328 escalations jobs at 143 companies in Lewisville, TX

3mo
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Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
Cotality
Cotality: Provides property data, analytics, and workflow intelligence solutions.
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
1w
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Correspondence Escalation Specialist
Fort Worth, Texas, United States
OnsiteFull Time
Ventra Health
Ventra Health: Provider of revenue cycle management and practice management solutions.
1+ YOEHigh school diploma or equivalent and one year of high-volume customer service experience. Requires insurance, EOB, ICD-10, CPT, software, communication, organization, and escalation-resolution skills.
ICD-10, CPT
3w
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Senior Director, Escalated Provider Issue Resolution
Dallas, Texas, United States
$197k-$258k/yr RemoteFull Time
Oscar Health
Oscar HealthNYSE: OSCR: Provides tech-enabled health insurance plans and telemedicine services.
12+ YOE7+ Mgmt12+ years in healthcare/payer operations with 7+ years leading managers; experience in escalation management, operating model design, analytics, and stakeholder communication.
Jira, Salesforce, ServiceNow, Zendesk, Microsoft Excel, SQL
3mo
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Clinical Safety Officer (TERRELL, TX)
Terrell, Texas, United States
$4k-$5k/mo OnsiteFull Time
Texas Health and Human Services
Texas Health and Human Services: Administers public health programs and social services in Texas.
2+ YOEOver 24 months of psychiatric patient care; de-escalation training/experience preferred; ability to train staff in safety and de-escalation; comply with policies.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel
2mo
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Escalation Engineer - Dallas
Coppell or Tel Aviv-Yafo
HybridFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, HAR, net-export, Coralogix, Sentry, New Relic, JavaScript, C#, Go, Python, PowerShell, Bash, TCP/IP, DNS, TLS/SSL, VPN, SSO, SAML, OAuth/OIDC, Azure AD, Okta
4d
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Patient Liaison - Emergency Department - 36 hrs per wk
Dallas, Texas, United States
OnsitePart Time
UT Southwestern Medical Center
UT Southwestern Medical Center: Academic medical center providing healthcare, research, and education.
2+ YOEHigh school diploma or equivalent and 2 years of relevant experience required; BLS and CPI certifications required. Strong communication, de-escalation, and behavioral escalation response skills needed.
2w
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Senior Staff Engineer, Escalation Support Engineering
Richardson or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California
RemoteFull Time
Celestica
CelesticaNYSE: CLS: Provides design, manufacturing, and supply chain solutions for electronics.
10+ YOEExpertise with SONiC and FRR, deep networking protocol knowledge (BGP/OSPF/ISIS/VXLAN/EVPN etc.), switching and routing architecture, Linux proficiency, customer-facing escalation experience, technical writing; travel up to 10%.
SONiC, FRR, Linux, Python
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
Applied Systems
Applied Systems: Cloud-based software for insurance agency and brokerage management.
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
2mo
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Customer Relations Manager-Stonebriar
Frisco, Texas, United States
OnsiteFull Time
Berkshire Hathaway Automotive
Berkshire Hathaway AutomotiveNYSE: BRK.B: Operates a national network of franchised automotive dealerships.
Customer relations management experience, strong follow-up, ability to handle multiple requests, resolve escalations, teamwork.
2w
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Treasury Manager
Dallas or Raleigh
HybridFull Time
HedgeServ
HedgeServ: Provides tech-enabled fund administration and investment operations services.
7+ YOE7+ years in financial services with derivatives, repo, collateral and dispute management; strong Excel, client escalation, and communication skills.
Microsoft Excel, SWIFT
3w
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Associate - BCM - Retirement 5A
Richardson, Texas, United States
$31k-$39k/yr RemoteFull Time
Genpact
GenpactNYSE: G: Provides business process management and digital transformation services.
Support retirement operations by executing routine transactions, validations, exception processing, maintaining documentation, escalating issues, and participating in testing and training.
1mo
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Claims Consultant
Arlington, Texas, United States
$48k-$55k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
4+ YOEReview and adjudicate disability/FMLA/PFL claims, analyze medical records, determine benefits, communicate with claimants and clients, and manage escalations.
FINEOS, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
1w
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Resolution Advisor, Client Services
Irving, Texas, United States
$23/hr OnsiteFull Time
Louis Vuitton
Louis VuittonEuronext Paris: MC: Designs and sells luxury leather goods, fashion, and accessories.
Experience in customer service and escalations, strong verbal and written communication, problem-solving, time management, and proficiency with case tracking/documentation systems.
1mo
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Special Operations Website Specialist (SpecOps)
Dallas or United States
$65k/yr RemoteFull Time
Team Velocity
Team Velocity: Provider of a digital retailing platform for automotive dealerships.
3+ YOE3+ years in digital operations or website management; experience with escalations, cross-functional coordination, strong communication, troubleshooting, and project/ticketing tools.
Apollo
3w
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Operations Support Representative - Brokerage
Dallas, Texas, United States
$50k/yr OnsiteFull Time
Fusion Transport
Fusion Transport: Provides integrated logistics, retail consolidation, and freight management services.
Managing daily shipment activities, securing capacity, scheduling, issue escalation, carrier communication, pricing negotiation, and customer support for brokerage accounts.
4w
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Patient Care Assistant - Night Shift
Dallas, Texas, United States
OnsiteFull Time
Nexus Health Systems
Nexus Health Systems: Specialized neuro-rehabilitation and pediatric inpatient medical care provider.
Providing hands-on ADL support, monitoring and documenting behavior and vitals, implementing care plans, using de-escalation and CPR/BLS techniques.
3w
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Truck Yard Security
Dallas, Texas, United States
OnsiteFull Time
Second Rodeo Brewing
Second Rodeo Brewing: A brewery, live music venue, and outdoor bar garden.
TABC certification, reliable transportation, eligibility to work in the U.S., strong attention to detail, de-escalation and security skills, and excellent customer service.
2w
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Bookseller - PT
Southlake, Texas, United States
OnsitePart Time
Barnes & Noble
Barnes & Noble: Operates a nationwide chain of retail bookstores and cafes.
Provide friendly customer service, maintain store presentation, operate registers, unpack and shelve deliveries, and support loss-prevention and de-escalation.
BookMaster, registers
3w
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Samsung VOC Operations Support Specialist
Plano, Texas, United States
$30/hr OnsiteFull Time
2020 Companies
2020 Companies: Provides outsourced sales and marketing services for global brands.
4+ YOEFluent Korean, 4+ years customer-service experience, strong root-cause analysis and continuous-improvement skills, experience with escalations and Microsoft Office.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, DailyPay