22 escalations jobs at 13 companies in Champaign, IL
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Customer Service Agent
Normal, Illinois, United States
$18-$20/hrOnsiteFull Time
Bruegge and Co: A family-owned furniture retailer serving Central Illinois with a focus on customer service and community.
Strong verbal communication, organization, problem-solving, de-escalation, scheduling/coordination skills; customer service or logistics experience helpful but not required.
Urbana School District 116: Operates public primary and secondary schools in Urbana.
Assist special education teacher with individualized instruction, behavior plans, lifting and hygiene support, data recording, and TCI de-escalation; paraprofessional license or equivalent required.
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
6+ YOE6+ years experience in 24x7 data center operations monitoring, incident triage and escalation, facilities/environmental monitoring, ServiceNow ticketing, and ITIL-based incident management.
The Home DepotNYSE: HD: Operates retail stores selling home improvement and construction products.
Providing fast, friendly, and accurate customer service; processing checkout, return, and POS transactions; monitoring self-checkout; following loss-prevention policies; product knowledge and basic customer issue escalation.
Heritage Behavioral Health Center: Provides comprehensive mental health and substance use treatment services.
High school diploma or equivalent, age 21+, valid driver’s license and reliable transportation, ability to perform physical tasks, strong communication, de-escalation, documentation, and trauma-informed care skills.
Champaign-Urbana Mass Transit District: Provides public bus transportation services in Champaign-Urbana, Illinois.
High school diploma, experience in security or related field, valid Illinois driver’s license, ability to pass background, physical, and drug/alcohol screening, customer-service skills and de-escalation ability.
Advanced Medical Transport: Provides emergency ambulance and medical transportation services.
High school diploma/GED, valid Illinois driver’s license, ability to lift up to 25 lbs, completion of AMT Management of Aggressive Behavior training, capable of supervising patients and using de-escalation techniques.
Banyan Treatment Centers: Providing comprehensive addiction and mental health treatment services.
High school diploma required; strong communication, boundary-setting, and teamwork skills. Comfortable de-escalation and supporting clients in treatment. Preferred: bachelor's in social work, 1+ year behavioral health experience, addiction-related certifications.
Champaign Unit 4 School District: Providing public K-12 educational services in Champaign, Illinois.
3+ YOEAssociate's degree or Illinois paraprofessional license, 3 years security/law enforcement experience, valid driver's license, TCI/CPI, CPR and First Aid within 90 days, experience with students, strong communication and de-escalation skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Suite
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
Supervise ACE and Time Out rooms, manage and de-escalate student behavior, document incidents and behavior plans, maintain CPR/TCI/OSHA training; bachelor\u0002s preferred; must be at least 21; experience with behaviorally disordered youth preferred.
ASPCA: Protects animals through rescue, medical care, and legal advocacy.
High school diploma/GED required; customer service or call center experience highly preferred. Strong communication, typing, computer proficiency; ability to de-escalate; English required, Spanish preferred; ability to work varied shifts and occasional weekends/holidays.