59 escalation manager jobs at 33 companies in New Britain, CT
3w
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Program Manager
Hartford, Connecticut, United States
$65k-$67k/yr OnsiteFull Time
3+ YOEBachelor's degree required (Master's preferred),3+ years administrative/supervisory experience in behavioral health,proficient with Microsoft Office and EHR,valid driver's license and vehicle,ability to de-escalate crises and supervise staff.
Microsoft Office, Electronic Health Record
2w
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Project Manager Leverager
Westport or New York City
$155k-$250k/yr HybridFull Time
Experience supporting senior leaders and managing defined projects, high-volume calendar management, strong written/oral communication, organizational skills, stakeholder coordination, and sound judgment to escalate when needed.
2mo
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Manager, Behavioral Health Technicians
Holyoke, Massachusetts, United States
OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree; three years behavioral health experience; one year leadership/management preferred; CPR and de-escalation certifications required within 30 days of employment.
4w
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Springfield, Massachusetts - District Manager
Springfield, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to hire/coach managers, scheduling, inventory, budgeting, customer escalation resolution, valid driver's license, pass background/drug checks.
Microsoft Office
2w
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Case Manager - FT (59666)
Bridgeport, Connecticut, United States
OnsiteFull Time
1+ YOEProvide case management for adults in a residential recovery house: assessments, referrals, discharge planning, group facilitation, medication monitoring, documentation, and crisis de-escalation.
Accumedic
2w
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Behavior Manager (2 Positions)
East Hartford, Connecticut, United States
$23/hr OnsiteFull Time
Provide classroom behavior management, de-escalation, implement treatment plans, supervise students (including on buses), document incidents; some college and experience with disruptive behavior desirable.
2mo
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Plan Management Manager
Hartford or Connecticut
$97k-$122k/yr HybridFull Time
6+ YOE2+ MgmtBachelor's degree in business or equivalent; 6+ years in plan management/retirement services with 2+ years supervisory experience; strong leadership, KPI monitoring, escalation handling, and operations/process improvement skills.
1mo
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Senior Manager, Provider Relations (Metro NY)
New York or Staten Island or Yonkers or Long Island City or Astoria or Kings Park or Central Islip or Eastchester or Poughkeepsie or New Rochelle or Newburgh or White Plains or Spring Valley or Carmel or Kingston or Hempstead or Brooklyn or New Jersey or Middletown or Oyster Bay or Bronx
$83k-$199k/yr HybridFull Time
7+ YOE7+ years in healthcare operations/provider relations or managed care; experience managing provider relationships and high-level escalations; knowledge of claims processing and provider service models; strong analytical skills; ability to travel within Metro NY. Bachelor's preferred.
Aetna's internal systems
1mo
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National Account Onsite Service Account Manager
Groton, Connecticut, United States
$73k-$130k/yr OnsiteFull Time
5+ YOE5+ years in healthcare/insurance/service delivery, 3+ years client-facing experience, high school or equivalent, ability to travel up to 75%, escalation management and cross-functional collaboration skills.
Salesforce, ServiceNow, ACET
2w
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Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
SAP, SFDC, Salesforce, EDI
1mo
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Residential Coordinator Supervisor
Washington, Connecticut, United States
$23-$26/hr OnsiteFull Time
Must be 21+, valid driver’s license, experience in human services with children/adolescents, supervisory skills, ability to de-escalate, document incidents, and manage campus safety; bachelor’s preferred.
6d
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Escalations Specialist
Louisville or Chicago or Norwalk or Jeffersonville
$54k-$60k/yr RemoteFull Time
Experience handling escalations or complaints, strong investigative and analytical skills, excellent written and verbal communication, complaint-system and Microsoft Office experience, and ability to manage complex cases independently.
Microsoft Office
1mo
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Educational Assistant - West Street School
Southbridge, Massachusetts, United States
OnsiteFull Time
Associate degree required; support teachers in classroom instruction, behavior management, student monitoring, documentation, and use of district training in physical management and de-escalation.
2w
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Customer Service Lead starting at $19 hourly
Waterford, Connecticut, United States
$19/hr OnsiteFull Time
Provide friendly customer service, manage deliveries and payments, resolve escalated issues, support a small team, and work retail schedules including nights, weekends, and holidays.
CRM (Customer Relationship Management), Ticketing system
1mo
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Registered Nurse (RN), Adolescent Inpatient Behavioral Health, 24 Hours, Night shift
Holyoke, Massachusetts, United States
$43-$60/hr OnsiteFull Time
Active MA RN license, CPR required, BSN preferred, experience in psychiatric/inpatient or substance-use disorders preferred, crisis management and de-escalation skills.
1w
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Registered Behavior Technician
Torrington, Connecticut, United States
$21-$25/hr OnsiteFull Time, Temporary
Behavior management knowledge, PMT training, crisis prevention and de-escalation skills; advanced degree preferred or ParaPathways exam. RBT credential required within 100 days.
4w
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ProCall Supervisor
Middletown, Connecticut, United States
OnsiteFull Time
Supervisory experience in wholesale/retail or customer support; strong leadership, communication, organizational and decision-making skills; ability to analyze performance data and manage staffing, labor costs, and customer escalations.
CRM/TAMS
1mo
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Guest Relations Specialist
Wilton, Connecticut, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience, strong written and verbal communication, ability to manage escalations, calm under pressure, customer-first mindset, available for after-hours support.
6d
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Assistant Director for Individual Shelter Programs & Outreach
Springfield or Holyoke
$78k-$80k/yr FieldFull Time
3+ MgmtBachelor's degree preferred and/or 3+ years of supervisory experience in shelter, housing, or human services operations; residential-setting experience, driver's license, vehicle, crisis management, and de-escalation skills required.
Human Resources (HR)
1mo
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Special Education Paraeducator-Rose City Program
Norwich, Connecticut, United States
$24/hr OnsiteFull Time
Associate's degree (60 credits) or passing Parapro exam prior to employment; de-escalation/physical management training provided; must be able to lift students and perform classroom support tasks.
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