215 customer experience lead jobs at 146 companies in Lockport, NY
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Customer Experience Lead
Toronto, Ontario, Canada
$60k-$70k/yr HybridFull Time
3+ YOERequires 3–5 years of customer-facing experience, process improvement ability, strategic and hands-on CX execution, and comfort with feedback, automation, and cross-functional collaboration.
Gorgias, Shopify, SAP, ERP Software, Google Suite, Salesforce, Claude, ChatGPT, Gemini
2w
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Customer Experience Lead
St. Catharines, Ontario, Canada
OnsiteFull Time
Passion for fashion and customer service, team leadership or sales training experience, strong selling skills, and desire to develop a retail career.
1w
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Customer Experience Leader
Welland, Ontario, Canada
$19-$28/hr OnsitePart Time, Full Time
1+ YOERequires 1–2 years in customer service, merchandising, or operations; experience leading others; business acumen; planning and prioritization skills; provincial health and safety knowledge; and ability to lift up to 40 pounds.
4d
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Retail Experience Lead
St. Catharines, Ontario, Canada
$19-$24/hr OnsiteFull Time
2+ YOERequires 2 years of retail experience, high school diploma or GED, customer service experience, clear criminal record, Provincial Cannabis Certification, cash management, communication, and supervisory skills.
1w
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Retail Experience Lead
Toronto, Ontario, Canada
$20-$24/hr OnsiteFull Time
2+ YOERequires 2 years of retail experience, high school diploma/GED, customer service experience, provincial cannabis certification, clear criminal record, cash management, communication, and supervisory skills.
1w
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Retail Experience Lead
Toronto, Ontario, Canada
$19-$24/hr OnsiteFull Time
2+ YOERequires 2 years of retail experience, high school diploma or GED, customer service experience, clear criminal record, provincial cannabis certification, cash management, and strong communication and supervisory skills.
1mo
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Customer Lead
Toronto, Ontario, Canada
HybridFull Time
Project delivery and client relationship lead for regulatory and technology implementations in financial services; strong stakeholder management, workshop facilitation, UAT, and Agile/JIRA experience.
JIRA, Agile, DevOps, SCRUM
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Director Customer Experience Business Delivery
Toronto, Ontario, Canada
$120k-$160k/yr HybridFull Time
10+ YOE10+ years leading enterprise CRM platforms (ideally Microsoft Dynamics); experience with CRM roadmaps, data strategy and Customer 360; strong product ownership, cross-functional leadership, and stakeholder influence.
Microsoft Dynamics, CRM
1mo
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Client Experience Manager
Toronto, Ontario, Canada
$70k-$80k/yr HybridFull Time
2+ YOECollege diploma or bachelor's, 2+ years leading customer success teams, account management/B2B sales experience, CRM and ERP familiarity, Ontario driver's license, strong communication skills.
HubSpot, Salesforce, Monday.com, Google Apps, Microsoft Office Suite, ERP
2w
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Customer Success Lead
Toronto, Ontario, Canada
HybridFull Time
5+ YOE5–7 years in Customer Success, Account Management, Implementation, or similar; enterprise customer ownership; adoption, retention, renewal, expansion, executive communication, CRM, and cross-functional product experience.
Attio, APIs
2w
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Customer Care Team Lead, Ticket Services
Toronto, Ontario, Canada
$45k-$48k/yr OnsiteFull Time
2+ YOERequires 2+ years in ticketing, box office, or customer service, call centre experience, team leadership, Tessitura and MS Office knowledge, strong communication, and weekend/evening availability.
Tessitura, Microsoft Office
2w
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Lead, Customer Service
Orchard Park, New York, United States
OnsiteFull Time
1+ YOEHigh school diploma or GED and one year of related experience or training, or an equivalent combination of education and experience. Requires customer service, reporting, communication, and staff support skills.
AS-400, CDR
1mo
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Customer Support Team Lead
Toronto or Canada or Europe or South America
RemoteFull Time
2+ YOE2+ years coaching, people management, and customer support experience; strong coaching, data-driven problem solving, and communication skills; familiarity with Zendesk, Metabase, and Amazon Connect; ability to work overlapping EST/PST hours and weekend shifts.
Zendesk, Metabase, Amazon Connect
1mo
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Senior Experience Strategist
Toronto, Ontario, Canada
$65k-$115k/yr OnsiteFull Time
7+ YOE7+ years in CRM/customer experience strategy with agency experience; expert in omni-channel strategy, journey mapping, audience segmentation, executive communication, and leading cross-functional teams.
Salesforce Marketing Cloud, Adobe Experience Cloud, Braze, Google Analytics 4, Adobe Analytics, Salesforce, Adobe, Google, AWS, Microsoft, Shopify
1w
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Lead Customer Service Coordinator
Amherst, New York, United States
$21/hr OnsiteFull Time
Requires customer service, communication, problem-solving, leadership, time management, coordination, critical thinking, service orientation, and customer support experience.
Five9
3d
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Lead Customer Service Associate
Toronto, Ontario, Canada
$23-$25/hr OnsiteFull Time
2+ YOEHigh school diploma required; associate's or bachelor's preferred. Requires 2–4 years of customer service experience, strong communication and conflict-resolution skills, organization, problem-solving, CRM and Microsoft Office proficiency.
Customer Relationship Management (CRM) systems, Microsoft Office, Greenhouse Applicant Tracking System
1mo
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Customer Success Lead, SMB (Tech Touch)
Toronto, Ontario, Canada
$80k-$120k/yr HybridFull Time
Experience building and running a tech-touch SMB customer success motion, ownership of retention metrics (GDR/NDR), proficiency with CS tooling and data-driven automation, and AI-assisted workflow experience.
Gainsight, Vitally, ChurnZero, Salesforce, Pendo, Gong, Outlook, Gmail
1mo
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Lead Customer Service Advisor
Buffalo, New York, United States
$17-$20/hr OnsiteFull Time
3+ YOEHigh school diploma, 3+ years service industry experience, valid driver\u0002s license, ability to lift 50 lbs, strong automotive service knowledge, mentoring and escalation handling, ability to work days/nights/weekends/holidays.
3w
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Customer Service Manager
Amherst, New York, United States
$22-$23/hr OnsiteFull Time
Customer service experience in food service, grocery, or retail; multitasking and computer skills; ability to lead and train team members.
3d
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Manager, Customer Success
Canada or Toronto or Quebec
$100k-$146k/yr RemoteFull Time
4+ YOE2+ MgmtRequires 4+ years in Customer Success, Account Management, or Customer Experience in SaaS, including 2+ years leading CSMs. Experience driving retention, expansion, renewals, cross-functional outcomes, data use, and automation required.
AI, automation, SaaS, Ticketmaster, Shopify
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