141 escalations jobs at 78 companies in Austin, TX

1w
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Support Escalations Manager
Austin or United States
HybridFull Time
Unchained
Unchained: Provides bitcoin financial services through collaborative custody and lending.
7+ YOE2+ Mgmt7+ years in client support/incident management or related field, 2+ years people or program leadership, regulated-industry experience, escalation and risk knowledge, strong communication and analytical skills, comfortable with AI and US residency.
Zendesk, HubSpot, Salesforce, ServiceNow, Jira, Google Workspace, Microsoft Office
3mo
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Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
Cotality
Cotality: Provides property data, analytics, and workflow intelligence solutions.
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
1mo
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Member Experience Specialist, Phone Support
Austin, Texas, United States
OnsiteFull Time
Base Power
Base Power: Providing residential battery systems and retail electricity services.
1+ YOE1–5 years phone-based support experience; exceptional verbal communication, quick thinking, de-escalation skills, tech-savviness with support tools, attention to detail, and ability to triage and escalate issues.
2mo
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Temporary Team Lead
Austin, Texas, United States
$22-$26/hr RemoteTemporary
Percepta
Percepta: Provides customer experience and business services for automotive brands.
Lead a team, coach associates, handle escalations, ensure quality customer experience and meet goals.
2mo
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Waterpark Bag Check Attendant
Sandusky or Round Rock or Pocono Manor or Spotsylvania
OnsiteMultiple Commitments Available
Kalahari Resorts & Conventions
Kalahari Resorts & Conventions: Operates large African-themed waterpark resorts and convention centers.
Greet guests, enforce bag policies, inspect items, de‑escalate, stand for long periods.
2mo
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Temporary Team Lead
Austin, Texas, United States
$22-$26/hr RemoteTemporary, Contract
TTEC
TTECNASDAQ: TTEC: Provides global customer experience technology and business process outsourcing
Lead a remote service-delivery team; coach associates; meet goals; handle escalations; 60–120 day project.
4d
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Senior Site Reliability Engineer
Reston or Austin
$81k-$187k/yr OnsiteFull Time
Oracle
OracleNYSE: ORCL: Provides cloud infrastructure and enterprise software for global businesses.
3+ YOEProvide SRE escalation, automate tasks, manage complex change requests, mentor SREs, and support large-scale production reliability.
Linux, Unix, Docker, Kubernetes, Terraform, Bash, Perl, Python, Ruby, JavaScript, Java, Chef, Puppet
1w
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Manager, Customer Care Reception
Austin, Texas, United States
OnsiteFull Time
Brivo
Brivo: Cloud-native platform for physical security and video surveillance management.
3+ YOE3+ years customer care experience, supervisory experience preferred; strong leadership, escalation management, KPI tracking, and communication skills.
GSuite, Microsoft Office, Zoho, Salesforce
2w
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Supply Chain Buyer
Austin or New York City or San Francisco or Seattle
$138k-$170k/yr OnsiteFull Time
Fluidstack
Fluidstack: Provides high-performance cloud GPU infrastructure for AI development.
Experienced buyer with heavy PO management, ERP hygiene, escalation skills, and ability to expedite parts; Excel and SQL fluency preferred.
ERP, NetSuite, Zip, Microsoft Excel, SQL
2w
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Project Supervisor
Austin, Texas, United States
$21/hr OnsiteFull Time
Kellermeyer Bergensons Services
Kellermeyer Bergensons Services: Provides comprehensive commercial facility maintenance and cleaning services.
Leads crews, coordinates staffing and schedules, performs janitorial and minor maintenance tasks, ensures safety and customer satisfaction, and documents supplies and escalations.
KBSPresence
3w
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GRC TPRM Assessment and Remediation SME
Sunnyvale or Austin
$80k-$140k/yr RemoteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
5+ years in cybersecurity/TPRM/GRC with hands-on experience running vendor assessments, managing CAPs, stakeholder escalation, and producing leadership reports.
SIG, CAIQ, NIST CSF, ISO 27001, SOC 2, OneTrust, Archer, ServiceNow GRC, SupplierNinja, Wrike, AirTable, Jira
1d
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Associate IT Technician
Austin, Texas, United States
OnsiteFull Time
Saronic
Saronic: Building autonomous surface vessels for maritime defense operations.
Ability to provide hardware/software/network support, stage new hire systems, troubleshoot and escalate tickets, and follow security best practices.
Windows, macOS
2mo
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Sr. Tech Infra Program Manager, DTI Product Integration
Austin or Nashville or North Reading
$141k-$201k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOE5+ years program/technical project management and technical experience; managing escalations, stakeholder influence, risk mitigation, and IT infrastructure deployments. Bachelor's preferred.
2w
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Teller Part Time Burnet
Burnet, Texas, United States
OnsitePart Time
Wells Fargo
Wells FargoNYSE: WFC: Global provider of banking, investment, and mortgage financial services.
6+ months customer-interaction experience; cash-handling and transaction accuracy; strong communication, attention to detail, and ability to follow policies and escalate risks.
1w
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Manager, Technical Services
Austin, Texas, United States
$133k-$261k/yr HybridFull Time
MongoDB
MongoDBNASDAQ: MDB: Cloud-based document database platform for software application development.
5+ YOE2+ Mgmt5+ years in technical support or services,2+ years leading technical teams,experience with escalations,case management,operational improvement and cross-functional collaboration.
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
2w
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Supplier Business Manager (B3)
Austin, Texas, United States
$88k-$121k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Leads supplier projects, resolves tactical supply chain issues, supports procurement escalation, drives cost reduction and capacity readiness, and collaborates cross-functionally.
1w
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Entra ID & AD Architect
Austin or Richardson
$124k-$208k/yr OnsiteFull Time
GlobalFoundries
GlobalFoundriesNASDAQ: GFS: Semiconductor foundry providing chip design and fabrication services.
15+ YOEDesign and operate hybrid identity (Entra ID/AD), mentor engineers, own architecture and escalations; requires 15+ years experience and bachelor in computer science.
Entra ID, Active Directory, Entra Connect, Cloud Sync, SSO, SAML, OIDC, App Proxy, B2B, B2C, Entra ID Governance, dynamic groups, Entra ID Protection, Defender for Identity, PowerShell, Microsoft Graph API
4d
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Teacher Assistant, Special Education ECSE (2026-2027 School Year) (10150)
Cedar Creek, Texas, United States
$15-$18/hr OnsiteFull Time
Bastrop Independent School District
Bastrop Independent School District: Operates a public K-12 school district in Texas.
Assist students with disabilities, implement IEPs, apply de-escalation/CPR/First Aid techniques, use instructional strategies, and perform clerical and classroom support.
1mo
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Technical Support Specialist
Austin, Texas, United States
HybridFull Time
Lightspeed Systems
Lightspeed Systems: Sells safety and management software to K-12 school districts.
0.5+ YOEBachelor's in IT/CS required, 6+ months technical support experience, strong troubleshooting, familiarity with Windows and macOS, excellent communication, and ability to document and escalate issues.
Windows, macOS
1d
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Payment Poster Supervisor (Remote)
Boise or Phoenix or Annapolis or Raleigh or Columbia or Nashville or Austin or Boulder or Tallahassee or Columbus or Lansing or Pennsylvania or Illinois
RemoteFull Time
Blue Cloud Pediatric Surgery Centers
Blue Cloud Pediatric Surgery Centers: Operates specialized ambulatory surgery centers for pediatric dental care.
Supervise payment posting team, ensure timely posting and reconciliation of insurance and patient payments within 48 hours, research posting discrepancies, and escalate trends to management.