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86 escalations manager jobs at 48 companies in Pasadena, TX

1mo
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Client Onboarding Manager
Shenandoah or Conroe
OnsiteFull Time
Alliance HCM
Alliance HCM: Provides cloud-based human capital management and payroll software solutions.
5+ YOE3+ Mgmt5+ years in SaaS implementation/HR tech, 3+ years people management, capacity planning, resource allocation, using data/CRM/KPIs for process improvement, and de-escalating high-risk deployments; familiarity with HCM platforms preferred.
UKG, Ceridian Dayforce, Workday, iSolved, CRM
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3w
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Dir, AMS Global Escalation Management
Houston or Texas or United States or Canada or Ontario
$144k-$348k/yr HybridFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Providing global edge-to-cloud infrastructure and IT solutions for businesses.
10+ YOEBachelor's degree or equivalent; 10+ years in operations/service delivery/support or escalation management; experience leading managers; strong executive communication, judgment, and decision-making.
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2d
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Bellaire, Texas - District Manager
Bellaire, Texas, United States
OnsiteFull Time
Cellairis
Cellairis: Retailer of mobile device accessories and electronics repair services.
2+ YOE2+ MgmtMulti-unit retail management experience, ability to recruit/train managers, budgeting, scheduling, inventory purchasing, customer escalation resolution, and proficiency with MS Office.
Microsoft Office
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1d
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Strategic Account Manager 3
Houston, Texas, United States
HybridFull Time
Behavox
Behavox: AI-powered surveillance and compliance software for financial institutions
Deep experience with enterprise compliance technology and financial‑services regulatory environments; proven SaaS commercial lifecycle management, renewal and expansion ownership, escalation and stakeholder management.
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3d
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District Manager
Houston, Texas, United States
$60k/yr OnsiteFull Time
Connectivity Source
Connectivity Source: Operates a national network of authorized T-Mobile retail stores.
1+ YOEManage 5+ retail locations and 30+ employees; recruiting, training, scheduling, merchandising, customer escalation, asset protection; valid driver\u0002s license and ability to lift 25 lbs; open availability for varied shifts.
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2d
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Manager-Client Onboarding Specialist
The Woodlands, Texas, United States
OnsiteFull Time
AllianceHCM
AllianceHCM: Provides cloud-based payroll and human capital management software solutions.
5+ YOE3+ Mgmt5+ years in SaaS implementation or HR tech, 3+ years people management, capacity planning, CRM/KPI-driven process improvement, and ability to de-escalate high-risk projects.
UKG, Ceridian Dayforce, Workday, isolved
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4w
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Senior Vendor Manager
Houston, Texas, United States
OnsiteFull Time
SunStrong Management
SunStrong Management: Manages residential and commercial solar energy portfolios and assets.
5+ YOERequires 5+ years vendor/partner operations experience in contact center or financial services, BPO/sub-servicer management, vendor performance reporting, escalation handling, prior people management, and familiarity with billing/invoice reconciliation.
Salesforce CRM
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1w
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IT Support Manager
Dillon or Houston or Texas or Ohio or Pennsylvania or Massachusetts or South Carolina or New Jersey
OnsiteFull Time
Precision Castparts Corp.
Precision Castparts Corp.NYSE: BRK.B: Manufacturer of complex metal components for aerospace and industrial markets.
2+ MgmtLead and manage regional IT support teams, handle escalations, support endpoints and shop-floor systems, document requirements, and collaborate with security/infrastructure; 2+ years IT management experience and bachelor\u0002s preferred.
Active Directory, Windows, Window Server, SCCM, ServiceNow, SQL
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3w
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Dir, AMS Global Escalation Management
Houston or United States or Canada or Ontario
$144k-$348k/yr HybridFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides edge-to-cloud IT infrastructure and platform services.
10+ YOEBachelor's degree or equivalent experience; 10+ years in operations/services/support/escalation management; proven experience leading managers; strong executive communication and decision-making.
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2w
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IT Manager
The Woodlands, Texas, United States
OnsiteFull Time
Ferrovial
FerrovialNasdaq: FER: Develops, finances, and operates global transportation and energy infrastructure.
3+ YOE3-5 years technical support experience, associate degree in IT or higher (BS preferred), CompTIA A+/Network+/Security+ and Microsoft certs preferred, proactive with user training and incident escalation.
