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27 escalation manager jobs at 21 companies in Poway, CA

1mo
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Merchandising Manager - Environmental Chambers
Oceanside, California, United States
$75k-$85k/yr OnsiteFull Time
TestEquity
TestEquityNASDAQ: DSGR: Distributor of electronic test and measurement solutions.
Bachelor's in engineering or technical discipline required; product management experience in industrial/electronics distribution preferred; strong analytical skills and Microsoft Office proficiency; comfortable with risk escalation and aggressive timelines.
Microsoft Word, Microsoft Outlook, Microsoft Teams, Microsoft PowerPoint
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3mo
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Partner Manager, CNC & Sheet
North Bethesda or Los Angeles or San Diego
$108k-$140k/yr RemoteFull Time
Xometry
XometryNASDAQ: XMTR: Operates an AI-powered marketplace for custom manufacturing and prototyping.
8+ YOE8+ MgmtLead a partner network program, optimize supplier performance, build training, manage escalations, travel 20-25%.
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1mo
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Insurance Unit Manager/Supervisor
Poway or San Diego
$78k-$133k/yr HybridFull Time
GEICO
GEICO: Provides vehicle and property insurance services to consumers.
2+ YOE2+ Mgmt2+ years supervisory experience (or 4+ years without degree), ability to lead teams, analyze KPIs, manage customer escalations, and work flexible schedules including nights and weekends.
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1mo
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Assistant District Manager/Assistant Area Manager
Chula Vista, California, United States
$85k-$95k/yr FieldFull Time
Jimmy John's (Frankfort)
Jimmy John's (Frankfort): Individually owned and operated gourmet sandwich shop in Frankfort.
3+ YOE3+ years QSR/fast-casual or high-volume restaurant management experience; multi-unit support preferred. Ability to coach managers, drive P&L improvements, manage labor, inventory, ordering, cash controls, hiring/training, and handle store escalations. Valid driver's license and reliable transportation required.
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2w
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Senior Critical Account Manager, IES
Atlanta or Mountain View or New York or San Diego
$144k-$230k/yr OnsiteFull Time
Intuit
IntuitNASDAQ: INTU: Provides financial software for accounting, tax, and personal finance.
5+ YOE5+ years in enterprise customer success/technical account management with escalation experience; strong stakeholder management, exec communication, and product/engineering collaboration; familiarity with enterprise accounting workflows.
Salesforce, Airtable, Jira
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3h
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6657 - Assistant Store Manager PT
Temecula, California, United States
$18/hr OnsitePart Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Manage store operations, drive sales and KPIs, recruit/train and supervise staff, handle customer escalations, maintain inventory and cash procedures, and perform opening/closing duties.
MPOS, Lids Custom
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3w
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Healthcare Assistant Security Manager - San Diego, CA
San Diego, California, United States
OnsiteFull Time
Blackstone Consulting, Inc.
Blackstone Consulting, Inc.: A minority-owned global service provider delivering security, facility maintenance, staffing, and related services.
Requires security supervisor experience (including security guard/lead or law enforcement/military police supervisory background) and a Security Guard Card; duties include supervising staff, patrolling, de-escalation, incident response, and reporting.
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4w
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Sr. Professional, Client Account Services
San Diego or Dallas
$74k-$100k/yr OnsiteFull Time
Cotality
Cotality: Provides property data, analytics, and workflow intelligence solutions.
5+ YOEBachelor’s degree or equivalent; 4+ years mortgage industry experience and 5+ years in client-facing or account management roles. Strong onboarding, client engagement, UAT, escalation management, and mentoring skills.
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2w
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Caregiver Liaison and Admin Friday to Tuesday
La Jolla, California, United States
$23-$25/hr OnsiteFull Time
Cheer Home Care
Cheer Home Care: Provides personalized in-home care and nursing services for seniors.
Friendly, organized, technology-comfortable candidate to manage scheduling, front-desk reception, caregiver support, and escalation during Friday–Tuesday schedule including weekend/overnight coverage.
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3d
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Patient Service Representative
San Diego, California, United States
$24-$27/hr OnsiteFull Time
California Protons Cancer Therapy Center
California Protons Cancer Therapy Center: Provides targeted proton beam therapy for specialized cancer treatment.
1+ YOEFront-office or call-center experience in healthcare, strong customer service, HIPAA knowledge, MS Office proficiency, ability to multitask, de-escalate, and manage patient registrations and scheduling.
