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79 escalation manager jobs at 45 companies in Stratford, CT

2mo
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Technical Account Manager
Hauppauge, New York, United States
OnsiteFull Time
IVIONICS
IVIONICS: Privately held IT services consultancy helping businesses and law firms with managed IT, cybersecurity, cloud, and AI.
5+ YOE5+ years in MSP/IT services with client-facing account management or vCIO experience; proven team leadership; experience with managed services, SLAs, escalations; strong communication and organizational skills; experience with legal/professional services preferred.
iManage, NetDocuments
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1mo
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Customer Service Manager
Hauppauge, New York, United States
HybridFull Time
WS Audiology
WS Audiology: Danish private hearing-aid manufacturer designing and making hearing devices and solutions for people with hearing loss.
Proven customer service leadership with coaching, KPI and SLA management, escalation resolution, CRM proficiency, and cross-functional collaboration.
Salesforce, ERP, CRM
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1mo
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Behavior Manager
East Hartford, Connecticut, United States
OnsiteFull Time
East Hartford Public Schools
East Hartford Public Schools: Government-run Connecticut public school district providing prekindergarten-through-grade-12 education to East Hartford students.
Provide classroom behavior management, de-escalation, supervision, implement treatment plans, complete behavior tracking, and collaborate with staff; some college coursework and experience with disruptive behavior preferred.
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2d
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Service Delivery Manager
Queens Village, New York, United States
$100k-$140k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesBSE: 532540: Global leader in IT services, consulting, and business solutions.
8+ YOERequires infrastructure operations, vendor management, project delivery, root cause analysis, technical escalation, business continuity, disaster recovery, and stakeholder management expertise.
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1mo
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Epic Manager - New Business Onboarding & Mergers & Acquisitions (Manager, Product Services & Management)
Lake Success, New York, United States
$91k-$158k/yr HybridFull Time
Northwell Health
Northwell Health: New York's largest integrated healthcare network.
6+ YOE2+ MgmtCoordinate Epic onboarding and M&A integrations, partner with cross-functional teams, manage integrated onboarding plans, identify and escalate risks, and provide leadership to Product Services & Management team.
EpicCare Ambulatory, Cadence, Prelude, Cupid, Radiant, Bones, Beacon, Beans, Kaleidoscope, Epic Systems
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3w
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Case Manager - FT (59666)
Bridgeport, Connecticut, United States
OnsiteFull Time
Recovery Network of Programs, Inc.
Recovery Network of Programs, Inc.: Nonprofit agency providing recovery care for people and families facing substance use, homelessness, and mental health disorders.
1+ YOEProvide case management for adults in a residential recovery house: assessments, referrals, discharge planning, group facilitation, medication monitoring, documentation, and crisis de-escalation.
Accumedic
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3w
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Residential Case Manager
Bronx, New York, United States
$30/hr OnsiteFull Time
Postgraduate Center for Mental Health
Postgraduate Center for Mental Health: Nonprofit NYC mental health and housing provider serving individuals and families through clinical and residential services.
2+ YOEBachelor's degree in a human service discipline and two years of counseling experience in residential, mental health, or related settings. Requires communication, crisis response, de-escalation, organization, and time management skills.
Microsoft Office, Foothold AWARDS, TMS Maven
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3d
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Assistant General Manager - Scarsdale
Scarsdale or Eastchester or Brooklyn or New York
$55k-$65k/yr OnsiteFull Time
Restore Hyper Wellness
Restore Hyper Wellness: Retail provider of proactive wellness and recovery services.
1+ YOE1+ MgmtProven consultative sales experience, 1+ year of management or team leadership experience, and strong communication, de-escalation, coaching, multitasking, and computer skills.
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3w
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Case Manager (ROP)
Bronx, New York, United States
$22/hr OnsiteFull Time
Covenant House New York
Covenant House New York: Nonprofit New York City shelter provider serving homeless and trafficked youth through housing, health, education, and employment.
1+ YOEBachelor's degree preferred; alternatively, high school diploma or GED with relevant residential experience. Requires youth services experience, case management skills, crisis de-escalation, documentation, collaboration, and flexible availability.
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2mo
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Plan Management Manager
Hartford or Connecticut
$97k-$122k/yr HybridFull Time
Voya Financial
Voya FinancialNYSE: VOYA: Financial, retirement, investment, and insurance.
6+ YOE2+ MgmtBachelor's degree in business or equivalent; 6+ years in plan management/retirement services with 2+ years supervisory experience; strong leadership, KPI monitoring, escalation handling, and operations/process improvement skills.
