64 escalation manager jobs at 37 companies in Springfield, MA
1w
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Program Manager
Hartford, Connecticut, United States
$65k-$67k/yr OnsiteFull Time
3+ YOEBachelor's degree required (Master's preferred),3+ years administrative/supervisory experience in behavioral health,proficient with Microsoft Office and EHR,valid driver's license and vehicle,ability to de-escalate crises and supervise staff.
Microsoft Office, Electronic Health Record
4w
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Multinational Network Manager
Alexandria or Alpharetta or Brea or Charlotte or Chicago or Cincinnati or Clinton or Columbus or Frisco or Greenwood Village or Hartford or Houston or King of Prussia or Lake Mary or Los Angeles or Naperville or New York or United States or San Antonio or San Francisco or Scottsdale
$68k-$130k/yr HybridFull Time
2+ YOE2+ years insurance experience preferred, multinational experience preferred; strong communication, analytical and organizational skills; ability to manage network partners, portals, billing, and escalations.
Global Online
3w
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District Installation Manager Shrewsbury, MA
Shrewsbury, Massachusetts, United States
$65k-$80k/yr OnsiteFull Time
10+ YOEOversee installation lifecycle, lead field teams, manage scheduling, inspections, customer escalations, and job financials; 10 years experience and bachelor's degree preferred; must be 18 and legally authorized to work.
2mo
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Manager, Behavioral Health Technicians
Holyoke, Massachusetts, United States
OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree; three years behavioral health experience; one year leadership/management preferred; CPR and de-escalation certifications required within 30 days of employment.
2w
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Springfield, Massachusetts - District Manager
Springfield, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to hire/coach managers, scheduling, inventory, budgeting, customer escalation resolution, valid driver's license, pass background/drug checks.
Microsoft Office
1d
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Behavior Manager (2 Positions)
East Hartford, Connecticut, United States
$23/hr OnsiteFull Time
Provide classroom behavior management, de-escalation, implement treatment plans, supervise students (including on buses), document incidents; some college and experience with disruptive behavior desirable.
1mo
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Plan Management Manager
Hartford or Connecticut
$97k-$122k/yr HybridFull Time
6+ YOE2+ MgmtBachelor's degree in business or equivalent; 6+ years in plan management/retirement services with 2+ years supervisory experience; strong leadership, KPI monitoring, escalation handling, and operations/process improvement skills.
1mo
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Manager, Investor Services
Evansville or New York City or Union or Windsor
$80k-$150k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's in finance/accounting/business/economics required; 5+ years in investor services or fund administration; 2+ years people management; client-facing escalation experience; fund onboarding, reporting, compliance, and process improvement skills.
3w
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Retail Store Manager - WESTFARMS MALL
Farmington, Connecticut, United States
OnsiteFull Time
2+ YOE2+ years management experience (retail preferred); proven sales and operational results; hiring, coaching, and talent development; strong communication, de-escalation, and customer-focused leadership; ability to lift up to 50 lbs and work varied shifts.
1w
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Lead Director, Stop Loss Relationship Management
Hartford or Ohio or Georgia or Vermont or West Virginia or Maryland or Massachusetts or South Carolina or Michigan or Maine or New York or Virginia or District of Columbia or North Carolina or Florida or Indiana or Pennsylvania or New Jersey or New Hampshire or Rhode Island or Delaware or Kentucky or Tennessee
$100k-$232k/yr HybridFull Time
10+ YOE10+ years leading complex operations, program or relationship management; experience driving governance, escalations, financial risk mitigation, carrier/vendor management, and executive reporting.
4d
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Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
SAP, SFDC, Salesforce, EDI
1mo
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Residential Coordinator Supervisor
Washington, Connecticut, United States
$23-$26/hr OnsiteFull Time
Must be 21+, valid driver’s license, experience in human services with children/adolescents, supervisory skills, ability to de-escalate, document incidents, and manage campus safety; bachelor’s preferred.
4d
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Customer Service Representative
Avon, Connecticut, United States
$18/hr OnsiteFull Time
Provide friendly customer service, manage delivery scheduling and payments, resolve escalations, strong communication and multitasking for a retail schedule.
1mo
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Educational Assistant - West Street School
Southbridge, Massachusetts, United States
OnsiteFull Time
Associate degree required; support teachers in classroom instruction, behavior management, student monitoring, documentation, and use of district training in physical management and de-escalation.
21h
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Dean of Students
Richmond, Massachusetts, United States
$60k-$80k/yr OnsiteFull Time
Bachelor's in social work or related field; knowledge of de-escalation/behavior management; competency with integrated software systems and Microsoft Office; strong written/verbal and interpersonal skills.
Microsoft Office
1mo
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Registered Nurse (RN), Adolescent Inpatient Behavioral Health, 24 Hours, Night shift
Holyoke, Massachusetts, United States
$43-$60/hr OnsiteFull Time
Active MA RN license, CPR required, BSN preferred, experience in psychiatric/inpatient or substance-use disorders preferred, crisis management and de-escalation skills.
3w
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Claims Consultant
South Ashburnham, Massachusetts, United States
$48k-$55k/yr OnsiteFull Time
4+ YOEAdjudicate and manage disability/FMLA/PFL claims, review medical records, determine benefits, handle escalations; requires FINEOS experience and strong analytical and communication skills.
FINEOS, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
2w
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ProCall Supervisor
Middletown, Connecticut, United States
OnsiteFull Time
Supervisory experience in wholesale/retail or customer support; strong leadership, communication, organizational and decision-making skills; ability to analyze performance data and manage staffing, labor costs, and customer escalations.
CRM/TAMS
1mo
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Customer Advocacy Agent, Holyoke MA
Holyoke, Massachusetts, United States
$18/hr OnsiteFull Time
2+ YOE2+ years customer service experience; strong verbal and written communication; proactive, collaborative, and solution-oriented; ability to manage email inboxes, Slack, on-floor customer interactions, and escalate issues.
Slack
4w
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School Adjustment Counselor
Sheffield, Massachusetts, United States
$50k/yr OnsiteFull Time
3+ YOEMA DESE SAC and LicSW required; 3+ years experience preferred; strong communication, de-escalation, time-management, and counseling skills; ability to coordinate services and work with diverse families.
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