57 escalation manager jobs at 36 companies in Hamden, CT
1mo
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Technical Account Manager
Hauppauge, New York, United States
OnsiteFull Time
5+ YOE5+ years in MSP/IT services with client-facing account management or vCIO experience; proven team leadership; experience with managed services, SLAs, escalations; strong communication and organizational skills; experience with legal/professional services preferred.
iManage, NetDocuments
2w
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Program Manager
Hartford, Connecticut, United States
$65k-$67k/yr OnsiteFull Time
3+ YOE3+ MgmtBachelor’s degree, 3–5 years of administrative and supervisory experience in behavioral health or equivalent, valid driver’s license, vehicle, registration, insurance, crisis de-escalation, and Microsoft applications proficiency.
Microsoft Office, Electronic Health Record (EHR)
1mo
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Office Manager
Suffolk County, New York, United States
OnsiteFull Time
2+ YOE2+ years medical office management experience; recruiting, hiring, training, payroll/attendance oversight, scheduling, inventory monitoring, patient complaint escalation; Microsoft Office and practice systems experience.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, EMA, Laboratory Information Systems, Time Management System
3w
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Customer Service Manager
Hauppauge, New York, United States
HybridFull Time
Proven customer service leadership with coaching, KPI and SLA management, escalation resolution, CRM proficiency, and cross-functional collaboration.
Salesforce, ERP, CRM
1mo
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Behavior Manager
East Hartford, Connecticut, United States
OnsiteFull Time
Provide classroom behavior management, de-escalation, supervision, implement treatment plans, complete behavior tracking, and collaborate with staff; some college coursework and experience with disruptive behavior preferred.
2w
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Case Manager - FT (59666)
Bridgeport, Connecticut, United States
OnsiteFull Time
1+ YOEProvide case management for adults in a residential recovery house: assessments, referrals, discharge planning, group facilitation, medication monitoring, documentation, and crisis de-escalation.
Accumedic
2mo
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Plan Management Manager
Hartford or Connecticut
$97k-$122k/yr HybridFull Time
6+ YOE2+ MgmtBachelor's degree in business or equivalent; 6+ years in plan management/retirement services with 2+ years supervisory experience; strong leadership, KPI monitoring, escalation handling, and operations/process improvement skills.
3w
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Lead Director, Stop Loss Relationship Management
Hartford or Ohio or Georgia or Vermont or West Virginia or Maryland or Massachusetts or South Carolina or Michigan or Maine or New York or Virginia or District of Columbia or North Carolina or Florida or Indiana or Pennsylvania or New Jersey or New Hampshire or Rhode Island or Delaware or Kentucky or Tennessee
$100k-$232k/yr HybridFull Time
10+ YOE10+ years leading complex operations, program or relationship management; experience driving governance, escalations, financial risk mitigation, carrier/vendor management, and executive reporting.
3w
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Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
SAP, SFDC, Salesforce, EDI
1mo
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Residential Coordinator Supervisor
Washington, Connecticut, United States
$23-$26/hr OnsiteFull Time
Must be 21+, valid driver’s license, experience in human services with children/adolescents, supervisory skills, ability to de-escalate, document incidents, and manage campus safety; bachelor’s preferred.
1w
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Product Owner - AVP
Purchase or Harrison
$85k-$140k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years of relevant finance industry experience; strong Microsoft Office and Excel skills, communication, organization, problem-solving, and risk escalation abilities.
Microsoft Office, Microsoft Excel
3w
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Customer Service Lead starting at $19 hourly
Waterford, Connecticut, United States
$19/hr OnsiteFull Time
Provide friendly customer service, manage deliveries and payments, resolve escalated issues, support a small team, and work retail schedules including nights, weekends, and holidays.
CRM (Customer Relationship Management), Ticketing system
1mo
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Customer Operations Team Lead
Stamford, Connecticut, United States
$75k-$110k/yr OnsiteFull Time
Experience leading customer operations teams, coaching and developing staff, managing escalated issues, strong communication and organizational skills; high school diploma required, college preferred.
2mo
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Full-Time Residential Support Staff - Stamford, CT
Stamford, Connecticut, United States
OnsiteFull Time
Previous experience in behavioral health residential settings, HS diploma or GED, crisis management training/experience, ability to document protocols, perform de-escalation and support recoverees.
2w
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Registered Behavior Technician
Torrington, Connecticut, United States
$21-$25/hr OnsiteFull Time, Temporary
Behavior management knowledge, PMT training, crisis prevention and de-escalation skills; advanced degree preferred or ParaPathways exam. RBT credential required within 100 days.
4d
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Special Education Paraeducator
Norwich, Connecticut, United States
$24/hr OnsiteFull Time
Requires an associate degree, 60 college credits, or passing the Parapro Exam. Experience with children preferred; requires communication, behavior management, de-escalation, and student support skills.
1mo
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Guest Relations Specialist
Wilton, Connecticut, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience, strong written and verbal communication, ability to manage escalations, calm under pressure, customer-first mindset, available for after-hours support.
3d
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Behavior Technician
Manchester, Connecticut, United States
OnsiteFull Time
Experience with students displaying challenging behaviors; knowledge of de-escalation, behavior management, intensive interventions, safe school practices, documentation, communication, and emotionally charged situations. Bachelor's degree preferred.
1mo
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DTCC Settlements Senior Associate (Hybrid - Flexible Options)
Newark or Edgewood
$85k-$95k/yr HybridFull Time
3+ YOE1+ MgmtBachelor's degree or equivalent, 3+ years supporting settlement functions, 1+ years supervisory experience, DTCC/back-office experience preferred, client support and escalation management, process documentation and training skills.
Global Framework (GFW), Broadridge Exception Event System (BEES), Universal Dashboard, Brokerage Processing Services (BPS), Impact, BuyIns System, Robotic Process Automation (RPA)
1w
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Resident Support Specialist
Wading River, New York, United States
$20/hr OnsiteFull Time, Part Time
High school diploma or GED, strong English communication, basic MS Windows, MS Office, and internet skills, and ability to walk distances, climb stairs, de-escalate crises, and manage documentation.
Microsoft Windows, Microsoft Office
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