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3d
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Retail Store Manager-Clinton Crossing Premium Out
Clinton, Connecticut, United States
OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Specialty retailer of home fragrances and personal care products.
2+ MgmtRequires 2+ years of management experience, preferably in retail, with sales, customer experience, operational results, communication, coaching, and conflict de-escalation skills.
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2w
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Court Support Services Case Manager
Waterbury, Connecticut, United States
$26/hr FieldFull Time
Chrysalis Center
Chrysalis Center: Connecticut nonprofit providing housing, food, recovery, community support, and employment services to people and families facing poverty.
1+ YOEBachelor's degree plus 1–2 years in court support, probation, mental health, or substance abuse; case management experience, driver's license, vehicle, insurance, computer proficiency, and crisis de-escalation skills required.
Microsoft Office, Electronic Health Record (EHR)
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1mo
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Residential Coordinator Supervisor
Washington, Connecticut, United States
$23-$26/hr OnsiteFull Time
Devereux Connecticut
Devereux Connecticut: A nonprofit provider delivering residential and therapeutic behavioral healthcare services for children and adolescents.
Must be 21+, valid driver’s license, experience in human services with children/adolescents, supervisory skills, ability to de-escalate, document incidents, and manage campus safety; bachelor’s preferred.
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3w
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Case Managers
The Bronx, New York, United States
OnsiteFull Time
The Jewish Board
The Jewish Board: Provides mental health and social services to New Yorkers.
Manage complex caseloads, complete service plans and documentation, support resident independence, coordinate community services, and de-escalate crises. Bachelor\u0002s degree required.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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2w
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Product Owner - AVP
Purchase or Harrison
$85k-$140k/yr OnsiteFull Time
Morgan Stanley Wealth Management
Morgan Stanley Wealth ManagementNYSE: MS: Private wealth-management business serving individuals, families, businesses, institutions and foundations with advice, brokerage and financial planning.
5+ YOEBachelor's degree and 5+ years of relevant finance industry experience; strong Microsoft Office and Excel skills, communication, organization, problem-solving, and risk escalation abilities.
Microsoft Office, Microsoft Excel
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3w
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Security Operations Manager
The Bronx or Manhattan
$35/hr FieldPart Time
IronRock Security
IronRock Security: IronRock Security is a private security firm providing guard and patrol services to businesses, schools, and communities.
Active or prior law enforcement experience, unrestricted concealed carry permit, and NYS armed guard license required or obtainable immediately. Strong judgment, communication, de-escalation, reliability, and flexible availability required.
Defense Travel System (DTS)
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2mo
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IT Project Associate
White Plains, New York, United States
$65k-$85k/yr OnsiteFull Time
Veterinary Emergency Group
Veterinary Emergency Group: Helping people and their pets when they need it most.
Operational ownership of IT intake and roadmap processes, strong communication and follow-through, familiarity with project/intake systems (Monday.com or ServiceNow), ability to identify risks and escalate with recommendations.
Monday.com, ServiceNow
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22h
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Behavior Technician - Global Communications Academy - (N140-2627)
Hartford, Connecticut, United States
$58k-$70k/yr OnsiteFull Time
Hartford Public Schools
Hartford Public Schools: Public PreK–12 school district serving students from Hartford and nearly 70 surrounding Connecticut towns.
Bachelor's degree required. Requires behavior management, de-escalation, crisis management, data analysis, documentation, and professional communication skills; CPI completion is required after hire.
PowerSchool, SWIS, radio
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2w
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Case Management Supervisor_ 5156
Bronx, New York, United States
$73k-$77k/yr HybridFull Time
BronxWorks
BronxWorks: Nonprofit Bronx social-services organization helping individuals and families with housing, homelessness, youth, health, and workforce support.
3+ YOEMaster’s degree required; 3–5 years of case management experience preferred and supervisory social service experience preferred. Requires communication, assessment, organization, conflict de-escalation, and computer skills.
personal computers, electronic mail, voicemail, facsimile, copier equipment
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1d
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Store Supervisor - Colchester, CT
Colchester, Connecticut, United States
$24-$34/hr OnsiteFull Time
TD Bank Group
TD Bank GroupTSX, NYSE: TD: Diversified Canadian multinational banking and financial services.
Supervise daily store operations, ensure policy compliance, mitigate risk, support teller and platform functions, manage customer escalations, and drive customer and sales objectives.
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