related field plus 10+ years' related experience, or equivalent. Requires quality systems, auditing, data center construction, and analytical expertise.
Power BI, Nexus, ACMS, Cx, Bluebeam, BIM, RCA, FMEA, 8D, CAPA, ISO 9001
1mo
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SoC Interconnect Technology Team Lead
Toronto, Ontario, Canada
$286k-$336k/yr HybridFull Time
15+ YOE15+ years in SoC architecture/design with interconnect expertise, experience delivering large-scale SoCs, deep protocol knowledge (coherent and non-coherent), performance modeling, and leadership of cross-functional teams.
AMBA ACE, CHI, CCIX, CXL, AXI, NoC, RTL
2d
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Technical Staff Engineer–Applications
Burnaby or Montreal or Toronto
$107k-$226k/yr OnsiteFull Time
12+ YOEBachelor's degree in electrical engineering, computer science, or computer engineering and 12+ years of industry experience. Requires PCIe, C/C++, firmware, driver development, debugging, customer support, and laboratory equipment experience.
Switchtec, PCIe, CXL, SAS, SATA, NVMe, RAID, C, C++, Perl, Bash, Python, UNIX, Windows, ThreadX, VxWorks, eCos, MIPS, WinDbg, JTAG, Linux, multimeters, oscilloscopes, protocol analyzers, exercisers, logic analyzers
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