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35 escalations manager jobs at 28 companies in Galveston, TX

4d
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Program Account Manager
Houston, Texas, United States
OnsiteFull Time
MacroFab
MacroFab: Cloud manufacturing platform for electronics and PCB assembly services.
Program management experience owning complex, multi-stakeholder programs; customer-facing communication; cross-functional coordination; risk and escalation management; Salesforce proficiency; PCB and PCBA knowledge preferred.
Salesforce, ERP, MRP
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3w
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Bellaire, Texas - District Manager
Bellaire, Texas, United States
OnsiteFull Time
Cellairis
Cellairis: Retailer of mobile device accessories and electronics repair services.
2+ YOE2+ MgmtMulti-unit retail management experience, ability to recruit/train managers, budgeting, scheduling, inventory purchasing, customer escalation resolution, and proficiency with MS Office.
Microsoft Office
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1mo
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Senior Vendor Manager
Houston, Texas, United States
OnsiteFull Time
SunStrong Management
SunStrong Management: Manages residential and commercial solar energy portfolios and assets.
5+ YOERequires 5+ years vendor/partner operations experience in contact center or financial services, BPO/sub-servicer management, vendor performance reporting, escalation handling, prior people management, and familiarity with billing/invoice reconciliation.
Salesforce CRM
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1mo
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IT Support Manager
Dillon or Houston or Texas or Ohio or Pennsylvania or Massachusetts or South Carolina or New Jersey
OnsiteFull Time
Precision Castparts Corp.
Precision Castparts Corp.NYSE: BRK.B: Manufacturer of complex metal components for aerospace and industrial markets.
2+ MgmtLead and manage regional IT support teams, handle escalations, support endpoints and shop-floor systems, document requirements, and collaborate with security/infrastructure; 2+ years IT management experience and bachelor\u0002s preferred.
Active Directory, Windows, Window Server, SCCM, ServiceNow, SQL
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1w
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Houston, Texas, United States
$45k-$75k/yr FieldFull Time
Amtex Insurance
Amtex Insurance: Provides personal and commercial insurance products to Texas residents.
Manages multiple locations, hires and trains agents, sets goals and schedules, evaluates performance, handles escalated customer issues, and monitors service and attendance.
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1mo
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Sr. Manager, Gateway Clearance (LCB)
Houston, Texas, United States
OnsiteFull Time
DHL Group
DHL GroupXetra: DHL: Global provider of logistics and postal services.
8+ YOE8+ MgmtLead clearance operations, ensure customs and agency compliance, manage large teams, drive process improvements, and handle high-impact escalations; customs brokerage license and bachelor's degree required.
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2mo
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Support Manager
Hyderabad or Houston or United States or India or Australia or New Zealand
OnsiteFull Time
Innovapptive
Innovapptive: Connected worker platform for industrial maintenance and operations.
4+ YOE1+ Mgmt4+ years technical support (including 1+ year lead), enterprise SaaS support, troubleshooting (logs, reproduction, RCA), process design for triage/SLA/escalation, strong customer communication, and team building/mentoring.
Jira Service Desk, Sentry, Mixpanel, CloudWatch, Grafana, mWorkOrder, mInventory, mRounds, iMaintenance, Node.js, MongoDB, RabbitMQ, AWS, SAP S/4HANA, Maximo, React Native, iOS, Android
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Manager, Back Office Services
Houston, Texas, United States
OnsiteFull Time
Harris County Toll Road Authority
Harris County Toll Road Authority: Manages and operates the toll road system in Harris County.
5+ YOE5+ MgmtHigh school diploma/GED and 5+ years of supervisory or managerial experience in customer service, including toll operations, tag and violation processing, and escalated accounts. Requires MS Office and database skills.
Microsoft Office, Microsoft Word, Microsoft Excel
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1mo
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Customer Experience Manager
Houston, Texas, United States
$90k-$100k/yr OnsiteFull Time
Allura
Allura: Manufactures and distributes fiber cement siding and building materials.
7+ YOE4+ Mgmt7+ years in customer service/operations with 4+ years leading teams; experience with escalations, SOPs, reporting and cross-functional coordination; bachelor’s degree preferred.
