116 senior customer success manager jobs at 90 companies in Everett, MA
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Senior Customer Success Manager
Burlington, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years in Customer Success, Consulting, or technical account management; strong communication; ability to manage multiple priorities; experience with strategic relationships; Bachelor's degree (Masters preferred).
2mo
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Senior Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in enterprise SaaS customer-facing roles, proven experience managing strategic accounts, leading executive reviews, driving adoption and retention, customer health management, cross-functional partnership, and experience with customer success platforms.
Gainsight, Totango, ChurnZero, Planhat, CRM, Salesforce, Gong, Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini
2w
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Senior Customer Success Manager
Cambridge or Massachusetts
RemoteFull Time
5+ YOERequires 5+ years in customer success, consulting, partnerships, account management, or implementation within pharmaceutical, biopharma, biotech, or life sciences industries, plus drug development and portfolio management knowledge.
AI/ML, HubSpot
2mo
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Senior Customer Success Manager, Enterprise
Burlington or New York
$101k-$115k/yr HybridFull Time
5+ YOE5-6 years of customer success or equivalent experience; strong relationship-building, analytical and consulting mindset; client-facing; ability to turn data into actionable insights.
3w
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Senior Customer Success Manager
Boston, Massachusetts, United States
$90k-$105k/yr HybridFull Time
5+ YOE5+ years in SaaS customer success or account management with renewals, upsell experience; strong relationship, negotiation, and organizational skills; experience with Salesforce and customer-success tools.
Salesforce, Gong.io, Outreach, Catalyst
2w
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Manager, Customer Success
Cambridge, Massachusetts, United States
$108k-$115k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent; 5+ years of customer success or sales experience; 2+ years managing customer-facing teams of 3+; SaaS or insurance experience preferred.
EverQuote Pro
3w
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Customer Success Manager
Hudson, Massachusetts, United States
$120k-$140k/yr OnsiteFull Time
5+ YOE5+ years in customer success/account management in industrial or IT/OT environments; renewals and managed services experience; working knowledge of networking and industrial control systems; Six-Sigma Green Belt; strong communication and leadership.
Rockwell, Schneider, Aveva, KMS
2w
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Customer Success Manager
Boston or New York City
HybridFull Time
8+ YOERequires 8+ years in customer success, relationship management, or account strategy within investment operations technology or financial services, plus institutional account growth expertise and executive communication skills.
HubSpot, Gong
13h
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Senior Customer Success Manager
Newton or Auburndale
$85k-$90k/yr HybridFull Time
4+ YOEBachelor's degree and 4+ years of customer-facing customer success experience, preferably in software or sales and marketing; knowledge of B2B digital marketing, ad tech, automation, lead generation, and content marketing.
1mo
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Enterprise Customer Success Manager
Boston or San Francisco or New York City or London or Sydney
$132k-$165k/yr OnsiteFull Time
7+ YOE7+ years in customer success or account management in SaaS/analytics; strong analytics, communication, and account growth skills; experience with SQL and cloud analytics platforms.
SQL, Snowflake, Databricks, Redshift, BigQuery, Python
1mo
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Customer Success Manager - Boston
Boston, Massachusetts, United States
$110k-$135k/yr OnsiteFull Time
5+ YOE5+ years in customer success or account management in B2B software; renewal ownership; executive presence; Salesforce proficiency; ability to interpret product usage and drive outcomes.
Salesforce, Gainsight
1mo
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Manager of Customer Success
Washington D.C. or Boston or Indianapolis or New York or San Francisco
HybridFull Time
8+ YOE5+ Mgmt5+ years managing customer success teams, 8+ years in localization/LSP industry, experience with AI and technical integrations, expertise in CS metrics (NRR, CSAT), strong communication and cross-functional collaboration.
Adobe Experience Manager, Webflow, Salesforce, GitHub, Google Drive
1mo
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Global Customer Success Manager
Boston, Massachusetts, United States
$121k-$129k/yr HybridFull Time
7+ YOEBachelor's degree in Business Admin, Data Science, Chemistry or related and 7 years' experience required; experience with platform implementation, client success, KPI reporting, ROI storytelling, and presenting to senior clients; up to 10% travel.
gfknewron, Newron, LinkedIn Learning
1w
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Sr Customer Success Manager
Boston or New York City or Washington
$120k-$179k/yr HybridFull Time
5+ YOERequires 5+ years managing large healthcare enterprise relationships, customer success, sales, or software consulting; SaaS experience, communication skills, bachelor's degree or equivalent, and up to 30% travel.
SaaS, Workday, Oracle, SAP, PeopleSoft
6d
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Customer Success Manager
Burlington or Massachusetts
RemoteFull Time
5+ YOERequires 5+ years in customer success, account management, strategic accounts, or enterprise SaaS, with executive relationship management, renewals, expansion, retention targets, strong business acumen, and communication skills.
Connected Workforce Software, MES, CMMS
1mo
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Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in Customer Success or Account Management; customer-facing experience; commercial mindset with data-analysis skills; proactive, able to drive adoption, retention, upsell, and lead strategic reviews.
2mo
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Sr. Customer Success Manager
Boston, Massachusetts, United States
$85k-$157k/yr HybridFull Time
5+ YOE5+ years in customer success or related roles with enterprise customers; strong relationship building, cross-functional collaboration, consultative support, metrics-driven, and ability to travel about once a month.
Hi Marley
1d
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Customer Success Program Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOERequires 5–7+ years in program management, customer success, or a customer-facing role; cross-functional delivery, stakeholder management, project management, communication, Jira and HubSpot proficiency. Bachelor's degree and PMP/CSM preferred.
Jira, HubSpot
1d
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Customer Success Manager, Customer Digital Products
Burlington or Bedford or United States
$128k-$193k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years in a B2B environment, preferably in product or business management, strategic planning, sales, customer success, or commercial execution; life science or pharma experience required.
analytics tools
2mo
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Strategic Customer Success Manager
Boston or Encinitas
$107k-$145k/yr HybridFull Time
7+ YOE7+ years in manufacturing, manufacturing software, or senior customer success/technical account roles; enterprise account management, executive presence, multi-site rollout experience; familiarity with manufacturing processes. US citizenship or green card required.
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