332 director customer success jobs at 261 companies in United States
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Director, Customer Success
Ottawa or Mesa
RemoteFull Time
10+ YOE5+ MgmtLead customer success strategy and operations; 10+ years in CS; 5+ years managing teams; SaaS experience; public sector experience preferred.
1w
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Customer Success Director
Rochelle Park or New Jersey
RemoteFull Time
5+ YOERequires 5+ years in customer-facing account management, Customer Success, consulting, or support; portfolio management; retention outcomes; playbook-led motions; communication, commercial acumen, prioritization, and reporting skills.
AI, SaaS
3d
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Director, Customer Success
Wilmington, North Carolina, United States
HybridFull Time
Bachelor's degree required. Requires progressive customer success, experience, operations, contact center, or related leadership experience; organization building, CRM/customer technology, analytics, process improvement, executive relationships, and communication skills.
Unified Contact Center, CRM, workflow automation, AI, customer communications, Unified Communication and Collaboration platforms
2mo
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Customer Success Director
United States
$130k-$160k/yr RemoteFull Time
7+ YOE7+ years in customer success or account management in healthcare technology; proven renewals/upsells; CS process building; executive presence; analytics-driven; startup experience helpful.
Epic, Meditech, Cerner, EHR systems
2mo
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Director, Customer Success
New York City, New York, United States
$170k-$250k/yr OnsiteFull Time
10+ YOE8+ Mgmt10+ years in SaaS customer success or customer-facing roles, 8+ years managing mid-to-large teams, experience with complex contract negotiations, cross-functional leadership, strong communication, analytical and project management skills.
1mo
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Customer Success Director
New York or Santa Barbara
$110k-$135k/yr HybridFull Time
5+ YOE5+ years account management/customer success experience, bachelor\u0002s or equivalent, strong digital marketing and SaaS aptitude, strategic account planning, excellent communication and problem-solving skills.
1mo
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Director, Customer Success
Tysons Corner, Virginia, United States
HybridFull Time
15+ YOE8+ Mgmt15+ years in customer success or related roles with 8+ years managing leaders; SaaS expertise; proven NRR ownership; analytics and AI-driven operations experience; bachelor’s degree required.
2mo
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Director, Customer Success
New York City or Santa Barbara
$220k-$280k/yr OnsiteFull Time
8+ YOE5+ Mgmt8+ years in customer success with 5+ years managing teams in B2B SaaS; experience owning renewals, risk management, metrics, and cross-functional partnerships; strong technical instincts and coaching ability.
1mo
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Customer Success Director
Fort Lauderdale, Florida, United States
FieldFull Time
10+ YOE10+ years in customer success or account management at B2B SaaS, enterprise account experience, renewal ownership, travel 25–35%, strong communication and project management, CRM/CS tooling experience.
Salesforce, HubSpot, Gainsight
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Customer Success Director
Atlanta, Georgia, United States
HybridFull Time
Proven enterprise SaaS customer success/account management experience, people leadership, portfolio management, retention/renewal delivery, experience in financial services or lending, familiarity with Loan IQ and SaaS transformations.
Loan IQ
3w
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Director, Customer Success
New York City, New York, United States
$100k-$230k/yr HybridFull Time
5+ YOERequires 5–10 years in customer success or account management in Ad Tech, paid media expertise, technical understanding of Ad Tech platforms, outcome focus, sales acumen, and process documentation skills.
DSPs, SSPs, SaaS, Privacy-Enhancing Technologies (PETs)
2mo
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Customer Success Director
El Segundo, California, United States
$155k-$175k/yr OnsiteFull Time
8+ YOERequires 8+ years in customer success, account management, or post-sale B2B SaaS; direct people management; process-building; enterprise CSM tooling; KPI, dashboard, and data-driven decision skills.
Gainsight, Totango, ChurnZero
1mo
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Director, Customer Success
Chicago, Illinois, United States
$132k-$155k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years in customer success or related SaaS/legal tech roles, 3+ years people leadership, bachelor’s in tech or legal, experience with eDiscovery tools, and proven ability to drive adoption, retention, and NRR.
Reveal, Logikcull, Brainspace, Salesforce, Gainsight
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Director, Customer Success
Toronto or New York City or San Francisco
$221k-$260k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in SaaS Customer Success with 5+ years managing managers; experience owning NRR, building orgs, and scaling AI-driven CS models; strong commercial judgment and cross-functional leadership.
ChatGPT, Claude, Granola, Slack
1mo
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Director, Customer Success
Santa Monica or New York City or Los Angeles
$131k-$156k/yr HybridFull Time
7+ YOE2+ Mgmt7–10 years in Customer Success or Account Management (SaaS/data analytics), 2–4 years people management, proven revenue ownership, executive relationship skills, CRM proficiency, and a bachelor’s degree preferred.
2mo
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Director of Customer Success
Pasco, Washington, United States
$25-$30/hr OnsiteFull Time
Executive assistant–style Director of Customer Success: self-starter, highly organized, discreet, strong communicator, problem-solver who can own client experience, manage calendar/communications, and build scalable systems.
2mo
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Customer Success Director
El Segundo, California, United States
OnsiteFull Time
HiveWatch: Provides an AI-powered platform for centralizing physical security operations.
8+ YOE8+ years in customer success/account management in B2B SaaS, direct people management experience, proven post-sale/process building, experience with enterprise CSM tooling, analytical and data-driven, based in or willing to work from El Segundo, CA with regular customer travel.
Gainsight, Totango, ChurnZero
4w
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Director, Customer Success (Enterprise)
United States or Canada
$168k-$252k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years in enterprise Customer Success with NRR and expansion ownership, 10+ years people management, experience with success frameworks, Gainsight and Salesforce familiarity, cybersecurity background preferred.
Gainsight, Salesforce
1mo
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Associate Director, Customer Success
United States or New York City
$146k-$168k/yr RemoteFull Time
3+ YOE2+ Mgmt3+ years in Customer Success or client-facing role with 2+ years managing Customer Success teams; experience with retention/renewals, Salesforce, strong analytical and communication skills; able to work CST/EST and travel quarterly to NYC.
Salesforce, Gainsight
6d
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Director, Customer Success
Denver, Colorado, United States
$210k-$240k/yr RemoteFull Time
8+ YOE3+ Mgmt8+ years in enterprise B2B SaaS customer success, account management, or professional services; 3+ years managing CS teams; cybersecurity, SecOps, or Enterprise AI experience; CRM and customer success platform proficiency.
Salesforce, ChurnZero, Gainsight, Totango, Planhat
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