29 escalations jobs at 20 companies in Normal, IL

2w
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Sr. Community & Escalations Specialist, Social Strategy & Media
Irvine or Atlanta or Normal
$80k-$109k/yr OnsiteFull Time
Rivian
RivianNASDAQ: RIVN: Designs and manufactures electric vehicles and charging networks.
3+ YOE3–5 years managing brand escalations in digital channels, bachelor\u0002s preferred, advanced social listening tool proficiency, strong written communication and conflict-resolution skills, ability to work flexible/on-call hours.
Sprinklr, Sprout Social, Khoros, X/Twitter, Reddit, LinkedIn, Instagram
3w
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Customer Service Agent
Normal, Illinois, United States
$18-$20/hr OnsiteFull Time
Bruegge and Co
Bruegge and Co: A family-owned furniture retailer serving Central Illinois with a focus on customer service and community.
Strong verbal communication, organization, problem-solving, de-escalation, scheduling/coordination skills; customer service or logistics experience helpful but not required.
3d
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Retail Sales Associate-HICKORY POINT MALL
Forsyth, Illinois, United States
$16/hr OnsitePart Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Sells personal care and home fragrance products.
Customer-focused retail sales experience preferred; strong communication, de-escalation, and physical ability to lift up to 50 lbs; availability for evenings, weekends, and holidays.
4d
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Security Guard - Full Time
East Peoria, Illinois, United States
$18/hr OnsiteFull Time
NOXX
NOXX: Operates retail cannabis dispensaries and e-commerce delivery platforms.
Must be 21+, pass a background check, personable with de-escalation skills; prior security/military/law enforcement experience preferred; able to obtain private security guard certifications.
CCTV
2w
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Teacher in Training
Bloomington, Illinois, United States
$50k-$60k/yr OnsiteFull Time
Specialized Education Services, Inc.
Specialized Education Services, Inc.: Provides specialized K-12 education and behavioral health services.
Bachelor's degree required; must implement evidence-based instructional models and PBIS, manage behavior including de-escalation and crisis response, maintain IEPs/BIPs, and supervise student progress.
4d
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Claims Supervisor (Life & Health)
Peoria Heights, Illinois, United States
$52k-$58k/yr OnsiteFull Time
One80 Intermediaries
One80 IntermediariesNYSE: BRO: Specialty insurance wholesaler and program manager for niche risks
2+ YOE2+ Mgmt2+ years managing teams, experience with high-volume contact center operations, claims processing familiarity, KPI management, escalation resolution, training and onboarding, strong communication and documentation skills.
2w
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Pre-K Teaching Assistant
Decatur, Illinois, United States
OnsiteFull Time
Decatur Public Schools District 61
Decatur Public Schools District 61: Provides K-12 public education to students in Decatur, Illinois.
Minimum 60 college credit; effective behavior management; trauma-informed/restorative practices preferred; ability to supervise students, de-escalate, lift up to 50 lbs, and document behavior/interventions.
1mo
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Social Worker (LCSW) - Co-Responder Social Service Unit
West Peoria, Illinois, United States
$29-$50/hr FieldFull Time
Carle Health
Carle Health: Integrated healthcare system providing hospital and clinical services.
Master's in Social Work and Illinois LCSW required; proof of auto insurance and driver's license; basic computer skills, de-escalation ability, and ability to travel. 1 year related experience preferred.
2mo
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Security Officer - Methodist
Peoria, Illinois, United States
$17-$28/hr OnsiteFull Time
Carle Health
Carle Health: Integrated healthcare system providing hospital services and health insurance.
Provide hospital security through patrols, incident response, de-escalation, investigations, and adherence to safety procedures; must have CPI, FOID, BLS, HS diploma/GED and valid driver's license.
1mo
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Cashier
Normal, Illinois, United States
$16-$17/hr OnsiteFull Time
The Home Depot
The Home DepotNYSE: HD: Operates retail stores selling home improvement and construction products.
Providing fast, friendly, and accurate customer service; processing checkout, return, and POS transactions; monitoring self-checkout; following loss-prevention policies; product knowledge and basic customer issue escalation.
