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343 escalations jobs at 148 companies in Richardson, TX

3mo
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Customer Care Escalations Associate (Property Tax)
Rochester or Dallas or Austin
$39k-$46k/yr RemoteFull Time
Cotality
Cotality: Provides property data, analytics, and workflow intelligence solutions.
3+ YOE3+ years in customer support; tax/banking/mortgage/real estate industry experience; HS diploma required; strong communication and problem-solving; proficient with Microsoft; able to manage high-volume, fast-paced environment.
Microsoft Office, Multiple systems
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1d
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Correspondence Escalation Specialist
Fort Worth, Texas, United States
OnsiteFull Time
Ventra Health
Ventra Health: Provider of revenue cycle management and practice management solutions.
1+ YOEHigh school diploma or equivalent and one year of high-volume customer service experience. Requires insurance, EOB, ICD-10, CPT, software, communication, organization, and escalation-resolution skills.
ICD-10, CPT
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2w
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Senior Director, Escalated Provider Issue Resolution
Dallas, Texas, United States
$197k-$258k/yr RemoteFull Time
Oscar Health
Oscar HealthNYSE: OSCR: Provides tech-enabled health insurance plans and telemedicine services.
12+ YOE7+ Mgmt12+ years in healthcare/payer operations with 7+ years leading managers; experience in escalation management, operating model design, analytics, and stakeholder communication.
Jira, Salesforce, ServiceNow, Zendesk, Microsoft Excel, SQL
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3mo
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Clinical Safety Officer (TERRELL, TX)
Terrell, Texas, United States
$4k-$5k/mo OnsiteFull Time
Texas Health and Human Services
Texas Health and Human Services: Administers public health programs and social services in Texas.
2+ YOEOver 24 months of psychiatric patient care; de-escalation training/experience preferred; ability to train staff in safety and de-escalation; comply with policies.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel
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2mo
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Escalation Engineer - Dallas
Coppell or Tel Aviv-Yafo
HybridFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, HAR, net-export, Coralogix, Sentry, New Relic, JavaScript, C#, Go, Python, PowerShell, Bash, TCP/IP, DNS, TLS/SSL, VPN, SSO, SAML, OAuth/OIDC, Azure AD, Okta
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1w
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Senior Staff Engineer, Escalation Support Engineering
Richardson or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California
RemoteFull Time
Celestica
CelesticaNYSE: CLS: Provides design, manufacturing, and supply chain solutions for electronics.
10+ YOEExpertise with SONiC and FRR, deep networking protocol knowledge (BGP/OSPF/ISIS/VXLAN/EVPN etc.), switching and routing architecture, Linux proficiency, customer-facing escalation experience, technical writing; travel up to 10%.
SONiC, FRR, Linux, Python
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2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
Applied Systems
Applied Systems: Cloud-based software for insurance agency and brokerage management.
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
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2mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
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2mo
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Customer Relations Manager-Stonebriar
Frisco, Texas, United States
OnsiteFull Time
Berkshire Hathaway Automotive
Berkshire Hathaway AutomotiveNYSE: BRK.B: Operates a national network of franchised automotive dealerships.
Customer relations management experience, strong follow-up, ability to handle multiple requests, resolve escalations, teamwork.
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1w
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Treasury Manager
Dallas or Raleigh
HybridFull Time
HedgeServ
HedgeServ: Provides tech-enabled fund administration and investment operations services.
7+ YOE7+ years in financial services with derivatives, repo, collateral and dispute management; strong Excel, client escalation, and communication skills.
Microsoft Excel, SWIFT
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1mo
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Mortgage Data Services
Dallas, Texas, United States
$70k-$75k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
8+ YOEMonitoring and triage of customer-facing APIs, microservices, portals and document workflows; rapid incident triage, log analysis, and coordinated escalation.
APIs, REST API, microservices, Synthetic monitoring, Real user monitoring, log aggregation
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2w
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Associate - BCM - Retirement 5A
Richardson, Texas, United States
$31k-$39k/yr RemoteFull Time
Genpact
GenpactNYSE: G: Provides business process management and digital transformation services.
Support retirement operations by executing routine transactions, validations, exception processing, maintaining documentation, escalating issues, and participating in testing and training.
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2mo
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PHP Therapist, Behavioral Health
Frisco, Texas, United States
OnsiteFull Time
Spring View Hospital
Spring View Hospital: Community hospital providing acute care and specialty medical services.
Master's degree in Social Work or Counseling; CPR and de-escalation certification; current license per state; experience with adolescents preferred.
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3mo
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Maintenance Worker, Elevator Shop
Dallas, Texas, United States
OnsiteFull Time
UT Southwestern Medical Center
UT Southwestern Medical Center: Academic medical center providing healthcare, research, and education.
2+ YOEMaintains and repairs elevators, escalators, moving walkways; requires driver license; day shift; 8th grade+; 2 years preferred.
Maintenance tools
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3w
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Special Operations Website Specialist (SpecOps)
Dallas or United States
$65k/yr RemoteFull Time
Team Velocity
Team Velocity: Provider of a digital retailing platform for automotive dealerships.
3+ YOE3+ years in digital operations or website management; experience with escalations, cross-functional coordination, strong communication, troubleshooting, and project/ticketing tools.
Apollo
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2w
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Operations Support Representative - Brokerage
Dallas, Texas, United States
$50k/yr OnsiteFull Time
Fusion Transport
Fusion Transport: Provides integrated logistics, retail consolidation, and freight management services.
Managing daily shipment activities, securing capacity, scheduling, issue escalation, carrier communication, pricing negotiation, and customer support for brokerage accounts.
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3w
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Patient Care Assistant - Night Shift
Dallas, Texas, United States
OnsiteFull Time
Nexus Health Systems
Nexus Health Systems: Specialized neuro-rehabilitation and pediatric inpatient medical care provider.
Providing hands-on ADL support, monitoring and documenting behavior and vitals, implementing care plans, using de-escalation and CPR/BLS techniques.
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3w
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Truck Yard Security
Dallas, Texas, United States
OnsiteFull Time
Second Rodeo Brewing
Second Rodeo Brewing: A brewery, live music venue, and outdoor bar garden.
TABC certification, reliable transportation, eligibility to work in the U.S., strong attention to detail, de-escalation and security skills, and excellent customer service.
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6d
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Resolution Advisor, Client Services
Irving, Texas, United States
$23/hr OnsiteFull Time
Louis Vuitton
Louis VuittonEuronext Paris: MC: Designs and sells luxury leather goods, fashion, and accessories.
Experience in customer service and escalations, strong verbal and written communication, problem-solving, time management, and proficiency with case tracking/documentation systems.
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3w
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Teller Part Time Alvarado
Alvarado, Texas, United States
OnsitePart Time
Wells Fargo
Wells FargoNYSE: WFC: Global provider of banking, investment, and mortgage financial services.
0.5+ YOE6+ months customer-facing experience, cash-handling accuracy, strong communication, attention to detail, ability to follow policies and escalate issues.
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