Microsoft Office, MIM
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4w
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Operations Specialist I, High-Tech (UK)
Carlsbad or Amsterdam or Frankfurt or Stockholm or London or Germany or Netherlands or United Kingdom
£31k-£39k/yr OnsiteFull Time
Airspace
Airspace: AI-powered logistics platform for time-critical freight delivery.
Set up time-sensitive orders, operate the Airspace Platform, navigate airline booking/tracking, provide proactive customer updates, escalate issues, and manage international documentation and airway bills.
Airspace Platform
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3w
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Operations Lead, Walmart, Inc.
San Diego, California, United States
$136k-$175k/yr OnsiteFull Time
Brain Corp
Brain Corp: Develops AI software for commercial autonomous mobile robots.
5+ YOE2+ MgmtBachelor's degree required, 5+ years in operations/analytics/BI with 2+ years in leadership; strong cross-functional leadership, stakeholder communication, KPI tracking, escalation management, and familiarity with robotics software and CRM tools.
BrainOS, Salesforce, GenAI
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2w
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Licensed Practical Nurse
Carlsbad, California, United States
$34-$40/hr OnsiteFull Time
SunCloud Health
SunCloud Health: Integrated treatment for mental health, addiction, and eating disorders.
Current LVN/LPN/LPT licensure, CPR/First Aid, proficiency with software and MARs, crisis management/de-escalation experience, valid driver\u0002s license, drug screen and background check required.
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1w
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Behavior Aide
San Diego, California, United States
$20-$22/hr OnsiteFull Time
Specialized Education Services, Inc.
Specialized Education Services, Inc.: Provides specialized K-12 education and behavioral health services.
High school diploma required; experience with special needs students preferred. Must implement behavior supports, de-escalation, crisis management, lift up to 50 lbs, and use computers/tablets for documentation.
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1mo
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Residential Associate (Full-time)
Chula Vista, California, United States
$23-$25/hr OnsiteFull Time
SBCS
SBCS: Provides comprehensive social services for San Diego families.
1+ YOESupervise and care for youth ages 12–17, implement schedules, prepare meals, conduct crisis intervention/de-escalation, manage medications, maintain cleanliness, and complete reports; requires 1 year related experience or equivalent education.
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2mo
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Intake Coordinator
Oceanside, California, United States
$68k-$73k/yr OnsiteFull Time
Veterans Village of San Diego
Veterans Village of San Diego: Provides housing, healthcare, and employment support to military veterans.
Master's degree in behavioral health or social services; active AMFT/LMFT/APCC/LPCC/ASW/LCSW; post-master's intake or case management experience; proficient in EHR; MS Word and Outlook; de-escalation skills; knowledge of mental health diagnoses and community resources.
Electronic Health Record (EHR), Microsoft Word, Microsoft Outlook
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1mo
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Target Security Specialist
Oceanside, California, United States
$21/hr OnsiteFull Time, Part Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
Must be 18+, high school diploma or equivalent, able to climb ladders and lift up to 40 lbs, comfortable with flexible hours (nights/weekends/holidays), able to use handheld scanners, video surveillance and case management systems, and perform de-escalation and incident response.
Target's video surveillance system, case management system, handheld scanners, multiple frequency devices
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1mo
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Customer Service Lead
San Diego or Los Angeles or Dallas
$26-$30/hr OnsiteFull Time
Western Funding
Western Funding: Provides automobile financing and loan servicing to car dealerships.
Leasing operations and client-relations expertise, advanced problem-solving, leadership/mentoring experience, ability to handle escalations, strong attention to detail, and proficiency with leasing systems; ~15% travel.
The Seamless Lease Connection, CDK, Reynolds & Reynolds, UKG Wallet
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4w
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Team Lead - Call Center
Tijuana, Baja California, Mexico
OnsiteFull Time
Redial BPO
Redial BPO: Provides nearshore and offshore contact center and outsourcing services.
1+ YOE1+ MgmtCall center experience (1+ years), 1+ year leadership experience, strong coaching and organizational skills, English B2, ability to handle escalations and train agents; high school preferred.
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1mo
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Wireless Sales Lead - Retail Expert - Referrals
Chula Vista, California, United States
$20/hr OnsiteFull Time
Acosta Group
Acosta Group: Provides retail sales, marketing, and merchandising services for brands.
Drive personal sales goals, coach and train sales associates, resolve escalated customer issues, travel between stores, stand for long periods, lift up to 20 lbs, valid driver’s license, background check, 18+.
POS, CRM
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