Point of Sale, Self-Checkout
2w
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Behavioral Health Specialist
Decatur, Illinois, United States
$18-$20/hr OnsiteFull Time
Heritage Behavioral Health Center
Heritage Behavioral Health Center: Provides comprehensive mental health and substance use treatment services.
High school diploma or equivalent, age 21+, valid driver’s license and reliable transportation, ability to perform physical tasks, strong communication, de-escalation, documentation, and trauma-informed care skills.
6d
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**Internal Only** After School Programming Support Staff (Multiple Positions Available)
Urbana, Illinois, United States
$22/hr OnsitePart Time
Urbana School District 116
Urbana School District 116: Operates public primary and secondary schools in Urbana.
Associate's degree or 60 college hours required; school experience preferred. Must use de-escalation and social-emotional learning strategies, demonstrate leadership, and engage with students. Internal applicants only.
4d
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Digital Operations Support Analyst
Peoria or Morton
$89k-$134k/yr OnsiteFull Time
Caterpillar
CaterpillarNYSE: CAT: Manufactures construction equipment, mining machinery, and industrial engines.
2+ YOECoordinate and upload operational data, support digital deployments, troubleshoot escalated help-desk tickets, create user stories and acceptance criteria, and collaborate with global dealer partners; 2 years experience preferred.
Cat SOS Services, Azure DevOps
2mo
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Retail Support Specialist
Champaign, Illinois, United States
$26/hr OnsiteFull Time
DSI Systems
DSI Systems: Provider of retail sales enablement and business support services.
Strong customer service and communication, ability to handle escalations, multitasking across systems, detail-oriented problem solving, flexible availability including evenings/weekends/holidays, comfort in high-volume retail environments.
4w
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Patient Transport Technician, Champaign
Urbana, Illinois, United States
$19-$19/hr FieldFull Time
Advanced Medical Transport
Advanced Medical Transport: Provides emergency ambulance and medical transportation services.
High school diploma/GED, valid Illinois driver’s license, ability to lift up to 25 lbs, completion of AMT Management of Aggressive Behavior training, capable of supervising patients and using de-escalation techniques.
1mo
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Social Worker (LCSW) - Co-Responder Social Service Unit
West Peoria, Illinois, United States
$29-$50/hr FieldFull Time
Carle Health
Carle Health: Integrated healthcare system providing patient medical care services.
Master's in Social Work and Illinois LCSW required; driver's license and proof of auto insurance required; basic computer and documentation skills; 1 year related experience preferred; crisis intervention, de-escalation, and case management skills.
1mo
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Asset Protection Detective, Market Place - Full Time
Champaign, Illinois, United States
$17-$25/hr OnsiteFull Time
Macy's
Macy'sNYSE: M: Operates department stores selling apparel, home goods, and luxury items.
High school diploma or equivalent; flexible availability including days, evenings, weekends and holidays; surveillance, de-escalation, and investigative skills; ability to lift up to 30 lbs and liaise with law enforcement; obtain required local licenses.
1w
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Security Officer - 8.0 Hours/Day, Year Round
Champaign, Illinois, United States
OnsiteFull Time
Champaign Unit 4 School District
Champaign Unit 4 School District: Providing public K-12 educational services in Champaign, Illinois.
3+ YOEAssociate's degree or Illinois paraprofessional license, 3 years security/law enforcement experience, valid driver's license, TCI/CPI, CPR and First Aid within 90 days, experience with students, strong communication and de-escalation skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Suite
1mo
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Target Security Specialist
East Peoria, Illinois, United States
$18-$27/hr OnsiteFull Time, Part Time
Target
TargetNYSE: TGT: Operates a chain of general merchandise stores and supermarkets.
High school diploma or equivalent, 18+ years old, ability to lift up to 40 lbs, climb ladders, operate handheld scanners and surveillance systems, de-escalation and crisis response skills, document incidents in case management systems.
video surveillance system, case management system, handheld scanners, multiple frequency devices
1mo
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BEHAVIOR INTERVENTIONIST
Champaign, Illinois, United States
$21-$32/hr OnsiteFull Time
Universal Health Services
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
Supervise ACE and Time Out rooms, manage and de-escalate student behavior, document incidents and behavior plans, maintain CPR/TCI/OSHA training; bachelor\u0002s preferred; must be at least 21; experience with behaviorally disordered youth preferred.