Microsoft Copilot
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1w
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Sr. Manager, Gateway Clearance (LCB)
Houston, Texas, United States
OnsiteFull Time
DHL Group
DHL GroupXetra: DHL: Global provider of logistics and postal services.
8+ YOE8+ MgmtLead clearance operations, ensure customs and agency compliance, manage large teams, drive process improvements, and handle high-impact escalations; customs brokerage license and bachelor's degree required.
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2d
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Houston, Texas, United States
$50k-$75k/yr FieldFull Time
Amtex Insurance
Amtex Insurance: Provides personal and commercial insurance products to Texas residents.
Manage multiple agency locations, recruit and hire agents, set goals and schedules, train and evaluate staff, handle escalated customer issues, and monitor agent performance.
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1mo
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Support Manager
Hyderabad or Houston or United States or India or Australia or New Zealand
OnsiteFull Time
Innovapptive
Innovapptive: Connected worker platform for industrial maintenance and operations.
4+ YOE1+ Mgmt4+ years technical support (including 1+ year lead), enterprise SaaS support, troubleshooting (logs, reproduction, RCA), process design for triage/SLA/escalation, strong customer communication, and team building/mentoring.
Jira Service Desk, Sentry, Mixpanel, CloudWatch, Grafana, mWorkOrder, mInventory, mRounds, iMaintenance, Node.js, MongoDB, RabbitMQ, AWS, SAP S/4HANA, Maximo, React Native, iOS, Android
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1mo
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Customer Service Manager
Houston, Texas, United States
OnsiteFull Time
Evantic
Evantic: Manufactures high-performance engineered polymer components and assemblies.
5+ YOE2+ MgmtManage day-to-day customer service operations, supervise and develop a customer service team, handle escalations, improve procedures, work with ERP/CRM, and report performance. Requires 5+ years customer service experience and 2+ years supervisory experience; HS required.
Microsoft Office, Microsoft Excel, ERP, CRM, order management, customer service systems
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1w
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Customer Experience Manager
Houston, Texas, United States
$90k-$100k/yr OnsiteFull Time
Allura
Allura: Manufactures and distributes fiber cement siding and building materials.
7+ YOE4+ Mgmt7+ years in customer service/operations with 4+ years leading teams; experience with escalations, SOPs, reporting and cross-functional coordination; bachelor’s degree preferred.
Microsoft Excel, Microsoft Office, ERP systems, SAP, Power BI, Smartsheet, CRM systems, customer portals
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1mo
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8554 - Assistant Store Manager PT
Rosenberg, Texas, United States
OnsitePart Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Supervising store associates, driving sales and KPIs, managing inventory and cash handling, operating MPOS/POS systems, scheduling, training, and handling customer escalations; ability to lift up to 50 lbs and stand throughout shift.
MPOS, Lids Custom, mobile Point-of-Sale
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1w
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Nurse Manager -Registered Nurse (Full-Time) - Behavioral Health - $7,500 Sign-On Bonus
Houston, Texas, United States
OnsiteFull Time
Universal Health Services
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
5+ YOE2+ MgmtBSN required, current Texas RN licensure, CPR and hospital de-escalation certifications, 5 years psychiatric experience and 2 years management experience.
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4d
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Clinic Manager CCC
Conroe, Texas, United States
OnsiteFull Time
Star Medical Associates
Star Medical Associates: Provides primary care and internal medicine medical services.
Master's in nursing, social work or clinical mental health (or equivalent), current state license (LPC/LPC-A/LMSW/LCSW/LMFT/RN), BLS, de-escalation training within 30 days, knowledge of JCAHO/HCFA/OSHA; psychiatric experience preferred.
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2mo
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District Sales Manager (Houston) (57489)
Houston, Texas, United States
OnsiteFull Time
A-MAX Insurance
A-MAX Insurance: Independent insurance agency providing low-cost personal and commercial policies.
3+ YOE2+ MgmtOversees multiple retail locations, leads sales staff, achieves zone sales goals, hires/trains staff, handles escalated service issues, and travels within the zone.
Sales
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1w
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Commodities Confirmations Sr. Manager Hybrid
Houston, Texas, United States
$115k-$172k/yr HybridFull Time
Citi
CitiNYSE: C: Providing global banking, investment, and wealth management services.
5+ YOE5+ years processing/monitoring orders in commodities securities and derivatives, bachelor's degree or equivalent (master's preferred), leadership and escalation experience, risk awareness, strong communication and problem-solving.
ICE eConfirm
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