Microsoft Excel, Microsoft Office, ERP systems, SAP, Power BI, Smartsheet, CRM systems, customer portals
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2w
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Clinic Manager CCTB
Tomball, Texas, United States
OnsiteFull Time
Star Medical Associates
Star Medical Associates: Provides primary care and internal medicine medical services.
Master's in nursing, social work, or clinical mental health (or equivalent), current clinical license (LPC/LPC-A/LMSW/LCSW/LMFT/RN), BLS, de-escalation training, strong English communication, knowledge of regulatory standards.
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2mo
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8566 - Assistant Store Manager PT
Houston, Texas, United States
OnsitePart Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Retail supervisory experience with ability to manage staff, meet sales KPIs, handle customer escalations, operate POS/MPOS and store technology, lift up to 50 lbs, stand and walk constantly, and be legally authorized to work in the U.S.; visa sponsorship not available.
MPOS, Lids Custom, mobile Point-of-Sale
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1mo
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Cost Analyst II
Baton Rouge or Houston
OnsiteFull Time
Worley
WorleyASX: WOR: Provides engineering and project delivery services for energy and resources.
5+ YOEPrepare and coordinate project cost reports, ensure accuracy and timeliness, liaise with project management, perform cost escalation evaluations, and make site visits; typically requires a university degree or equivalent and 5+ years' experience.
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2mo
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Customer Experience & Escalation Specialist
Houston, Texas, United States
OnsiteFull Time
AlphaGraphics
AlphaGraphics: A franchise printing and marketing center.
1+ YOE1–2 years in customer service; de-escalation skills; strong communication; multi-tasking; experience with order management or CRM; PrintSmith a plus.
CRM systems, PrintSmith
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3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
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2w
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Vice President Joint Venture Partnerships
Fort Lauderdale or Houston
OnsiteFull Time
Hotwire Communications
Hotwire Communications: Providing fiber-optic internet, television, and voice services.
10+ YOE10+ years in partnership or JV management with executive relationship building, governance, commercial acumen, escalation management, and cross-functional leadership.
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3mo
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Dietary Aide
Houston, Texas, United States
OnsiteAll Commitments Available
Nexus Health Systems
Nexus Health Systems: Specialized neuro-rehabilitation and pediatric inpatient medical care provider.
1+ YOEHigh school diploma or equivalent; 1 year institutional or commercial food service preferred; Food Handlers Certification; training in behavioral management and de-escalation; certification in behavior management.
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4w
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GSOC Lead Operator (Night Shift Lead)
Houston, Texas, United States
OnsiteFull Time
Smith & Associates
Smith & Associates: Global distributor of electronic components and supply chain services
4+ YOE4–7 years GSOC/SOC experience, prior lead/supervisory experience preferred, strong incident management and escalation skills, shift work experience, excellent communication and documentation.
Verkada VMS, Everbridge
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3w
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Nurse Supervisor - RN Nights
Pasadena, Texas, United States
OnsiteFull Time
Oceans Healthcare
Oceans Healthcare: Provider of specialized behavioral health and psychiatric services.
3+ YOEAssociates in Nursing required, current RN license in resident state, minimum 3 years RN experience with psychiatric nursing, CPR and behavioral de-escalation training, ability to supervise staff and manage milieu.
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6d
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Operations Analyst
Houston, Texas, United States
$50k-$55k/yr HybridFull Time
Rhythm Energy
Rhythm Energy: Houston-based retail electricity provider offering 100% renewable energy plans.
2+ YOERequires 2+ years in contact center, customer support, customer operations, or a similar customer-facing environment; professional English and Spanish fluency; analytical, communication, escalation-management, and problem-solving skills.
Microsoft Excel, Electronic Data Interchange (EDI), AI tools
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2mo
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Crisis Co-Response Team (CCRT) Care Navigator
Brazoria County or Galveston County
$22-$23/hr FieldFull Time
Gulf Coast Center
Gulf Coast Center: Providing community-based mental health and developmental disability services.
Bachelor's in behavioral science required; Texas driver's license and reliable transportation required. ANSA/CANS certification maintenance required. Preferred LPC/LMSW/LMFT/LCSW; crisis assessment, de-escalation, case management, and documentation skills.
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