18 director customer success jobs at 17 companies in Everett, MA
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Director of Customer Success
Salem, New Hampshire, United States
OnsiteFull Time
Customer Success or account management experience, direct people leadership, strategic planning, customer relationship management, data analysis, communication, escalation management, and technical aptitude are required.
1w
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
2mo
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Director, Customer Experience & Scaled Success
Boston, Massachusetts, United States
$116k-$215k/yr HybridFull Time
8+ YOE8-10+ years in Customer Success/Experience, lifecycle programs, and scalable engagement systems; strong cross-functional leadership and data-driven mindset.
3w
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Client Success Director
St. Petersburg or Boston or St. Louis or Atlanta or Morristown
$153k-$194k/yr HybridFull Time
10+ YOESenior leader with 10+ years driving client success at scale, strong financial and operational management, organizational design, change management, AI tool proficiency, and executive influence.
2mo
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Director, Customer Success Data Engineering
Boston, Massachusetts, United States
$170k-$347k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years in data platform/modeling or analytics engineering with 3+ years leading teams; experience designing data models for AI, modern data stack (Snowflake, dbt), pipeline testing/monitoring, and strong cross-functional communication.
Snowflake, dbt, Airflow, Kafka, Kinesis
4w
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Assistant Director, Employer Success
Waltham, Massachusetts, United States
$73k-$80k/yr OnsiteFull Time
3+ YOEBachelor's degree and 3-5 years experience in employer relations, career services, customer success or related field; CRM and Handshake familiarity; strong communication, organization, and compliance knowledge.
Handshake, CRM
3w
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Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton or San Diego
$187k-$281k/yr HybridFull Time
15+ YOEBachelor's degree preferred, 15 years in customer success/experience or related fields, proven cross-functional leadership, strong analytical and program management skills, experience with lifecycle programs and driving retention.
Customer Data Platform (CDP), NPS
3w
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Director, Customer Growth
Texas or Boston or Seattle or San Francisco
RemoteFull Time
10+ YOE3+ Mgmt10+ years in account management/customer success or sales leadership, 3+ years managing teams, experience with account expansion and new business in SaaS/AI, strong C-level influence and cross-functional collaboration, Bachelor’s degree required (MBA preferred).
1mo
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Client Success Relationship Manager, Director
Boston, Massachusetts, United States
$160k-$180k/yr HybridFull Time
4+ YOE4+ years account/customer management experience in enterprise software or consulting, BA/BS or equivalent experience preferred, strong communication, presentation, and strategic account skills, ability to travel 15-30%.
SS&C Advent
1w
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Sr. Director, Customer Marketing
Waltham, Massachusetts, United States
$288k-$313k/yr HybridFull Time
12+ YOE7+ MgmtRequires a bachelor's degree, 12+ years in B2B marketing, 7+ years managing teams, enterprise technology experience, and success leading customer marketing programs; MBA and cybersecurity experience preferred.
Salesforce, Adobe Marketo, Gainsight
1mo
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Associate Director of Client Success – Launch Accelerator
East Norriton or Waltham or New York City or Princeton
$125k/yr OnsiteFull Time
5+ YOE5+ years pharma/biotech launch or PMO experience, 3+ years client-facing SaaS adoption experience, strong project management and communication skills, SaaS/digital transformation experience, ability to drive client value and growth.
Launch Accelerator, GenAI, SaaS
2mo
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Director, Customer Deployment & Delivery
Boston, Massachusetts, United States
$109k-$202k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years leading enterprise SaaS implementation or professional services, 5+ years people leadership, P&C insurance experience preferred, proven success with complex deployments, strong consultative and cross-functional partnership skills, and curiosity about AI.
2w
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Senior Director, Customer Health & Critical Accounts
Austin or Boston or Chicago or Denver or Los Angeles or New York City or United States
$203k-$398k/yr RemoteFull Time
12+ YOE12+ years in customer success/program management with people-leadership experience; proven track record building programs and executive reporting; data-driven, strong cross-functional and executive communication; familiarity with cloud or database technical challenges.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
2w
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Enterprise Account Director
Boston or New York or Vancouver or Vancouver or North America
$175k-$225k/yr HybridFull Time
6+ YOE6+ years in strategic account management/customer success with enterprise clients, revenue retention and growth ownership, bilingual English/Spanish, executive relationship management, product and cross-functional collaboration, willingness to travel.
1w
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Director of Sales
Woodbridge or Boston
$165k-$219k/yr OnsiteFull Time
5+ YOE5+ MgmtRequires a bachelor's degree and 5+ years of insurance leadership experience, with success managing large teams, transformation, customer-facing operations, and multi-state personal lines distribution.
CRM, LinkedIn Learning
1mo
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Senior Director of Account Management, Financial Services (Strategics)
Chicago or Boston or New York City or United States
$200k-$250k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in sales/account management/client success,5+ years people management,2+ years managing managers,ability to operationalize customer journeys and communicate complex issues simply.
1mo
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Executive Director – Senior Living
Newton, Massachusetts, United States
$115k-$171k/yr OnsiteFull Time
Prior executive leadership experience in senior living/healthcare or general management; proven success driving occupancy, revenue and operational performance; P&L, budgeting, team leadership, sales or customer relationship experience preferred.
1mo
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Director, Strategic Accounts - Health Systems
Boston, Massachusetts, United States
$112k-$204k/yr HybridFull Time
5+ YOE5–10 years in sales/account management/customer success in healthcare; Bachelor’s required (Master’s/PhD a plus); strong strategic planning, communication, project management, CRM experience.
SOPHiA DDM Platform, CRM
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