63 escalation manager jobs at 35 companies in Chicopee, MA
2w
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Program Manager
Hartford, Connecticut, United States
$65k-$67k/yr OnsiteFull Time
3+ YOEBachelor's degree required (Master's preferred),3+ years administrative/supervisory experience in behavioral health,proficient with Microsoft Office and EHR,valid driver's license and vehicle,ability to de-escalate crises and supervise staff.
Microsoft Office, Electronic Health Record
1mo
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District Installation Manager Shrewsbury, MA
Shrewsbury, Massachusetts, United States
$65k-$80k/yr OnsiteFull Time
10+ YOEOversee installation lifecycle, lead field teams, manage scheduling, inspections, customer escalations, and job financials; 10 years experience and bachelor's degree preferred; must be 18 and legally authorized to work.
3w
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Manager, Regional Service, East
Tewksbury, Massachusetts, United States
$100k-$135k/yr OnsiteFull Time
Proven leadership of field service teams, operational management of service KPIs and workforce planning, customer escalation resolution, technical-commercial alignment, ServiceMax and MS Office experience; willingness to travel up to 25%.
ServiceMax, MS Office
2mo
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Manager, Behavioral Health Technicians
Holyoke, Massachusetts, United States
OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree; three years behavioral health experience; one year leadership/management preferred; CPR and de-escalation certifications required within 30 days of employment.
3w
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Springfield, Massachusetts - District Manager
Springfield, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to hire/coach managers, scheduling, inventory, budgeting, customer escalation resolution, valid driver's license, pass background/drug checks.
Microsoft Office
1w
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Behavior Manager (2 Positions)
East Hartford, Connecticut, United States
$23/hr OnsiteFull Time
Provide classroom behavior management, de-escalation, implement treatment plans, supervise students (including on buses), document incidents; some college and experience with disruptive behavior desirable.
1mo
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Manager, Investor Services
Evansville or New York City or Union or Windsor
$80k-$150k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's in finance/accounting/business/economics required; 5+ years in investor services or fund administration; 2+ years people management; client-facing escalation experience; fund onboarding, reporting, compliance, and process improvement skills.
2w
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Lead Director, Stop Loss Relationship Management
Hartford or Ohio or Georgia or Vermont or West Virginia or Maryland or Massachusetts or South Carolina or Michigan or Maine or New York or Virginia or District of Columbia or North Carolina or Florida or Indiana or Pennsylvania or New Jersey or New Hampshire or Rhode Island or Delaware or Kentucky or Tennessee
$100k-$232k/yr HybridFull Time
10+ YOE10+ years leading complex operations, program or relationship management; experience driving governance, escalations, financial risk mitigation, carrier/vendor management, and executive reporting.
1w
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Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
SAP, SFDC, Salesforce, EDI
1mo
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Residential Coordinator Supervisor
Washington, Connecticut, United States
$23-$26/hr OnsiteFull Time
Must be 21+, valid driver’s license, experience in human services with children/adolescents, supervisory skills, ability to de-escalate, document incidents, and manage campus safety; bachelor’s preferred.
1mo
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Educational Assistant - West Street School
Southbridge, Massachusetts, United States
OnsiteFull Time
Associate degree required; support teachers in classroom instruction, behavior management, student monitoring, documentation, and use of district training in physical management and de-escalation.
4w
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Customer Service Lead Starting at $19 hourly
West Hartford, Connecticut, United States
$19/hr OnsiteFull Time
Provide friendly customer service, schedule deliveries, manage payments, resolve escalated issues, communicate effectively, and support sales and operations in a retail showroom.
CRM (Customer Relationship Management), Ticketing system
1w
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Dean of Students
Richmond, Massachusetts, United States
$60k-$80k/yr OnsiteFull Time
Bachelor's in social work or related field; knowledge of de-escalation/behavior management; competency with integrated software systems and Microsoft Office; strong written/verbal and interpersonal skills.
Microsoft Office
1mo
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Registered Nurse (RN), Adolescent Inpatient Behavioral Health, 24 Hours, Night shift
Holyoke, Massachusetts, United States
$43-$60/hr OnsiteFull Time
Active MA RN license, CPR required, BSN preferred, experience in psychiatric/inpatient or substance-use disorders preferred, crisis management and de-escalation skills.
1mo
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Claims Consultant
South Ashburnham, Massachusetts, United States
$48k-$55k/yr OnsiteFull Time
4+ YOEAdjudicate and manage disability/FMLA/PFL claims, review medical records, determine benefits, handle escalations; requires FINEOS experience and strong analytical and communication skills.
FINEOS, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
6d
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Registered Behavior Technician
Torrington, Connecticut, United States
$21-$25/hr OnsiteFull Time, Temporary
Behavior management knowledge, PMT training, crisis prevention and de-escalation skills; advanced degree preferred or ParaPathways exam. RBT credential required within 100 days.
3w
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ProCall Supervisor
Middletown, Connecticut, United States
OnsiteFull Time
Supervisory experience in wholesale/retail or customer support; strong leadership, communication, organizational and decision-making skills; ability to analyze performance data and manage staffing, labor costs, and customer escalations.
CRM/TAMS
1d
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Commercial Insurance Analyst
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$20-$48/hr RemoteFull Time
2+ YOERequires 2+ years of commercial property hazard and liability insurance experience; call center, client management, escalation resolution, commercial lending, problem-solving, and communication skills preferred.
Microsoft Excel
1d
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Assistant Director for Individual Shelter Programs & Outreach
Springfield or Holyoke
$78k-$80k/yr FieldFull Time
3+ MgmtBachelor's degree preferred and/or 3+ years of supervisory experience in shelter, housing, or human services operations; residential-setting experience, driver's license, vehicle, crisis management, and de-escalation skills required.
Human Resources (HR)
1mo
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Special Education Paraprofessional (RMS)
Pittsfield or Pittsfield
OnsiteFull Time
Must be Highly Qualified per NCLB (associate degree or passing ParaPro or WorkKeys), experience with middle school students with disabilities, strong communication and behavior management, willing to train in de-escalation/restraint.
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